I typically avoid Best Buy in Hickory, but my experience today was GREAT!…read more I knowingly purchased a used item that was listed in Very Good condition. When I got it home it was totally NOT usable. So, back in the box, back to Best Buy. I was preparing myself to be a little nasty if needed to get my money back. Victoria not only did NOT give me a hassle to return the item, but she also looked on her computer and offered to have a NEW item shipped direct to my home for no additional charge. I was so surprised it took me a few seconds to accept her offer. Totally because of her I actually went back home and ordered more merchandise from Best Buy to be shipped to my home. Thank you, Victoria, for delighting this customer!

PSA: First off I would give negative stars if I could. DO NOT GO HERE(there are multiple other…read moreplaces completely capable & will not try to steal money from you in the hickory location)-- I recommend union square computers-- My husband brought my laptop that I purchased less than a year ago from this Best Buy to the geek squad location in hickory nc where I was told it would cost 100$ for a diagnostic test that they would have to perform in the back as they don't have the ability to do in front of house and that they would have to keep my computer over night. I was told that this was likely a software issue AS WELL AS a hardware issue when he looked at my computer screen, but there was no way it could be determined until a diagnostic test was performed. After looking laptop up and finding out it was still under warranty, my husband asked what that would cover. He was told that HP would cover hardware damage only. When asked if we could just send the computer in to HP to diagnose since he couldn't say which issue it was in order to save money as this laptop was only 500$, my husband was told that it was DEFINITELY a software issue that HP wouldn't cover that he knew this for certain and they needed to keep it to diagnose. After questioning how he knew that after being told originally he couldn't tell me what it was bc it had to be diagnosed first, the tech responded that by looking at it he could just tell it was not just hardware and HP wouldn't cover it. We decided to take it elsewhere to the place I recommended where they actually did a diagnostic test for free that showed it was in fact a hardware issue that HP would cover bc it was still under warranty. They also explained how to contact HP to send it off. it was a hardware issue HP IS COVERING FOR FREE with warranty. Needless to say the computer tech at geek squad is incompetent and only there to take your money. They also try to sell you a BS warranty that's 250$ that they say covers all devices WHICH DOES NOT COVER ALL DEVICES bc they get a bonus for selling. I will not be returning and you should never take any device here as they clearly hire incompetent greedy individuals. Kindness goes a long way, maybe attempt that next time a customer walks in.

Great installation on sub and amp for my car. Wish I'd found them sooner!! Professional service and…read moredid exactly what I needed them to.

Cameron & Anthony rock! The helped me diagnose an issue for the wiring on my Kenwood headunit for…read moremy car. Very quick & efficient. UPDATE: Came by a week later (12/12/23) after taking their advice on switching to a IDataLink Maestro and got everything installed and hooked up! I couldn't be happier!!

The commercials for Target that say "Target run and done!" should include the part where the line…read moreis super long because they barely have any cashiers working

Enjoy coming to this store. I really like their men's clothing and household products they offer…read more Very clean store. Wish there was one in Morganton.

I bought a brand new LGD TV. The TV went dark after three months. Caldwel TV was fast and friendly…read moreand their service.

Rude, awful customer service. Overpriced. Employees don't know how to solve simple problems and…read moredon't know a thing about half the appliances in the store. This is one small business that will never get my money again.

They will rip you off and say you didn't buy it from them…read more Do not recommend buying from here. Ain't buying nothin from them again I'll be damned if I show my face in there again

Beware the Manager is something else. No to mention being slow in waiting on you but beware if you…read morepawn a gun she will try to keep it. Can't really go into the whole story just beware, I overheard her doing to another customer when I took my gun in and red flags raised, but went ahead with the transaction that took ridiculous amount of time then tried to do to me. She thinks she is Homeland Security, really just go on down the road to the next PS.

I recently came into this shop to get a guitar (or at least look at one) with my 11-year-old…read moredaughter. I entered this shop feeling I would probably be ignored and would have to look around on my own and was pleasantly surprised to find I was quite wrong in this assumption. Larry himself waited on us, climbing a ladder to give us any guitar that struck my girl's fancy. We were so happy when we left there and I am sure that I will be going there again and again. We all play something in this house and a wonderful music store like this is a Godsend to a family like us. I am so thankful to Larry and his very courteous staff.