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Suffer is the keyword…read more I've been traveling for some time so having a computer, phone in good working order is a must! Came here to get my battery replaced. It's a recall. Had the appointment...and the genius bar dude was "this is a problem". Total disgust and dismay in his face certainly & not a welcoming demeanor. He can't do anything. WTF! It takes us almost an hour to get there and he wants to go to the "other" store. Talk about passing the buck to someone else! I spoke to the manager and he couldn't seem to get his head around this, which he didn't see a problem to go to the other store either. I had to huff and puff to get want I wanted, which I hate to do but this isn't rocket science! To be honest, the phone was working fine...but didn't hold the full charge but technically is in good working order. In the end, they "found" the battery but it's just plain laziness. You either have it or you don't! Sheesh. Don't suffer...go to the EUR store.

Terrible experience. American company with bad service. Can't believe it. My computer wouldn't…read morestart this morning so I came by the store to have it worked on and buy a new one. The technician Andrea told me I can't leave my computer for repairs but instead I have to go home and return with an appointment in order to fix my computer. I couldn't just leave it there and they call me. I also was prepared to purchase a new computer in return as I need it for work. The manager Andrea told me I cannot. I am sure share holders of apple, including myself, would not like to know there is an employee treating customers like this. This is the reason that I will only buy apple products in America unless forced into purchasing them here. Terrible customer service and management.