My second favourite store has also opened in QLD recently. I love sephora, all your makeup needs in…read moreone spot. I didn't need anything as am well stocked from USA but I still bought a couple of items. I had to sign up To their r and program despite me being signed up online already. Annoyingly Australia doesnt recognise the USA program where I am VIP. It's a massive shop and the staff were not harassing me every minute which was pleasant.

I went into sephora today with three friends and while it is great that we have a walk in store in…read morequeensland now i found the customer service lacking, as did the three people i was with. When asked the price of an item a staff member (who i was advised was a contractor in similar clothing after) was rudely told to go ask someone else. When i went to the manager, i felt that her response was abrupt and unapologetic. I went to the front counter to pay for my purchases, i was advised there was no bags, at all. i found the staff did not know what they were talking about, abrupt and unfriendly. Another girl in my group went up for a separate transaction and had a similar experience where she felt the staff were under trained and quite abrupt. STICK TO THE ONLINE STORE.

Let's call Kit Mecca Cosmetics' little sister. If you're familiar with the Mecca stores then…read moreyou'll feel right at home in the Kit Cosmetics concession that is in the first floor of the CBD Myer store. They stock an entirely different set of ranges to Mecca and most tend to fall into a lower price point than some of the higher end brands you'd find in Mecca stores. But the quality and curation of only the best of the best remain (they're owned buy the same people). And true to their staff ethos, I've always encountered professional and eager to help staff in this concession. Plus they've never been overly pushy or those kind of sale people to follow you around endlessly once you've indicated you're just browsing. Pro Tip: looking for new makeup products but not sure where to start? Book in for one of their makeup application appointments. The cost is redeemable on product and you'll walk out feeling like a million dollars.

For a foreigner to the Moorooka area, stepping into this store is like entering another world. In…read morefact, I recently spent some time in the Caribbean and this is the closest I've come to being transported back there. Naune Universal Cosmetic Shop is packed from floor to ceiling with products for the African head of hair. Dark and coloured hair extensions, shampoos with bases of things like olive oil, beeswax for dreadlocks and a whole range of creams for coarse hair, containing things like cocoa butter, hemp seed oil and coconut oil. As a blonde-haired individual, I'd probably look a bit slick wearing any of these products, however, I find that a lot of these hair moisturisers work just as well on the skin. Whichever type of hair you have, take a wander in this store--it's fascinating and you never know what you'll find.

If you are after cheap and cheerful cosmetics, just for something to buy, then Cosmetics Plus is…read morethe place to get your kicks. It has plenty of marked down prices for cosmetics, mainly Maybelline, Revlon, Rimmel and other fairly unknown brands. It's perfect for stocking fillers at Christmas for a teenage girl. I know I bought some stuff from here for stocking fillers for my nieces. In addition to cosmetics they have a range of fruity coloured wigs. So if you ever needed to dress up as Katy Perry ('California Gurls' style), then you'd find the blue wigs, the pink, the purple and more here. They also sell some other accessories including scarves and wallets. It's all a bit mixed-up in here, but it is a good place to go if you're buying for young tweens.

I went to this store yesterday when I went to the counter to purchase my bra I was served by…read morebrunette girl with tattoo on arm she didn't say hello she was rude she didn't at least smile I wasn't getting good customer service I felt treated differently I never coming back to this store anymore

TINY MAKEUP. ALL THE TINY MAKEUP. After finding myself caught in the Mecca Maxima airport vortex…read morewhile waiting for a filght I've convinced myself you could leave all your cosmetics at home and find yourself a travel face just from the mini products the new airport (Virgin terminal) Mecca Maxima. Why go full-size when we all know we never use up mascara or hit pan on the Hourglass full-size ambient lighting powder you got after watching a YouTube beauty guru sing glowingly about. But in all seriousness, the addition of Mecca at the domestic airport is a grand thing. Should you have forgotten any of your skincare / cosmetic accoutrement or if you've just gotten up at 4am for the first flight out and need a little pick me up, you know where to make a beeline for as soon as you clear security.

I was waiting with a friend to board a flight last week and ended up binge spending here - but I…read morecouldn't not do it because not only is their product range quite impressive despite the moderate sized store, the lady who helped me was one of the most knowledgable and friendly people I'd had a shopping experience with in months. She was incredibly patient and helped me find a new mascara and compact foundation, and didn't push the limits of the budget I had given. Which was great because although I could have been easily persuaded, the rest of my pay period thanked me for not spending what I could have! She was able to tell me the details of everyone who tests on animals, who is certified cruelty free, the legal information regarding those labels and of course the other little facts regarding the lines that are not tested on animals except for their sale in China, which was really refreshing to hear. My previous experiences with Mecca stores hadn't ever been the best and I wish I remembered the name of my helper because she needs a raise. Thanks x100!

