So glad I found this office. Good hours, I can usually get an appointment when needed and my nurse…read morepractitioner Anna Gardner is the best primary care I've ever had. She listens and works with me, instead of trying to talk down to me. I've had several families and friends switch to this office and ask for Anna Gardner. They are all super happy with the thorough care and friendly atmosphere.

I do not want to speak about any other doctors here, but the NP, Annika Gardner, does not listen to…read moreyour concerns. She seems more concerned with fat shaming than she does actually attempting to help with medical issues. If you do decide to go here, stay far away from her. I have an existing connective tissue disorder that leaves me arthritic and in severe pain daily. I had gained weight due to quitting smoking back in 2018. While the weight was contributing to my pain, it wasn't the source of the issue. I just had my new doctor tell me I have SEVERE ARTHRITIS in my knee and it's bone in bone preventing me from walking more than 20 minutes without pain and swelling. Dont let these folks deter you from believing your body.

Incompetent and rude office staff. They called me less than 24 hours before an appointment that had…read morebeen scheduled over a month before, to ask for a referral that's required for said appointment. I got my Primary Care office to send one over within an hour and they never bothered to check it. When I got to the appt, they 1) misgendered me and 2) told me the referral "doesn't work" because it's missing information they never asked for. They had almost an entire day to contact my Primary Care office to ask for the referral to be fixed but because of pure laziness they chose to waste my time. What's worse, is after they told me the referral won't be accepted they said "we have a 15 minute grace period..." like I was going to be able to get my Primary Care office on the phone and a new referral sent over in under 15 minutes. That's asinine. The receptionist was flat out heartless.

Unprofessional and Unresponsive Care This is the second time…read moreI've had to write a review about the poor service at this clinic, and unfortunately, it seems nothing has changed. My first experience involved a serious medication error where my prescription was mixed up with another patient's. Despite calling numerous times and clearly explaining the issue, it took them two full days to correct it. That was frustrating enough. Now, I've been without my medication for 7 days and have made multiple attempts over the last four days to get a simple prescription refill. I've spoken with two different staff members and asked repeatedly for either a manager or Dr. Abernathy to contact me--no one has followed up. The receptionist, whose attitude was cold and dismissive, clearly showed no sense of urgency or empathy. Instead of helping, she pushed me off to Ms. Kia, Dr. Abernathy's coordinator or assistant. I left multiple messages for her, and none of them were returned. I even contacted the Miami-based call center, where I was told for a second time that my request would be "expedited." But when I asked what "expedited" meant, no one could provide a timeline or answer--it was just another empty promise. This has now been repeated with no action taken. To make matters worse, my pharmacy also reached out directly and spoke with a staff member named Nya, who again did absolutely nothing to move the process forward. There is no accountability, no urgency, and certainly no adherence to the basic Patients' Bill of Rights. As my condition worsens each day without the needed medication, I am deeply concerned for my health and frustrated by the clinic's indifference. As a public servant and former medical professional, I find this level of care deeply troubling and unacceptable. I would never treat any patient with such neglect or disregard. Medical professionals are expected to operate with compassion, competence, and integrity--none of which were displayed here. To be clear, this review is not directed at Dr. Abernathy personally, but the ongoing failure of his staff reflects poorly on the entire practice. That this is the second time I've had to write about such experiences shows that these issues are not isolated incidents--they are part of a larger pattern of dysfunction and poor patient care. Patients deserve better. I sincerely hope no one else has to experience what I have. Frank E.

This is the second time in less than a year that Express Care has misdiagnosed me. I visited this…read moreurgent care around 8:30 p.m. after getting off work late and feeling absolutely terrible. Before going in, I had already taken a home flu test that came back positive. I also work in a hospital around many people with flu and COVID, so I knew there was a strong possibility I was sick with the flu. During my visit, the PA assessed me and stated that I "just had a cold." However, the next day I woke up feeling significantly worse, with body aches and a low-grade fever. I decided to go to a different urgent care for a second opinion, where I was tested again and confirmed positive for Flu B. Unfortunately, I can't attach the report to this review because the site would not allow screenshots, but I was still within the treatment window to receive Tamiflu, which could have helped relieve my symptoms sooner. I'm sharing this as a warning to other patients: if you truly feel something is wrong, trust your instincts and consider getting a second opinion. Based on my experiences, I no longer feel confident in the care provided here.

I usually come here but today I had an horrific experience. I always try to make an appointment to…read moreskip the line, my appointment was for 12:50pm I didn't get called back til 210 pm the waiting room was packed when I finally made it to the back all the rooms doors was open they was empty... It took the Dr about 5 mins to come back and examine me ....then another thirty to bring me pain meds and write up my discharge papers....I've been coming here for years this is a new staff and doctor smh I will not be coming here No more horrible experiences today