AVOID AT ALL COSTS!!!!!! Absolute worst company we have ever dealt with. I had to use them for 2 jobs as our regular guy was on vacation. Thinking it would cost a similar amount for jobs he usually does that cost about $100-$200 they charged me thousands of dollars!!!!! First of all the company is a SCAM they're so beyond overpriced it's a joke. To do a simple pluming job you'll be charge $1400 and above. I'm not the only one here that has made this exact complaint. They will show up late, charge you for two plumbers when one is an apprentice and they will have the certified one stand around while the apprentice does all of the work. Then will then claim they can't finish the job that day and need to come back and will charge for another day of simple work that could have been done in an hour. They were also rude to my tenant and left her house a mess that had to be fixed and cleaned up by my handyman. They also charge for drive time and breaks and will leave your property with holes in the walls and roof once they're done and leakage everywhere. To top off all their accounting department have no brain cells or a clue what they're doing. After complaining that their prices were astronomical they decided to somehow just reduce the amounts. Clearly this isn't the first time they've had a complaint of they would have put up more of a fuss if they believed their work was worth what they were trying to charge. They then send me new invoices with new amounts wich I paid. Months later I get another invoice with the same invoice numbers of the invoice I already paid in full and listed as the same property and same description of work but with a different amounts on it after I had already paid the invoice. They then decided to send this false invoice for the wrong property address and with the same invoice number for an invoice I'd already paid to collections. We've been fighting this and will be taking it further to an ombudsman's if it isn't fixed . All I can say is avoid this company like the plague!!!!!! I'm not the only one that's made these exact same complaints. Look at the real reviews before deciding to use them. You have been warned!. Don't trust the reviews they've paid for read the real ones before choosing to use this terrible company! read more

I went to ask for a part that I would install myself. They sent people out an half hour later, and said the parts were in their van, and then charged me a month and a half later for an entire service call. What a scam. read more

Over the past few years, Hyde Park Plumbing has fixed my old furnace, replaced my old air conditioner, fixed a couple of plumbing leaks, and moved an outdoor faucet for me. They have been consistently excellent. Prompt, courteous service with people who know what they are doing. I would not hesitate to recommend Hyde Park Plumbing. They are very, very good. read more

December 2020 , we noticed a toilet leak and wet basement floor , I tried replacing parts , and it only continued to drip so I went to the shop at 7:50 am and was told a plumber would see me this morning Well.. - about 8:30 two plumbers showed up ! Courtney and another young woman plumber . Yes the works has changed and they did the fix and were out the dooor by 9:10 am They asked if I wanted to see the work and I said nope I'm sure you know what you do Yes they did . Prompt , helpful and got the job done ! read more

Called them in to find the sewer pipe under the basement floor. They never found it. they told me a clean out needed to be installed so they could find it? they were using an open toilet drain so not sure why but I agreed. said they needed parts and left for over an hour which I was charged for and they came back installed clean out and still could not find the pipe, they took a guess which was 10 feet off in the wrong direction. Had to hire another company to come find the pipe which they did with no problem. Hyde Park charged me 800 and I refused to pay so they put in collections. read more

This company wanted to send 2 plumbers for an assessment!? They were rude, trying to take advantage of us and overcharge, then was VERY difficult to schedule and deal with. DON'T USE THEM... $$$$$$$ Be careful this industry is full of snakes read more

Unprofessional and they will cheat your elderly relative. Stay far away from this company. My elderly family member's Air Conditioner stopped working and we believed it needed cleaning. The technician, who speaks broken English, says he needs a relay for the compressor but when I called in on speakerphone I can't get a clear answer as to whether he can get this relay from his office or has to order one. How much will this cost? "I have no idea". Are you coming back today? No clue. No invoice, simply took the mosquito net out of my family member's window, didn't replace it and left (my family member is incapable of replacing it). My family member is asking me if they're allowed to go out or if they should stay home and wait. Who knows? I call the office and they say the owner, Mike, will call me right back. They take my address info and phone. After a while I call again. They don't know who I am. They take my address info and phone and put me on hold. They come back from hold and don't know who I am. Is this a real company? I called back Hyde Park the next morning and spoke with Holly. She called me back later in the morning and said that Johannes explained to my elderly relative that Johannes needs to order a relay and that he does not have this in stock. I told Holly that I spoke to Johannes by phone myself and asked the same question clearly and could not get a direct answer. She said it was the language barrier. Hyde Park will charge my relative for 1.5 hours of work, even though it was an hour and 7 minutes, because they include travel time to and from site. Holly said they want to order the relay and will charge between $500 ~ $700 for the repair. I told Holly no need and that we will go with a different company instead. Holly then complained that I did not even give them 24 hours to respond to my complaint before I posted on Social Media. I tried to tell her that her colleague told me yesterday "Mike will call you right back" and when he did not I called back later and asked to talk to Mike again, and when they didn't connect me I posted here. But Holly interrupted and cut me off. I said politely "If I may continue..." and she said "no you may not!" so I said "ok" and hung up the phone. A $200 lesson well-learned. If you value your time, your energy, your mood and your elderly relative's well-being, then stay far, far away from Hyde Park Plumbing and Heating in London, ON. read more

