From Chicago, first time at HX today. Here are some thoughts:…read more -We bought a day pass, which gives you access to the pool all day plus 600 pesos toward food and drinks. -The heated pool is beautiful, and our 1.5 year old grandson loved it. -We came on a Sunday and it was not crowded, only a handful of other people at the pool. -The service from the wait staff was excellent, very friendly, but the kitchen was below average. -Overall, cool experience, but not worth the price of admission.

My husband and I stayed at Hacienda Xcanatún due to our friends getting married at the resort. It…read morewas a very nice location roughly 20 minutes outside of downtown Merida, and 20 minutes from the beach. Visiting at the end of March, meant the weather was extremely hot (close to 100 degrees Fahrenheit each day) and very humid. Keep in mind the weather and amount of mosquitos (there were a TON) when planning your trip! The service and speed at which food came out at the restaurant was quite slow, but we visited during the off season, so they seemed to have been short staffed. During the week you can order from a full breakfast menu, but during the weekend they just have a buffet. Even though the service was very slow, the wait staff were still extremely nice, helpful, and willing to provide recommendations for places to visit in the area. There are three total pools on the property, including one large heated, olympic sized pool, and two smaller unheated pools. There is a good sized gym with modern equipment, as well as a tranquil spa on site where you can get everything from facials, to massages, to body scrubs. They offer daily activities such as yoga, meditation (both at an additional charge), and even a chance to feed the local and quite adorable animals living on the property called coatis. Our room was stunning, with extremely high ceilings, an expansive bathroom with separate shower, an extra large balcony, and even an outdoor bathtub! We loved it! The wedding that took place on the property, was absolutely beautiful and had everything from a exquisite dinner table set up with twinkling lights and lanterns, to fireworks, to even a massive dance floor and raised DJ booth. Overall, we had a wonderful experience and would definitely recommend Hacienda Xcanatún to anyone planning to visit Merida!!

My girlfriend and I love Fiesta Americana. It's a beautiful hotel with old-world charm…read more The lobby is stunning! There is a very nice pool with a large shallow area that is great for small children, and a separate, glassed-in hot-tub area. The first-floor mall has some very nice store for browsing and shopping. The rooms are nice, and spotlessly clean. We've always found the staff to be friendly and helpful. We've used the laundry service and the spa services, and they were great. The breakfast buffet is first-rate. There's a huge selection, and everything is delicious. The hotel is half a block from Paseo de Montejo, a beautiful place for a morning walk. I can't think of a single thing I'd change about Fiesta Americana!

Clean rooms, There were urns of excellent coffee on offer every morning with cookies or fresh…read moreapples. I'm still craving that coffee and it's been two months. The rooms are stocked with an abundance of towels and products. Oh, and I was surprised to discover that there were enough hangers. I enjoyed the chicken pibil in the fancy restaurant and the line soup. The pibil exceeded my expectation with a perfect balance of spices and the pickled onions. The other restaurant serves a breakfast buffet which was not something I chose to indulge in a second time. The staff are what makes this hotel worthwhile. The front desk and housekeeping staff are simply the sweetest and most industrious group of people i've encountered in years. We chose a room overlooking the courtyard since I'm not a night owl. If you choose to face the city, be prepared to hear music and conversations late into the night. The entry level houses a small mall where you can find touristy goods like, clothes and jewelry. There's a Chili's restaurant on the ground floor but why? You can walk around the city and find delicious food at high and low prices. You can find beautiful hand crafted items to take home or adorn yourself with in town. But you have to be willing to venture out. We spent 13 nights at the Fiesta Americana. Overall, I would say it was reasonably priced with great service. One star removed due to the lack of a qualified and knowledgeable concierge and because the breakfast bit was an overpriced disappointment.

Me and my family stayed at hotel caribe for three days. The service was friendly and always offered…read moreto clean our room when we headed out which was nice. our room however for some reason the room had a VERY tall ceiling but a very tiny doorway to the bathroom and my dad hit his head which i got really mad at because even I was ducking down every time I had to go the bathroom scared if I would hit my head too, I was not really happy about this. The beds were not very well taken care of with two flat sheets and no actual sheet to keep warm, my parents had to fix it twice during our stay.

What a great hotel! Right in the center of the action and close to markets, churches, historical…read moresights, museums, food, and shopping. Starbucks is also right outside the hotel. This hotel is beautiful!

Hotel Casa Lucia is a lovely boutique hotel approximately 5 blocks from Merida's main zocalo. We…read morewere there for three nights. Our room was clean, spacious, and well appointed. We were disappointed the in room safe was broken. The bathroom was well stocked and very roomy. The staff were very efficient. We ate breakfast each day in the small restaurant. The Huevos Motuleños are excellent. We liked this hotel ver much.

The courtyard is cute and the hotel itself is good in terms of extra perks (free parking and…read morebreakfast) but this is NOT a 4 hotel and yes I understand that the stars are different in different countries. No matter where you're from, this is three star hotel at best ......there was was mold all on the ceiling and the walls of the bathroom and we had the "top of the line" Superior Deluxe room. Right, sigh. There's no fan, vent or windows in the bathroom so that's probably why, but it's visible black mold and a lot of it. You'd think they would try to clean the surface and paint over it but nah they want you to know your shacking it up with mold. The furniture was visibly scuffed up and unappealing- If you care. They had a flat screen TV and there's chairs outside of each room door and the rooms were massive so yay for space to do a cartwheel and burpees The pillows were nice, the fan and aircon worked there was a mini fridge and a safe, meh. We were here for three nights..too many imo. The front desk was nice and housekeeping request were fulfilled fast. Assuming you stay out of the rooms this place is a gem, the fountains and the pool are lovely but once you include the molding underwhelming guest rooms this place is in the three star hotel category.

