I was having a problem with my debit card, and I was taken care of promptly. Juanita was especially…read morehelpful with getting my issue resolved, and even took the time to help me set up a savings account. Great service even during trying times.

Rachel she is the best and the nicest of all the clerks and the most attentive and very hotttt too…read more, sorry

Great customer service, clean bank, have most of my accounts with them. I always am satisfied with…read moreservice.

I was recently notified I needed to change my account type due to an overhaul of banking products…read morethat was taking place in the near future. This location is really close to my work so I popped in one night after work. I had the pleasure of meeting Personal Banker Ana Acosta. She was very friendly and sweet and made it the most fun bank visit ever! I initially was dreading the appointment, as who wants to hang out at a bank after a long day at work? However, Ana made it really painless and, actually, informative! She explained all sorts of products and benefits too me. I ended up opening a credit card because you get points on everyday stuff. I normally don't want additional cards, but this one really seemed to make sense with my lifestyle! She even is able to offer educational services to employees at my workplace. Overall, the visit was super productive. I am really happy to have met her and can't wait to partner with her to help the employees in my workplace!

I have tried really hard to bank with credit unions or small community banks and seem to always end…read moreup disappointed. The experience at Central Federal is no different. The app is terrible and I'm constantly having issues. I will enter my password and it'll tell me it's wrong. I try again and again with the same results. And of course if you try it too many times, it locks you out. But then later I try the exact same password and it works just fine. I've complained about this and they just blame me and say I must be entering it wrong. But I can see the password if I click on the eyeball, and it's not wrong. It also keeps happening with different passwords. I totally get user error but this is way too many times to be that at this point, especially since I can see what I'm typing and can compare it to my password manager. Now today all of a sudden it won't accept my biometrics. So I enter my password... rejected. Try again... nope. Try again... nope. Try to reset the password... never get the email. (I called the bank and was told that "it just doesn't work".) So I can't access my account. Luckily I'm in the process of switching to another bank so I won't have to put up with this for much longer. However if I can't get into the app, I'm not sure how I'm going to be able to get the money still in the account since my account number is in the app.

Quality bank! Not the same experience as the 'corporate' banks taking over the world. The…read moreemployees here are extremely friendly and get to know you quick. This bank has been around for over a 100 years and you certainly will understand why within a few minutes inside. You've seen the clock, now check them out... they have the best rates on CD's and savings.

I give this bank a minus 0 stars Fifth third is the worst bank ever. ive been fightting with them…read morefor seceral months trying to get money back that was fradulently taken for my account. I was working with the manager (Veronica Sandoval) at the Oak Park banker who said she would try to help me get the money back but after a a few days she stops returning any of my calls and emails. I finally had to go into the bank and she told me she would call me back the same day. I did not hear from her, she finally called me 3 days later to say she could not help me. We are talking thousands of dollars that where fraudulently taken from my account. and now this bank says they cannot help me get my money back I'm totally at a loss here isn't your money supposed to be safe in the bank. no one at this bank was willing to help me or even give me a clear explanation as to how this happened. For all I know this could have been an inside job form someone in the bank and they refuse to take any responsibility here. DO NOT BANK WITH 5/3 YOUR MONEY IS NOT SAFE HERE.

I opened an escrow account at Fifth Third, holding it for an estate with a 5-figure sum of cash…read more When I tried to withdraw, the banker in Oak Park informed me that it had been sent to the state as "unclaimed property" because no one had made a deposit or withdrawal. What does ESCROW mean, Ms. banker? Usually it means that the money does not belong to me and I am holding it for someone else for legal purposes. And the bank has declined to do anything to get the money back.

This Bank of America branch has a good location. I was grateful they helped me in changing wrapped…read morepennies I had into dollars. The interior of this branch location looked nice. The staff were well-dressed. I was grateful to obtain quarters from this branch location for doing laundry at laundromats. I wish everyone all the best in Yeshua's Name!

