Rude staff. Make mistakes due to lack of listening. Incompetent and careless, unable and unwilling…read moreto help after they make mistakes themselves

I currently live in the States but recently needed to buy a new dryer, get it delivered and…read moreinstalled in my home in Co. Cork, and have the old faulty one taken away. I decided I'd buy high end one with a A+++ energy rating so it wasn't cheap. My niece handled the purchase in the Curry's Mahon Point store on the 7th of January 2021. The purchase went fine. I got text notification that the unit would be delivered on Tuesday the 19th. So far so good. On the 19th the delivery crew arrived and brought the new dryer into the house (the hallway by the front door to be exact). When the person living in the house asked them can they plug it in for her (it only requires plugging in) they refused the request and also refused to take the old unit away claiming this was an additional service that wasn't ordered at the time of purchase. BTW The person they were refusing is a heavily pregnant woman with a young child. Now, It's true my niece didn't request any "installation services" from Curry's when the machine was purchased. But here's some critical pieces of information: 1) The salesperson never once mentioned anything about needing to book extra services. If they had then my niece would've requested them. 2) According to currys.ie website extra services weren't required, it states: "For most large products we can take away your old appliance for you and for FREE when we deliver your new one." The 'FREE' is capitalised on their website. I didn't add that. https://www.currys.ie/ieen/terms-and-conditions-1044-theme.html#install 3) How about installation services? On curry's 'Installation Services' page where it describes the services you can book, it doesn't mention dryers. https://www.currys.ie/ieen/team-knowhow-installation-413-commercial.html I'm assuming this is because no actual 'installation' is required. So, now I need to sort this out. I attempted to call their Curry's customer services number (1890 818 575) but as that's an in-country lo-call number and I can't access it from outside Ireland.s I then emailed their customer services "customer.services@currys.ie" and requested them to contact me by phone or email to help resolve this issue - No reply. I then asked my niece could she call them as she's based in Ireland. An hour later I got the following texts from her. "I was on the call for 30 minutes. For some reason I was put through to the UK. The customer support person said the installation service wasn't paid but he said he got manager approval to put it the installation through for free. He transferred me, but he put me through to South Africa where I had to explain it all again. The new customer support person had no idea what I was talking about. Had to explain it all again. She said she was sending an email to the store in Cork and copying you on it" I didn't receive any email and have zero faith an email was actually sent to the store. I noticed the dryer receipt had the Curry's Mahon Store phone number on it so I phoned them directly. It was now about 4.30pm Irish time. I tried the number 5 times but the phone just kept ringing until it rang out - not even an answering machine picked up. At that point I called it a day. The following day, the 20th, I again phoned the store. It was still morning time in Ireland. I called a total of 10 times during the day but it just rang out every time. You don't believe me? Please, try calling them. Here's their number 021-4615800. I emailed their customer support again, and again no reply. I texted my niece to see if she could try their customer support helpline again for me. She sent me the following texts: "Oh my god, I've just talked to the rudest customer support person! She shouted at me saying NO YOU PAY FOR THE RECYCLING OF YOUR OLD MACHINE, and hung up on me!" "I'm onto another guy. He also hung up. These people are working from home and have absolutely no customer service skills. He kept saying u need to pay for the service so when I asked how much he hung up. I'm on again. I'm on hold. I literally begged him not to transfer me to Africa. Seems a little more hopeful. He said it's €25 . I said ok. I'm on hold. Praying he is booking it in U won't believe this . The call disconnected. I don't think I have the strength to ring again" "I'll try once more. I've been on the phone for over an hour and no one wants to help me. it disconnected again when she said she was transferring me" At that point, after two solid days of trying to contact Curry's to help resolve the issue, I called it quits. I finally had to arrange to pay a 3rd party 100 euro to collect the old dryer from my house and drop it at their store. It only took the person 5 minutes to set up the new machine and load the old one into their vehicle and take it away. It's not about the 100 euro I paid, or the 25 euro fee which I would've been happy to pay, it's the total lack of service. It's by far the worst customer service I've ever experienced.

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It took 2 months, 1 wrong battery plus return postal charges, at least 5 phone calls to their…read moreoffice and confirmation from the boss to finally get the correct battery at the price quoted on their website, only after I had to prove to them that it was the price quoted on their website. Battery seems to be working fairly good though.

We went in for a screen repair and had emailed them before for an estimate. They said it would take…read more2 days to fix as the screen was in stock. We waited a month, constantly having to get on to them, and finally they claimed the phone's motherboard was broken and they could do nothing. The phone was in working order when handed it (apart from the cracked screen). Absolutely shady, bordering on criminal. Do not go!