I did not actually stay at the hotel, but my experience in trying to deal with them was incredibly frustrating. I made an online inquiry and they emailed back saying there is availability so please send the credit card details to confirm reservation. I did immmediately, but they never responded after that, so finally after a week I emailed asking for my reservation confirmation, and this time they responded saying there were no rooms available. Confused and frustrated I called them, and the receptionist told me that I had to call back another time because she had no access to reservation information (how could this be?). I called back a couple days later, and the same receptionist lady told me that the rooms are unavailable due to renovation. I cannot make any sense out of what they were trying to do, but even if the stay there could be decent, I would never wanna deal with this place again. (I speak French as well, so it wasn't a language or foreigner thing.) read more