Very well run and with clean and spacious ( by European standards), the Alcyon also turned out to…read morebe very well located.. a few minutes from the beach walk and restaurants.

This is a lovely boutique non-smoking hotel in Biarritz, France. It is a short walk to the beach…read moreand downtown restaurants. A real charmer.

Excellent location. Very close to old town and all the…read morepintxo restaurants. There is also a coffee shop and bakery on the corner. Nice welcome and kind service by Matias at the front desk. Room was very clean but felt small. We did opt for the King size bed and it took up the whole room not leaving much extra space for luggage. The bathroom on the other hand was very spacious. The bed and pillows were comfortable. It was a nice stay and we loved the area.

I went to this place couple of times and what I liked is the cleanliness of the place and the…read morebreakfast that is always delicious. What I don't like is that the rooms are all the same so not much character, the connection is often poor in the rooms and you have to pay the parking because it's underneath the hotel. I would go there again if I don't find more attractive solutions around.

Charming little hotel in St. Jean de Luz just off centre and away from the noisy hustle and bustle…read moreof downtown. The place is rather old and has a lot of history. The lounge area downstairs is perfect for some relaxing book reading or keeping in touch with your friends online through free WIFI! Very charming room for breakfast and this is a non typical french breakfast ... meaning ... very abundant with everything freshly made and very tasty. The rooms are not large but that did not bother me. The receptionists are very charming and helpful. There are plenty very good restaurants in the direct vicinity at no more than 5 minutes walking distance.

Beautiful privately gated boutique hotel that gives the feeling of being in the country side while…read morein the heart of San Sebastián. It was about a 20 minute walk or 5 minute taxi ride to the center of town. The building, British in style, was built as a family home in the 19th century and forms part of the Historical Heritage of the City of San Sebastián. The hotel keeps the spirit of the period intact, with its large lounges, high ceilings, fireplaces, and a carved wooden staircase. The 25 room villa really felt more like a home than a hotel. We stayed in room 24 which had a charming window with a beautiful garden view. The room was spacious, laden with dark wood which added to the sense of being in a luxurious country side home. Our room on the 2nd floor opened to a beautiful foyer with a huge overhead skylight that allowed natural lighting to flow in. There was an elevator but we only used it twice to bring luggage up and down. Otherwise we chose to use the beautiful carved wooden staircase to immerse ourselves in the essence of the hotel. The restaurant/bar, Eguzki Soro, had the appearance of a country side British bar. Breakfast came with the room and was served there. There was a small menu for lunch and dinner. Outside dining also available. Wonderful staff who helped us with directions and recommendations for places to eat. Big shout out to JM in the bar and Virginia and John at the front desk for going out of their way to give us directions and some gems that we wouldn't have discovered on our own. We would love to stay there again on our next visit. Happy Travels!!

I'm going to start with the downside, because I missed that before booking and it's important. This…read morelovely boutique hotel is pretty far from Old Town. They say it's a 20 minute walk. I didn't time it, but I definitely think it was farther--at least 30 and I'm a very fast walker. And not super fun in the rain. (And it does rain here--a lot). It's not in a very convenient location. That said, they do have complimentary bikes, and it took about 10 minutes to ride to Old Town (ride on the sidewalk until you can pick up the bike path). We took the bikes all over, really, which was really helpful in exploring some of the spots farther away. (Though be warned--these are beach cruisers--no gears!) They also provide locks, and you can keep the bikes out all day. You can also take a bus for around 2 Euros into town, though bus service at night is infrequent. For example, when we left dinner one night at 10:30pm and walked 10 min to the bus stop, it said that the next number 14 bus would come at 11:21pm. Maybe we could have taken a different bus, but it was hard to figure out. So we wound up walking back--maybe about a mile and a half in total? Here's the upside. The lobby and sitting room off the lobby is lovely. We sat and had a glass of wine and olives and had great conversation with some of the other guests. The beds are comfortable, and the bathrooms beautiful, stocked with Molton Brown bath products. Since the water in San Sebastián isn't safe for Americans to drink, they give a few complimentary bottles of bottled water. The service is wonderful--the staff really goes out of their way to make you feel at home. Breakfast is very complete and very good. And served in a beautiful room. If I return to San Sebastián, the only way I would stay here again is if they offered complimentary rides for guests to and from Old Town. That's all that's missing to make this a 5-star experience. Otherwise I would choose a place in Old Town to make it easy to get to all the restaurants, shopping, beach, museum, etc... Oh, and if you do decide to book, request a room in the main house. Apparently they're more charming.