Very nice hotel with clean, spacious rooms, a great location within a shopping center, comfortable…read morebed, and great service. This hotel is located within the Uptown Plaza which has a Walmart, many shops, restaurants (TGIF, Vips, La Casa de los Abuelos, Starbucks), plenty of secure parking, and very near a huge mall. Very walkable. The check-in was easy. Service was friendly and excellent. My room was spacious, clean, comfortable, had plenty of electrical outlets, black-out curtains, great views of the city, and equipped with drawers, a closet, ironing board with iron, coffee kit, pleasant lighting, TV with cable, mini fridge, and room safe. The bathroom was nice with a rain shower, sink, close-up mirror (scary!), and standard soaps, shampoo, towels, etc. I did have two issues with the bathroom: 1. The exhaust vent did not work (not a huge deal, but steam from the shower would cloud the mirror. More importantly, 2. The toilet is made to minimize water use, so if you deposit more than liquid, it would not flush. I had to fill the trash can with water from the sink to get it to flush. That was an annoyance. The hotel amenities include a small pool (nice to cool off, but no real swimming), a gym (which I did not see), a bar, and an excellent hot breakfast buffet. There is great security. When you enter from the mall and get to the elevator, you can only press L to access the lobby unless you are checked in and use your card-key. If you have your room key, scan it, and the elevator will recognize it and automatically select the floor of your room. You can only access the lobby or your room floor. So people can not just walk in and access floors where guests are without a key. Prices are moderate, lower than what you would pay for an equivalent hotel in the USA. If you need to get around, there are Ubers and taxis. I would definitely stay there again.

A fresh-feeling HGI location attached to a small mall. Pleasant experience for a 1-night stay…read more There's an airy foyer and large outdoor deck (with a small pool) overlooking the city, with views of Monumento a las Haciendas. Staff were friendly & helpful. Breakfast at the restaurant isn't fancy but is substantial. The location is a bit far from anything else in Merida. The entrance is inside the mall. Dedicated parking is a bit limited but is very close to the entrance. There's additional shared parking. Other than a walmart, the mall shopping options are limited but there are several local restaurants and an outside-entrance Starbucks that keeps late hours. Quibbles: the room only had one hand towel, no washcloths. The fitness center is pretty minimal, with no mats for floor work. Internet felt a bit slow / disconnected sporadically (not great if you're working, but pretty common in hotels). Despite those few quibbles, this is a well-priced, solid offering and I'd stay here again.

Amazing mansion Im the middle of the town. Each room Is…read moredecorated like royalty. Service is top notch. Small private pool, garden restaurant and bar.

We have now stayed at Mansión Mérida twice, and it has become one of those rare hotels that feels…read moreless like a place to stay and more like being welcomed into a piece of living history. The mansion dates back centuries and was transformed into the grand family home you see today during Mérida's golden era. What makes staying here especially wonderful is that the family connection continues. The great-grandson of the original owner personally greets guests as they check in, and in the morning he is often there in the beautiful open-air rotunda, graciously making his way from table to table to see how everyone is enjoying their stay. That kind of hospitality simply cannot be manufactured. And the mansion itself is glorious. The rooms are extraordinarily elegant, with exaggeratedly high ceilings, beautiful architectural details and the wonderful sense of scale that only a true historic mansion can provide. And, on a very practical note: GREAT water pressure! Anyone who travels frequently in Mexico will appreciate just how noteworthy that can be. The location may be equally perfect. Mansión Mérida sits beside Parque Hidalgo, one of the cultural gathering places in the historic center, surrounded by magnificent architecture and just steps from the cathedral, shops, galleries and some of the best restaurants in Mérida. You can walk almost everywhere you want to go. There are many beautiful hotels in Mexico. Mansión Mérida is something more--a magnificent old family home whose history, elegance and gracious hospitality are still very much alive. We loved it the first time, came back a second, and will most certainly return.

Really nice small hotel and good located as well. It's just a few blocks to the cathedral and city…read morehall. You shouldn't book it with breakfast, it's more expansive than if you would pay 78 Pesos in the hotel per person. The quality of the breakfast is not good at all - sweet sugared orange juice, Nescafé coffee, and just some bread with marmalade, yoghurt and fresh fruit slices. I would recommend to have breakfast somewhere else, but it seems like it's really hard to get good coffee and orange juice in whole Mexico - I wonder why. So the hotel gets 5 stars, the breakfast would get a maximum of 3...

We checked in very late after traveling allllll day. Enrique checked us in and was so hospitable…read more Our room looked exactly like the pictures along with our private pool. We had the breakfast which is such a great deal. When we wanted to go exolore the city a little bit Enrique got us a map and detailed some places we wouldn't want to miss. We really appreciated his english as well. an On our last afternoon there, we got an in-room massage from Sophia who also has good English. It wasn't the absolute best massage I've ever gotten but the price was right. Overall I'm very pleased with this little gem. The ambiance is great.

Beautiful hotel that is in walking distance to restaurants and local shops. Pool and grounds of…read morehotel are well maintained. Clean rooms and the staff at the hotel were very nice.

Waking up at 7 AM due to construction work. We, a couple with two kids at the age of 3 and 4…read morethought staying in this hotel for a few nights. Just to relax after travelling Mexico. But at our first night in. We were abruptly waken up by construction work at 7 AM. When I asked the receptionist if they can do something about it. The answer was no, I couldn't even file a complaint. The receptionist told me if i didn't like it, I could file a review on Tripadvisor and Yelp. So hereby our review.