I called them to cancel service since I'm moving across the country. During the two years of service, I found the connectivity and speed to be slow and lacking. Many times I would have to use my phone's Hotspot when at home. But I digress.... I'll admit that I only called one week before moving. I forgot they would have to send me a box to return the equipment. So, they would be sending the box to my new address in Florida. I've now talked to them several times because TWICE they've arranged for the technician to come out and de-install the radio attached to the dish on top of the house. But in FLORIDA, not where the equipment is in CALIFORNIA. So now I have to call a THIRD time to get it sorted. The process is painful. The call center is in the Philippines. From beginning to end, my experience with them has been poor. read more