One of my favorite hotel stays in a long time, and a luxury home away from home for my weekend trip…read moreto San Sebastián. I reserved one adult double historical room a few months in advance through my travel agent. You pay in advance and there's a strict no refunds/cancellation policy, so they are very clear up front what to expect. That said, it was a really dreamy experience. I arrived on a Saturday of a busy weekend around 11:30 am and they let me check in early and get to my room immediately, which was a huge plus after a few exhausting days of travel. The hotel is less than 300 meters from the main Old Town pintxos drag, but also removed enough that it's very quiet at night AND attaches to a main road that allows taxis through (clutch if you have heavy luggage like I did.) I ended up being able to walk to 95% of what I wanted to do (primarily eat pintxos across the city) and took a short taxi for the one bit of sightseeing I wanted to do (Comb of the Wind was absolutely worth it.) When I got sick, the farmacia was literally less than a block away. The convenience of this hotel is genuinely unbelievable. Hotel staff are available around the clock to help you with what you need but rooms are also well stocked with amenities to help you really relax during your stay. The shower water pressure was strong, the water steamy and got really hot how I like it, and the room temp was very easily adjustable to my preferred cold temp, which isn't always easy to find. The bed was very comfortable. I got sick right before coming here and spent a lot of the weekend napping, reading, and otherwise relaxing in the awesome bed. The room came with a hot water kettle which I used liberally for hot water and tea to recover from the cold I had acquired. It was a rainy weekend but the hotel offered umbrella rental for these who needed it. The hotel is also adults only, which was a huge plus. On my last day, they arranged a taxi (fixed flat fee of 61 euros, which is a bit steep but the airport is a hike and it was very early) for me to the airport, which was great because taxis are a bit annoying to order at odd times. My one small bummer of the weekend was it was cold and rainy the majority of the weekend so the rooftop pool and bar was closed. I would not hesitate to stay here again if given the opportunity to come back to San Sebastián!

We had a 14-night trip planned across Spain that we had to cancel after our dog was diagnosed with…read morecancer. She will be in treatment for the next year, and travel is not possible. We provided veterinary documentation and explained the situation clearly. Every other property, including five-star hotels, refunded their non-refundable rates immediately once they saw the documentation. This hotel was the only exception. We have received multiple email responses from the hotel, essentially repeating the same explanation over and over again. What I understand from their stance is this: even with a non-refundable rate, they are unwilling to show compassion for a unique and serious circumstance. This is not a case of choosing to stay at another hotel. This is the cancellation of an entire trip because our dog has cancer. The hotel insisted on charging us for the first night unless we returned within three months, which is impossible given the year-long treatment our dog is facing. Our booking overlapped with the film festival, when nearly every hotel in the city was sold out. They could have easily rebooked the room and avoided any loss. Instead, they enforced the charge without regard for the situation. This experience shows a lack of empathy and professionalism. While every other hotel we dealt with demonstrated understanding and fairness, this property chose to prioritize policy over humanity.

I've stayed here twice now and had a great stay both times. The woman at the front desk was…read moreincredibly kind and friendly and allowed me to check in early which was great because it rained the first day I arrived. The room is nothing special or fancy, but it's clean and has all the things you need. The best thing about the place is the location, right in old town, close to the train station, and the coastline, as well as the hike up the hill to the old fort. If you love San Sebastián like I do, you'll love staying here.

Parma Hotel provides all the benefits of staying in Parte Vieja (Old Town) San Sebastian, with none…read moreof the hassles. Located on the far edge of Parte Vieja, a few blocks away from all of the into-the-early-morning noise of the pintxo bars and drunk revelers, you can count on a good nights sleep. After trying to spend one disastrous, miserable, hot, noise-filled night in a pension in Parte Vieja, we switched to Parma Hotel and couldn't have been happier. The 24 hour front desk is extraordinarily polite, knowledgeable and helpful. The rooms, while small in a typical crowded European city standard, are very clean, comfortable and air-conditioned. Unloading and loading luggage is very easy, using the 2 spaces provided immediately in front of the door for such purposes. Private parking is very conveniently located nearby in an underground parking lot. It is significantly discounted from the public lots and comes with unlimited in and out privileges. If you want to experience the best of San Sebastian--lounging at Playa de la Concha and playing in the waves at Gros, shopping and pintxo-ing in Parte Vieja, touring the harbor, visiting Museo San Telmo, walking the promenade at night, then Parma Hotel is in one of the best locations for all of this. At 130 Euros/night, it was a bit expensive for us, but San Sebastian is the most expensive city in all of the Basque Country as well as all of Spain. If we wanted a comfortable stay in one of the best, most convenient locations available in San Sebastian, we would return to Parma Hotel.

My husband and I stayed here for one night with our dogs while we were visiting Biarritz and…read moreSaint-Jean-de-Luz. Although the hotel is not fancy, it is fairly new (or at least, it looked it), clean, and very comfortable. The location of the hotel is great. It is conveniently located near the highway (about a 5 minute drive) and yet far enough away so that it is quiet in your room. There is ample parking. Check-in was quick and efficient. The front desk gave us the largest room (even though we did not ask for it) because we were traveling with our two dogs. There is a 9 euro per dog fee, which is very reasonable. If you are checking in from 11:00 pm - 6:00 am, there is a self checkin option on the outside of the hotel (the first time I have seen something like this). The room was spotless and large: 2 single beds and one queen sized bed. There was a very large closet, a desk, and one chair. The shower was low profile and handicapped accessible. My biggest thumbs up is that there were multiple hooks and a towel rack, a feature that both budget and high-end hotels often miss. The breakfast had several options. My only complaint is that I wish they offered cappuccinos from the lovely machine that is in the bar rather than the automated machine in the breakfast area. Great room for a very reasonable price.