I had to wait 7 hours before I was taken in. No information given in the Emergency Room, no wait…read moretime, or visibility, you are left in pain on your own while you see plenty of employees wandering around, half not working and drinking coffees, I would really suggest you work a lot on the ER's workflow, customer journey, customer experience and especially optimizing the positions in your services, many of them can be optimized and made better / more productive, let alone talking about smiles and customer services skills (î'd suggest you learn about C.I CARE which I discovered while waiting for those many long hours) Btw I managed in those long hours to come up with some solutions, feel free to contact me so I can share them with you as I guess the hospital leadership has other things to do rather than thinking about their patients.

From the owner: Le Centre Hospitalier Saint Joseph Saint Luc est un Etablissement de Santé Privé d'Intérêt…read moreCollectif (ESPIC) et exerce de fait une mission de service public hospitalier sur l'ensemble de ses activités : ses patients bénéficient d'une tarification publique, sans " reste à charge " et sans dépassement d'honoraires. Cet établissement associatif à but non lucratif est adhérent à la Fédération des Etablissements Hospitaliers et d'Aide à la Personne (FEHAP). Situé au cœur de la ville de Lyon, en bordure du Rhône, il est né - en 2003 - de la volonté de réunir, sur un même site, deux hôpitaux : Saint Joseph et Saint Luc, des établissements fondés au 19ème siècle dont l'histoire est intimement liée à celle de Lyon.