I deposited cash and then asked for coins, the manager Ricky and teller said I must told them the…read morecode in my text message. However, I did not receive it. Then, they did not give me coins.

Yeah, avoid this bank at all costs. The Cicero and N. Riverside branches are jokes that are not set…read moreup to handle International Travel (numerous problems) and they won't even cash a payroll check if you do not have the equal amount in your account. When asked for a reason, I was met with "well we are a small bank and care more". Along with that statement came other excuses with the ultimate notion that I might as well go to a Big Bank bc they simply cannot handle the basics of banking. Don't expect much help from any managers either

Great bank. I only bank with small banks and this is as good as it gets. Everything is cheaper than…read morein the large banks. The cashiers are nice. They also have a phone app for Android and iPhone (too bad I have Windows Phone). It still works on my old 2011 android phone with android 2 point something. The app lets you make check deposits using your phones camera. Very convenient and just like the big banks. It also lets you check your balance of course. The drive-thru opens 1 hour earlier and closes 1 hour after the posted lobby hours. They also have an outdoor ATM where you can withdraw and deposit money.

Son unos grandes faltas de respeto y abusadores. A sabiendas del motivo por la cual NO PUDE agendar…read moreuna cita, los gerentes de este Banco no QUISIERON atenderme. Y eso que les dije que la app de Bank Of America, decía "error", cada vez que iba a aperturar una cita. Además, les expliqué que vengo moviéndome en bus y que además había pedido permiso para poder venir a hacer el cambio de mi apellido en mi cuenta. Y me molesta porque no fue una surcusal; si no 3 sucursales la que me han cerrado la puerta y NO QUISEIRON atenderme. a) 6720 Roosevelt Rd Oak Park, IL 60304 Estados Unidos b) 6400 Cermak Rd Berwyn, IL 60402 Estados Unidos c) 2337 S Cicero Ave Cicero, IL 60804 Estados Unidos La dirección (a) me manda a ir a hacer el cambio de apellido a la (b) y esta última a la (c) Son personas inhumanas incapaces de tener EMPATÍA y de colocarse en el lugar de los demás. Qué servicio tan pésimo el de este banco.

Saturday morning. 2 tellers - maybe 3 as someone is floating in the back. I've bee here 4 20…read moreminutes in line. 7 people in front, 7 in back and 4 people waiting to speak to banking staff in the offices. The office person very personably asks if folks are being helped. Everyone very personably points to the line and she smiles and says okay. This is not #1 customer service as advertised....The amount of clients at 10:36 am on a Saturday cannot be a surprise......

If I could give more stars I would, this place helped me out so much! Especially @Anaí Vargas,…read moreThank you for answering all my questions and be consistent with me. I was at my wits end and thought I couldn't get a loan. And almost lost my apartment, but Anaí explained the process to me. And now I still have a place to live. I'm sending all my friends to you! Thank you so much! And thank you so much for helping me set up an automatic payment. Keep you the great work!. Thank you so much again!. You really are a life saver!

Can't say enough good things about Michael C! Very helpful, patient, communicative, and kind the…read morewhole time. He's the biggest reason my elderly mother keeps her accounts at this bank. Thanks Mike!

Forest Park Bank has been my bank for 40 years. I have never waited in line for any service more…read morethan five minutes. When I am banking inside at a teller's window or at the drive-up window, I am always serviced by a friendly, knowledgeable, and courteous bank employee. Eric, Robin, Nora, Pam, Efron, Fernando, Meera, Neeva, and Sibel to name a few are employees who provide outstanding service. Being 83 years old, I always ask them to check my addition. If I made an error, they correct it with a smile. An employee has called me several times at home reminding me my CD needs attention. Another employee provided outstanding service when someone stole my purse with my banking information inside and even called me at home the next day to see how I was feeling. Forest Park Bank is a home town friendly bank. I would give this bank ten stars. Kathleen Walton