Holy hell I can't believe I found a Karen business... I brought a foot kit on the 9th of may…read morereceived confirmation email. Fast forward to now after three unanswered emails earlier in the week, I found the phone number called and after explaining i haven't received the order the assistant said we are waiting for stock to come in. I said that's ok but why can't you send an email to explain this after a month? She replied with "I don't know what you want me to say and what do you want me to do?" Shocked at the lack of care I hung up, composed myself and called back I said "I'm shocked at how you have handled this situation, I should of gotten an email to explain this situation and your like what do you want me to do?." I listed what they could do for me including tell me an expected date the stock comes in or money back. She jumped on money back and I hang up. Thought that was the end of the unpleasantness. Received email to confirm cancellation with this "Order #31228 was cancelled because we suspect it is fraudulent". I called a couple of times wanting to know why the email said that. Finally picked up after hanging up and leaving it to go to voicemail. Another woman answered (I assume manager, she never identified herself) I asked why the email said that to which she dismissed and said "my assistant is crying because I yelled at her and was very rude to her". I was again shocked and tried to tell her I wasn't yelling at her I was annoyed. I tried to explain the situation she constantly cut me off and said I was listening to the conversation the whole time. I told her maybe on the second call but not the first call you weren't. Tried to explain again met with silence and ignoring me for 10mins before I hang up. She didn't leave it there though sending me an email saying she was glad she canceled the order because her business doesn't want rude customers. Wow

I have ordered from this company a few times with no problem. Only in the last year have they not…read morebeen able to fill orders and have gone completely silent. I have called daily, left emails. they have my money and have not sent me a product or offered a refund. Terribly disappointed

Mecca Maxima, the monster version of Mecca Cosmetica, has opened in Carindale and I couldn't be…read moremore delighted. The store brings a range of hip and brilliant cosmetics and skin care products like Kit, Stila, Smashbox, NARS, Mario Badescu and Too Faced to the 'burbs, so I no longer have to make a trek into the city (or shop online without the opportunity to cover my hand in testers) to get my killer make-up fix. I dropped in to Mecca for the first time recently when I decided to be indulgently lazy and see if I could get my face done up for an event that night. I didn't have a booking, but they managed to squeeze me in. Apart from the girl who reacted with a bit of a "1-2-3 NOT ME" attitude when I asked about a makeover, the girls at Mecca Maxima Carindale are all really friendly and personable - a couple of them kept coming over to check up on my "work in progress", and I was given a bottle of delicious Schweppes Agrum to drink while I was in the chair. When I'd first entered the store I was greeted warmly by one girl in particular, and I complimented her awesome eyebrows. She ended up being my make-up artist, so I was more than happy with how my eyebrows turned out! We had a great time and she did an excellent job with my insane eyeshadow. The deal with in-store makeovers is that you then have to spend a minimum of $90 on any product/s. I was more than happy to do that, picking up a couple of the products that Emily had used on me - if anyone sees me out and about in the next few weeks, I'll probably be wearing a Stila sparkle liquid eyeliner because I just about lost my mind over how brilliant they are. So I guess the deal works in reverse, too - if you go into Mecca Maxima and spend over $90, do yourself a favour and see if they can fit you in for a makeover while you're there! Or if you have plans to do a bit of spending, call ahead and book in to get done over while you're in there. It was a heap of fun, I felt like a bombshell all night, and I have some shiny new products that I know do a good job.

From the owner: Shop the exclusive edit of over 100 beauty brands across makeup, skin care, body, hair, nail &…read morefragrance at MECCA, Mecca Cosmetica & Mecca Maxima.

You can't pick the right time to come here.... usually it's been so busy you can't navigate the…read moreaisles. Today it wasn't Packed so I could get near the makeup. But to make it hard at least 6 staff tried to help me... I get so annoyed when I am asked more than once, just let me shop in peace! They stopped selling one of my go to items but I am sure I will find a replacement (or just buy on my next LA trip). Hot tip... make sure you sign up for a reward card, you can also use it in their Asia stores.

Good range of products but the music is so bloody loud! I will come back another day when it…read moredoesn't sound like a jet engine is going I my living room!

Sure: Mecca has some hot competition on their toes with as ephors opening in Sydney this December,…read morebut for now, this is as good as it gets for us cosmetic loving dames and gents in Brisbane. Of course there's always that other shop, open 24/7 a.k.a the World Wide Web but you'll be pleased and/or surprised to note Mecca have recently dropped their prices quite heftily to fall in line with US prices. And they've always been generous with samples. As a dame with sensitive and often reactive skin, the ability to really test a product, be it makeup or skin care, before I buy is appreciated. Pair this with customer service from the staff that 9 times out if 10 goes above and beyond and it's a bricks and mortar store I'm more than happy to give my Monopoly money (read: paycheck) to. As Fleur pointed out the staff don't pounce straight away. They will ask but I've always found them to be respectful of my space once I say I'm just looking. Similarly, if you do need a hand they'll be ready! If you are to visit either of the Mecca's in the Mall, this is my pick. There's just a little more range than the Queens Plaza store.

I went into the store a few weeks ago to do a makeup tutorial. It was my first time doing one and I…read moredidn't really quite know what to expect. I was helped by a lady named Mindy and at first, the tutorial was quite good and engaging. But later on, when I was struggling with my eyeliner, she snatched the brush out of my hand and started mocking me, proceeding to tell me that I was doing it wrong in a very frustrated and annoyed tone. I thought the point of the tutorial was to learn more about makeup and get a better feel for some of the products I don't have much experience with. I spent the rest of the time feeling embarrassed and stupid, especially after continuing her rude behaviour. It made me want to leave and ruined an experience I received as a gift and was relatively excited about. I was disappointed because friends who had done tutorials at other Mecca stores had been telling me how great tutorials were but that was really undermined by my experience.