Aweful company DO NOT HIRE THIS COMPANY They are a rip off and will mess up the simplist plumbing job and then blame you for all their problems. The ladies in the office are very rude and unprofessional. They are always mean amd don't care about you or your work. They just want your money read more

AVOID AT ALL COSTS!!! *Significantly overcharged on quoted services; *Charged for materials not agreed; *Exaggerated work performed; *Failed to adequately prepare for work, causing unnecessary delays; *Failed to complete the job; *Did not make any repairs; *Behaved unprofessionally (e.g., refused to follow instructions; left site on multiple occasions, continuously used profanity, unable to use equipment); *Unable to provide a clear estimate for any possible repairs; *Caused damages (e.g., removal of plumbing without consent); and *Refused to resolve complaint. read more

This review is detailing experiences in Feb/Mar 2021. Our experience with Hyde Park Plumbing was absolutely terrible. I would NOT recommend their services to anyone looking for a plumber. The office representatives that are responsible for dealing with customers are extremely rude, dismissive, condescending, and not responsive by phone. We were billed an invoice for services that were NOT provided on our home and, rather than try to rectify the situation, their staff dismissed our concerns and sent a collections agency. Only after four phone calls were we finally transferred to the manager who was able to fix the situation and cancel the erroneous invoice in full. We received no apology for the incorrect invoicing, just stating that there was a 'communication error'. Although I cannot speak to their technical work, as we had no work done, I will never seek their services strictly because of their extreme lack of professionalism. The management team at Hyde Park Plumbing clearly needs to change the office culture of dealing with customers. If you need a good plumber in London, we built a new home with Atchison Plumbing who were a pleasure to deal with, professional, and technically sound. (https://www.atchisonplumbing.com/). read more

Horrible Money Grabbers!! Horrible Money Grabbers!! I called to get a quote, when I called I was not told I would be charged for an Estimate. A service man came out, said "why would they send me here we don't do this kind of work." and left (5 mins tops). I then got a bill in the mail for the Estimate, I never got!! I had 3 other companies come out a give me free quotes. read more

I called them for an estimate and they said between $275. and $900. They worked for about 1/2 hour and needed no new parts. When the job was finished, guess what, $875. I questioned this and I was told that they have an extra fee that they charge for older houses in the North End. I can understand this if they run into difficulty, but they did not. Also I was not informed of this fee. I feel totally taken advantage of. I will never call them again. read more

I had an insurance claim that sent Hyde Park Plumbing to correct 2 issues (blocked drain & sewer smell from sinks). This was my second claim with the insurance company, the previous plumbing company confirmed the repairs with the insurance company before proceeding to do the work, I signed the work order, and everything was great. In the case of Hyde Park, they came into my home, assessed the issues, left, and returned to do the repairs. Not only was their work sub-par which resulted in a call to the owner, the sewer smell persists. They got yellow plumbing glue all over my kitchen sink cabinet, damaged drywall, and got plumbing glue on a carpet (which we had to throw away and replace $300). Immediately after the plumbers left and seeing the damage they caused, I called the owner and he committed to coming by and seeing the damage and never did. On top of that, I later got a bill for work the insurance company did not cover, however, during the visit, I was not informed that the insurance company would not cover these costs and I did not sign off on the costs or work. They are harassing me for payment for services that I did not sign off for and I'm left with additional costs to repair my walls (estimated at $800 and the replacement of the carpet $ 300). They are messy, careless and an experience which should have been as smooth as my first claim with another plumbing company has resulted in $1,100 of damage to my house. Avoid this place at all costs. read more

Ed, older guy, who seemingly doesn't know pool heaters, was sent over with an apprentice. The charged me 2.5 hours FOR EACH, but only Ed put hands on the heater. Other guy was learning so I paid for his education? $260 and the pool heater 6 days later has the same problem (ingition inoperative)??? I was NEVER told I would pay for TWO guys? I was NEVER told that banging an ignitor with a hammer would cost $260 or that their work was not guaranteed for over 6 days. Now they want another $92 for a house call to see what's up (even though I described the error message, FL 4, on my Jandy Lite 2 LJ325 pool heater). Secy says she will send someone who DOES know pool heaters this time. Means Ed didn't, right? :(((((( read more

Do not deal with this company. I had a brand new AC unit installed by this company and a day later, my living room flooded with water. They took back the unit and said they "fixed" it, the unit was not fixed, the temperature would not drop in my condo. I called them again and they took the unit out and took it to their shop. A week later, they came back to re-install it stating that it was now fixed. The unit again did not drop the temperature in my condo. A day later, the unit burned out. They came again and took the unit out, been waiting now a week for them to "fix" it and everyday I call and ask what is the progress they give me some kind of excuse and need another day. Beware of this company, save your money and go elsewhere. read more