WHAT A JOKE OF A BANK! I walked into the Brighton branch in…read morea great mood- with a check drawn on Fifth Third Bank looking to cash all or part of it. The rudest bank teller in the world told me they needed 5 business days notice to cash the check. I asked if the check was drawn on the bank, if the check was good, and what was the bank going to do for me. I was told in no uncertain terms that Fifth Third was DOING NOTHING FOR ME and that I could like it or lump it! How is this bank still in business? I say PEOPLE- VOTE WITH YOUR FEET AND FIND ANOTHER BANK- these people suck!

Fifth Third Bank has been very gracious and helpful with handling my aging mothers accounts. They…read morehave been patient and responsive to our needs and have made her comfortable and us educated. Since her passing they continue to step us thru the process and have been very open with scheduling. Thank you

My parents got scammed by my older brother. My other siblings and I went to Chase, we showed them…read moreproof of the scam - checks where my father's name was signed, but it was clearly NOT his signature, a teller who stated that my brother's daughter had brought my father in to withdraw money and he seemed confused. Everyone in the Chase office in Brighton, Michigan agreed that this was illegal behavior and my parents had been victims of elder abuse. We literally spent hours for several days in a row at this branch and finally we were assigned someone at Corporate. This woman promised me that my parents would get their money back and that action would be taken. She gave me her "direct line" for immediate assistance. You know what? It ended there. When Chase stopped speaking to us, I tried calling this "direct line" and got voice mail every time. I left more than 10 messages. My mother passed away during this time and my father was devastated. We could no longer focus on Chase. We dealt with the grief and then did what we could to financially support my father. That was in August of 2013. We are now coming on the 10 year anniversary of my mother's death. (My father died in 2020). We never heard back from Chase. HOW VERY VERY SAD. Elderly people abused and Chase nowhere to be seen even though they too agreed about what happened and promised to get back some of the more than $60,000 my parents lost.

Beware of Chase Bank. Their web site says "Chase for business". Which was anything but true. The…read morepeople in the branch are very cordial, but their service was lousy. I tried to start a bank account to launch my business with a PO Box as my business address. Initially that was fine, a week later they wouldn't allow that, insisting I using my personal address. So I got another address by renting a mailbox with occasional office use. That wouldn't satisfy them either. Again local people were cordial, but coudn't help me because of very restrictive remote (Texas?) policies. Almost three months later I'm still hassled by ongoing hurdles of closing that bank account.

This place is a joke! They have no fraud protection, I have 3000 in fraudulent charges and climbing…read moreand the branch couldn't do anything, the help line couldn't do anything, they said I have to wait till they posted to fix it, can't talk to anyone on the weekend to fix the issue! I canceled my debit card and more charges posted after it was canceled. They wouldn't cash my shit cause of it, now I can't pay power bill or car insurance cause of it oh and not mention I can't buy food for our kids cause they won't cash our work checks. As soon as this gets fixed they can fuck off, I'm closing my account and going somewhere else

If I could give this financial institution a zero I would. I went to the ATM last night after work…read moreto deposit $230, the ATM malfunctioned and spit back $15 at me and kept the rest. $215 that I made at work that day. I needed it in my account to pay bills the following day (today). I was unable to contact anyone since it was 8:23pm. I woke up at 845am so I could be the first to call when headquarters opened at 9am. Basically long story short, they are not crediting me my $215 and I have to wait 10 business days to see if I even get MY money! I spoke with a supervisor and then a manager and no one was of any sort of help to me. The only positive note is a very nice woman at the Howell location who was advocating for me to get my money to the customer service workers. I WILL be closing my account once the dispute is settled. I have banked with Lake Trust for over 5 years and this is the most absurd thing.

The staff at this branch are very helpful. Good experience handling some banking needs we had and…read moreit went very smoothly

Went into the Brighton branch to change my name to my married name. One of my accounts has my mom…read moreas a cosigner. They require both parties to be there but my mom had a massive stroke and is in a rehab facility with no use of her left side and can't sign anything. I have POA for her, which includes financial transactions. When the employee who was helping me went to ask the person who I am assuming is the branch manager, but don't know because she never came out of her corner, she told him that having POA doesn't give me the ability to sign for her. I don't know how she decided that because she couldn't be bothered to look at the legal POA papers I had or even ask if I had them. I was told I had to contact a customer service line and they would send her the paperwork. Since they only require one account holder to close the account, I have already started the process of stopping direct deposits so the accounts can be closed. I hope the next person who comes in dealing with a family emergency is treated better than I was. I also recommend someone take a closer look at the reviews about this branch manager and have a discussion about her customer service & attitude.

I usually go to my PNC branch in Ohio, but when I'm visiting my parents, I stop at the PNC in…read moreBrighton, Michigan. Unfortunately, every time I've gone there, I've had a negative experience with the staff being rude and unhelpful. The first time I visited after opening my account, I didn't know how to fill out deposit slips and was also in the process of trying to get a vehicle that day. When I asked for help, the staff acted like they didn't care and made no real effort to assist. Since then, whenever I've deposited cash, the workers' attitudes have been dismissive and unprofessional. Most recently, I had an issue with a check not going through at the ATM. I went inside to figure it out and was immediately told I needed a renewal check--without the employee even looking at it. Today I found out that the check was fine, which means I wasted another trip to the bank because of their lack of effort. Overall, my experiences here have been frustrating and disappointing. I can't wait to switch back to Lake Trust once I move back.

I tried to deposit a couple two party checks that had been endorsed and they wouldn't do it so I…read morewent across the street to Ann Arbor bank and they did it smiling

No people, fine. Then let's be sure to have tellers available for the ONLY option provided for ATM…read moreservice. More than 24 minutes of waiting (several other people waiting as well) to still have no service. Absolutely ridiculous and unacceptable.

Worst bank around since they got rid of their tellers. No managers ever available & atm isn't doing…read morecorrect amounts (adding zeros) for deposits so cks are coming back NSF & then they won't re deposit them. They have you call customer service which is a joke because you are put on hold (30 min at a time) & passed from person to person with no resolutions. I personally have had this & other things happen & nobody can resolve them. Closing my accounts & taking my business elsewhere

MECU has always provided fantastic customer service. They are always very helpful whenever I have…read moreany questions. Love that you can receive a new debit card at the branch and don't have to wait for a new one in the mail. I prefer the personable customer service at MECU over any where else.

They would not give me a $100 bill for 5 $20's because I didn't have an account there, yet they…read morecharge me $2.00 to withdraw the money from their ATM. They are the 1st credit union I have seen to charge for an ATM fee to other credit union members! Terrible! I can just image how they treat their customers! Stay clear !!

My local Comerica branch in Fenton Michigan closed last year. I went to the next closest branch in…read moreBrighton to close out my account and move my funds to a competing bank in Fenton. A lady named Oksana greeted me and we went to her office. This nice lady took time to explain other options for me such as CD's and other interest bearing products where I could park my money. She was so good and HELPFUL that I decided to keep my $$$ in Comerica. I realize that Comerica is gone after this year so I'll just ride that out and have my $$$ transferred to the new bank you will become. Please let Oksana know that I appreciated her very much. K Stiles Howland

Small business owner? Female entrepreneur? Consider running. I got scammed and went to Comerica…read morein Brighton and received no assistance. A man who fell victim to the same scam that I did, went to his bank and he got help. A Comerica problem? A gender issue? No matter. They won't help if you do complain.