Oh man where do I begin... just like the rest of the insurance offices in castlegar; the bar for customer service at this branch is set extremely low. The agents at this branch took advantage of my fiancé's lack of knowledge regarding BC insurance (shes from Alberta) and they rushed her into the cheapest possible plan and sent her out the door with no explanation, and NO collision coverage on a 2019 vehicle which is still being financed!! Not only does this go against BMOs loan policies and is not legal; had the agent simply done their job and explained the packages properly, we would have gladly got the proper insurance as we can definitely afford it. Since this obvious mistake, how ever ; Stephanie, the manager of the branch has essentially told me she's taking the stance of protecting her own ass, regardless of what's right to do here and she essentially told me "tough luck". I would absolutely never recommend ANYONE ago to this branch; and I was in the automotive industry for YEARS. Drive to Nelson and save yourself, or it may just cost you thousands and thousands of dollars. read more