If I could give this bmw negative stars I WOULD!! Management and counter people SUCK! The manager…read morekept my car hostage for WEEKS and said she runs the place like she would run a hospital!?Any well rounded hospital or practice would NEVER. Pathetic group of people and would rather take my business hours away rather than to deal with people who talk to their customers like they are dirt on their shoe.

Very easy transaction to purchase our truck. Daniel handled the sale very nicely and did not play…read moreany typical car salesman games. I'd buy another car from him. Thanks!

Bad experience! I dropped my vehicle off to have some repairs done and was told that it would be…read moreabout a week before they would be able to get to it. The timing belt on my car had broken, and they quoted me a price of $1200-$1300, and said that this price was "worst case scenario" and that it would only be this much if ALL of the valves would need replaced. I called the following week to check on it and was told they were not able to get to it yet. This was the answer I got every time I called for nearly a month, and they acted like it was an inconvenience for them to answer the phone. When I finally did get my vehicle back, I was charged nearly $1700 ($400 more than the original quote) even though they only replaced ONE of the valves. I feel that I was totally ripped off. Plus the check engine light is still on, and it is leaking oil. I do not recommend this shop to anyone!

I have used this garage since the purchase of my 2015 Nissan Rogue brand new. They have done all…read moremaintenance and do a great job. They just put on a set of Michelin Premier tires. They are a small, local operation and that is exactly what I am looking for.

After an awful experience with another company several years ago, 6 hours of hell in an office, my…read morehusband and I were dreading the car buying process. You always hear those horror stories of the salesmen taking advantage of you. You end up paying way more for your new vehicle than you anticipated. We prepped ourselves with what not to do advice. We did our homework this time. We knew what we wanted. Stuck to our guns and we walked out of there with exactly what we came in for! Sal, our salesman, was extremely professional with a heart for family! We came in with our two very young kiddos, do not recommend, however, Sal was so very patient and informative. He didn't try to sell us what we didn't want and he listened to our needs. After we test drove the vehicle we came in for, with baby car seats installed and all, he gave us his card and number. Sal worked all the behind the scenes details with the financing for us. We knew this was the right place for us. We scheduled to meet the next day, and after a short time, Sal handed us the keys to our brand new vehicle! The process was so simple and straightforward. We didn't feel swindled or rushed. Bonus, Lester Raines loves his animals! My daughter and son were so excited to see birds while we were there. They got a sweet snack from their break room, and even got to sit in small child sized chairs and watch cartoons in their kids zone. We absolutely recommend this business, and Sal!! They were great and we are very happy we chose Lester Raines!!

I have called twice, two weeks apart just to test drive a car and both times have met resistance,…read moreand today's was just a flat out 'no'. Wild way to do business.

Electrical issues since purchase on my certified pre-owned Subaru Outback…read more I was out of town and heard a ticking sound plus it was running rough on cruise control. My car was kept all day, but the mileage wasn't "documented" on the inspection. The next day it locked up. Devon came and concluded it was the battery. My car was checked in and out within 24 hours. I was inconvenienced 2 days and ignored when I complained about it. I've bought 2 cars from them. I wouldn't recommend purchasing a Subaru serviced at this location. They're creative with paperwork and "rules". Yes they're upset when held accountable. Not about the customer, It's about the bottom line. Annnnnddddd, I'm not your typical Subaru customer

Horrible to deal with do They do not support what they sell…read more I've been a repeat customer for ten years To just be let down

We have been patronizing MOC since 2020 for annual inspections and tire changes for our 2016 E…read moreClass, Elbereth. This time, we needed an emissions upgrade installed as a result of a recall notice. We had one little oopsie where, when I showed up, they thought I was dropping off the car, but I had been told the service would take three hours. It is a 90-minute drive each way, and I was by myself, so that was a little precarious. They told me to wait a minute while they sorted things out, which they did to my satisfaction. They gave me a loaner (new Audi, fun!) and sent me on my way. I did need to call a week later to get an update, but I wasn't mad about it, as they had said thru would drive to us to swap the cars back. All told it took a little over a week, as they were short-staffed, but everyone was a pleasure to deal with. We dealt with Phil, Zach, and DD, and one more staff member whose name I forget. They are also honest. We asked for new tires, but they checked and said we didn't need them, instead of making the easy sale. The car was returned washed and cleaned inside and out. As you can see by the picture, they have a nice setup for customers waiting on sales and service, with coffee, sodas, and water. Bring a sweater, though, as the AC is blasting! We will continue to bring Elbereth to MOC as long as we can.

Great location! Customer service very poor especially for the amount of money you pay here. Walked…read morein for appointment for oil change and wasn't greeted like I was at other Mercedes dealerships. I walked in and nobody said a word. The atmosphere was dry. I sat and watched as I waited while several employee walked right passed me without saying a word. Not to mention I was considering upgrading to a Mercedes SUV, but I don't like spending my money where I don't feel appreciated. At least 10 to 15 employees walked passed only 3 or 4 spoke.

My husband and I have purchased several vehicles from Goldy's (used and new). We have always…read moreexperienced excellent customer service. On 09/07/24 my Yukan Denali broke down at Wendy's on Hal Greer across from Goldy's. My husband called the service manager Jeff on his day off to see if it was safe to jump the car. Jeff was at a ballgame but answered the call & offered to send someone to help. My husband called instead as to not disturb Jeff any more and reached out to Dustin (sales manager at Mitsubishi). Dustin immediately came down to check on me, checked a few things on the car and then drove me back up on the hill to his office. I called for a tow and he gave me a loaner to drive until they could get my Yukan repaired. He even transferred my belongings from the Yukan to the Jeep. Later he called to see if I made it home okay and wanted to know if I was happy with the Jeep. When I told him the seats hurt my back, he said he was off on Monday but would have me something else to drive on Monday that I could pick up. Turned out to be just the battery (original from 2018) they replaced it and I picked it up. Jeff and Dustin were outstanding and made sure of my safety. We will continue to purchase cars from this dealership. Thank you

I brought my 2022 Jeep Wrangler Willys Sport to Goldy Chrysler Dodge Jeep Ram for Recall 21D. After…read morethe recall inspection, I was told everything checked out and was handed my keys. I drove about 10 feet before my Jeep shut down inside the dealership garage with multiple warning lights. The dealership kept my vehicle for six days. Initially, I was told I needed an auxiliary battery before they could continue diagnosing the issue. After some pushback from me not being happy about having to spend nearly $600 on a new auxiliary battery they later covered the battery and labor under warranty. They eventually diagnosed a blown fuse, which cost me over $200 to replace. My frustration isn't just the repair bill--it's that my Jeep arrived at the dealership running normally and became disabled immediately after the recall inspection, yet I never received a clear explanation for why that happened. I also wasn't provided a loaner vehicle while my Jeep was out of service for nearly a week. This wasn't my first concerning experience here. Last year, this dealership replaced part of my Jeep's electrical system and told me everything was fine. Less than a week later, my Jeep shut down while I was driving on the highway several states away. An independent shop ultimately replaced both batteries to resolve that issue. I appreciate that the dealership continued diagnosing my Jeep rather than immediately sending me home, and they did cover the auxiliary battery under warranty. However, based on my experiences, the communication, confidence in the repairs, and overall customer experience have left me disappointed.