I was very disappointed in my experience at this hotel. The location is amazing (especially if you want to check out the Calanques if they're open), and the hotel is cute, but the service was absolutely horrendous from the moment we arrived. The biggest issue was that the AC did not work in our room. It was over 40c outside and when we asked them to fix it they told us we could have a fan or move to a room in the back (without the view we paid for and at this point it was already midnight and we did not want to repack our luggage and haul it up the stairs). They then told us we would get a discount but charged us full price for the room. We were told they could give us only 10% off but did not do that. Additionally, when we asked for a beach towel (because the beach is right across the street) she told us they did not have any but we could buy one for 75 euros. We chose to use our bath towels instead as that seemed quite high for a towel. When we got back and asked for clean towels they refused to give us new ones because they said we weren't allowed to take the towels to the beach - but they never told us that. She finally agreed to bring them up to us and said she would be up in 2 mins, but never came so we ended up using hand towels to shower for that day and the next morning. This woman was just not nice and did not try to accommodate us whatsoever. There were a few other small issues - the elevator did not work, so we had to carry our luggage up and down the windy staircase, and our door did not lock which posed a huge safety concern.
I would be remiss if I didn't mention that there was a very nice gentleman who worked at the hotel who brought us the fan - but overall I would caution anyone from staying here unless you want to be treated like you're staying in a hostel. For 450 euros per night I expect more and for them to at least honor the accommodations they promise on their website. read more