This is a god awful bank my account had been frauded and was in need to shut the card off so I call…read morethe number on the back and they tell me all they can do is a send a request to have it shut off which won't be approved till Monday so in my opinion I would not recommend this bank to anyone. Adding to my previous comments I went to the bank to handle the situation and they were so mean to me and trying to blame it on me trying to say it was my fault and when I told them I wanted to close my account she got even more mad. Sorry your bank sucks

Wonderful customer service plus great rates for savings as well as loans. Best decision we ever…read moremade for banking!

I appreciate the lady who helped me today when I came in with a lot of change today and although I…read morealready knew what the policy of bringing in that much and if they would let me deposit it I asked her anyway. I was happy with her answer because unlike first commonwealth across the street, she didn't lie to me like they did. I appreciate her patience when I wanted to do a recount even though I knew she didn't understand where my mistrust comes from. Twice I've come to this bank with large amounts of change and they let me deposit my money, this is how I save. Thank you

I am appalled with the changing policies, services, and customer service of GNC FCU. In brief, I…read morelive out of state but grew up in the New Castle area, and upon moving away I loved GNC so much I decided to keep both my checking and savings accounts. I enrolled for all digital statements and communications. Then in September, I moved again and before I could even change my address GNC was sending me documents in the mail. Why are you sending me items in the mail if I have signed up for digital statements and services? Then GNC charged my account $5 when the letter was returned to sender. I feel that $5 is a ridiculous amount to charge since it doesn't even cost that much for a stamp. Then on top of that GNC has started to do service fees for transactions and checks. Isn't the whole point of a credit union that they are supposed to be better for the customer than regular banks and don't have these undisclosed service fees? Then on top of that, I called following the charge to my account and requested a change of address. GNC refused to do this electronically, even though I no longer live in the area and cannot drive the over 5 hours back to the New Castle area to come in until I fought with them over the phone. GNC then created a Docusign and asked that I send them an email with a utility bill and/or lease. I did both and sent it to the email that sent me the Docusign. GNC, while I was at work unable to answer my phone, called and asked to call them back. I did, but no one picked up and I left a message with my name, why I was calling, and my phone number. No one ever returned my call, and I sent an email to the email that sent me the Docusign asking why they called and to confirm that they received my documents. I heard nothing back. After a week, of nothing, I became more aware that GNC no longer cares about their customers and requested to close all my accounts. They said they would again send documents and a Docusign to close the account and would mail me a check for the remaining money in my accounts. They never sent the email, when I called to inquire, they fought with me they did, and then I came to find out why was because they put my email in incorrectly even though the email they had on file was correct, they just mistyped it. Then again when they said they sent the email out it never came...I would encourage others to leave GNC FCU since they no longer are working for the customer but are acting like a large bank and they no longer uphold their values as a company. Specifically, I would like others to know that they are now placing fees to do simple things like writing a check or sending mail, which would never typically be done by a credit union, and it is better to put their money somewhere else. Furthermore, GNC FCU is manipulating their customers and trying to keep my money out of my hands, and are not willing to close my accounts and give me my money.

THE GNC FEDERAL CREDIT UNION is a small but powerful growing family of caring individuals who do…read moretheir honest best to help the area "clients" who come into the two current offices..(they may be planning a 3 office soon...) to deal with their various financial and handle whatever what-nots they have to deal with over the years. They are honest, caring, trustworthy. Just plain down to earth people, who believe in Lawrence County, PA Because they know 'US'. ... because they are "US"!!!

Yesterday I went to go deposit a large quantity of change into my account, sitting in this pandemic…read morethis was something I would do and I always collect my change as a way of saving. I thought they would tell me something different from the first time I went and it was a resounding go take it somewhere else....again. Reasoning "we don't have space because our vault is little and nobody use pennies or come down here. Ok so this is an old bank, where did they store people's money all these years with so many customers. And of course I know the reason, same as the reason years ago when they approved me for a loan, realized it and took it back. So what do I have to do....go to my main banker of choice. Once again I was grateful for using more than one bank and that bank never had these "hangups" with me. Certain people never realize that their issues are never profitable for someone's company or organization, you never know who you are turning away. Peoples decisions are based on people's actions. My other bank explained once again that they box or bag them up and sometimes ship them out like a bank normally does. Thank you Huntington Bank for excellent customer service. Why do I use this bank you ask, because if I have to use my card online or something I won't be as upset as I would be with my main bank if there is a hack or something, I don't keep as much in this one

From the owner: At First Commonwealth Bank, were obsessed with helping you build financial confidence for yourself…read moreand your business with checking and savings accounts, loans, financial planning, treasury management and SBA loans. Member FDIC. Equal Housing Lender.

When another bank turned me down because I wanted to exchange an American ten dollar bill for a…read moreroll of American quarters, I came here. They did not turn me down and were very pleasant while helping me.

From the owner: At First Commonwealth Bank, were obsessed with helping you build financial confidence for yourself…read moreand your business with checking and savings accounts, loans, financial planning, treasury management and SBA loans. Member FDIC. Equal Housing Lender.