Had a wonderful experience with my initial purchase, the owner even came over to offer me assistance. He was extremely helpful. Unfortunately I messed up and grabbed the wrong belt. My experience coming in to exchange the belt was terrible. I went up to the counter, told her I needed to exchange the belt. She asked who it was for and I thought she was asking if it was for a business so I just said "me". She then told me to "not be catty", and she was coming into this in the middle. I'm not sure what she meant by coming into the middle of it as I had just walked in and not talked to anyone else yet. She then called over someone else and said he needed to know what tractor it was for and model number, I tried to tell them I knew which belt I needed this time. I was then told I was being rude. The man she called over to the counter said "come here I want to show you something" . So I followed him, he walked me past the belt I need, into the back and said I just want you to see how many belts we have. By this time I was almost in tears. I knew where the belts were and which one I needed, so all of this wasn't necessary. To put the icing on the cake when I said I don't think I can come back here again, I was told "that's your prerogative, maam". I've been going to gambles since I was a toddler with my dad, I've never left a store more upset. read more