The personal hometown touch is a pleasant addition to great service and great smilesread more

From the owner: Mercantile Bank's Cadillac Downtown branch proudly serves individuals, families, and local…read morebusinesses in Cadillac and the surrounding area. We offer a full range of personal and business banking services, including checking and savings accounts, loans, mortgage services, and business banking solutions, along with convenient access to in‑branch support and ATMs. Our friendly, knowledgeable local team is committed to building strong relationships and helping our community thrive by providing personalized financial guidance and support. For additional information, please visit our website.

I will leave this review on every single 4Front Credit Union in the area if I need too, but DO NOT…read morefinance with these people. God forbid something happens and your car goes into repossession they will not do any research whatsoever into who they hire to do it. I unfortunately just had this happen to me and the repo company they hired assaulted the family members who were trying to help me get my car back and did damaged to my mother's property and what did I get from the credit union? "It's out of our hands now" and a "Sorry for the inconvenience". Be warned that they clearly do no actually care for their customers and all they want is a profit. Once I am done paying what I owe to them they will never see a dime from me ever again and I will tell everyone until my last dying breath not to do business with these people.

I do not recommend this credit union for financing. It was a struggle accessing my account. Every…read moremonth I had to call in and get assistance to pay my bill. I had a terrible interest rate so I transferred to another bank. When I called to get my payoff the customer service rep asked me about 20 questions then declined me access stating I gave Incorrect information. I was so upset and he was not helpful or kind. I demanded a supervisor and was put on hold for 30 minutes. I finally had someone come on and had to answer more questions, gave the same answers and was finally given my payoff. I will not bank with them again.