They are the best one in Hayward, have a bunch of stuff, really nice staff, and is cool inside.read more

Not a huge selection, *but* what they do have is pretty beautiful in comparison to any other shop…read morethat you would go to and it's such a small town you can't really expect a huge smokeshop selection. I was very pleased. Prices aren't even that extravagant and you could get anything from a casual to a showpiece here. Impressed.

Excellent service was very patient and answered all my questions…read more I stopped by to see if they had black and mild wood tip originals they did not unfortunately. Even though they didn't have what I originally came in the store for I did still leave satisfied with the cones I purchased and will probably return again. I recommend this location if you are on the fence about going.

Excellent service Excellent produce but they need to get the…read moregrape lemon geek bar. Value is comparable. I love the peeps that work there.

I have shopped here x2 in 2 years. Sadly it has gone way down hill. Always someone new behind the…read morecounter. Recently (10/19/2020) stopped by since I was in town and needed coils. The sales "person" (little tiny guy/girl with short hair cut) couldn't tell me where Flavor Factory was made... it's made in Wi btw. I got 2: 240s and a box of coils (which are only available in a box, no singles, OK, no problem) I physically had to point out the box I wanted. They mixed my flavor and never labeled the flavor or nic level. That is literally illegal, check the law. Not once did they wash their hands, nor wear gloves. I threw them both in the trash. Yes they got my money but good lord talk about a crap show there. You should know what you sell and do it safely. This shop should be closed down due to FDA and AFTE regs. I have ran vape shops in the past and brought them out of grave but this is unacceptable.

Great products. Excellent service. Nice variety of vape juice flavors. Knowledgeable staff.read more

Great place. Very knowledgeable. Great customer service! Good variety for little shop! Must check…read moreout

I gave Billy bill zero stars I bought a mod from him that was an Awsome mod a while back I was in…read morehis store yesterday and complimented him on selling me such an Awsome product and he looked me in the eye and told me to stick my mod up my butt but he used the other word a$$ he is rude arrogant and he'll never receive another dime from me I've never been treated so bad from a vape store in my entire life if I were you I'd pick another place to shop there's stores out there with a better selection and way better treatment

This shop is BRIMMING with options for THC gummies and edibles as well as a wide variety of tobacco…read moreand vape products and the best part of my visit is the helpful staff and the cool kitties who work here.

Went in to get a pen and some fake smoke. Worker went ballistic over the word 'fake' and refused…read morethe sale.

First things first, this store smells wonderful as soon as you walk in the door. The owner is very…read morefriendly and chatted with my friend and I a bit, he's very excited because he'll soon be moving to a larger location, and based on the sheer amount of products in this store, I have no doubt he'll make good use of the extra space. Tons of cool stuff to check out, and its all neatly displayed and organised well, which always makes for a pleasant shopping experience. Five stars for friendliness, cleanliness, and just a cool store to stop into.

We went to the wrong street because their address is wrong on google maps, called and asked for the…read morecorrect address and the owner said he had just closed up but would stay open a little longer for us to come in! Owner was so kind and we really appreciate him waiting for us! He also mentioned that he has tried to change his address on Google maps but has been unable to so just a heads up if you're looking at google, the store is on Brink Avenue, not on Lake Blvd! Would highly recommend!

Buyer beware! This shop sells VERY expired Vapes (ELFBAR brand) without making it clear to the…read morecustomer they are expired. On Jan 9, I purchased 4 ELFBAR vapes and discovered later they were 18 months and 28 months EXPIRED. I called the shop, spoke to a female who identified herself as the Manager, and I requested a refund. I also pointed out that in the State of MN "Vape shops are NOT allowed to sell expired vapes". She refused to issue me a refund, and then went on to say they WERE allowed to sell expired vapes as long as they tell the customer they're expired, and the customer agrees to purchase an expired product. I told her they certainly did NOT advise me these were expired, nor were they displayed with any signage within the display case indicating these were OLD and expired. This is clearly a case where the business knows they're engaged in deceptive practices and even when challenged, they're unwilling to do the right thing or even back down from defending their deception. Buyer beware.

TLDR: Would've been a loyal and repeat customer if this had worked out…read more When they say their return policy is 24 hours, that also means EXCHANGES. Bought a new device here a few days ago, COMPLETELY stopped working two days later. Went back to try to exchange it. Nada. Offered 30% off another product - gouging for money. They need to be way more transparent about returns + EXCHANGES. If you shop here, you run the risk of throwing money down the toilet. I will never go here again. Not trustworthy. LONG READ: I have been an avid ecig smoker/vaper for over 5 years. My boyfriend went in here about five days ago and surprised me with a new piece from this store. He was warned that there is a 24 hour return policy - as I completely understand how returns cause loss at these establishments. It worked great for the first day. We had to leave town the next day for the holidays. It stopped working. Completely. The thing was completely dead. Even though it was fully charged. Never dropped it or dunked it in water or anything. Now. I am not saying that the defective item was the fault of this establishment. My boyfriend finally had the chance to go over there and ask about EXCHANGES which they failed to tell him when they warned him about the 24 hour return policy. I have worked in retail for many many years and the return policy is always different than an exchange policy. I wanted the same exact vape device in the same exact color or another color or even a different vape device of the same or similar price. The best they could do was offer 30% off of any other device. I am severely and wildly disappointed. I don't care if they are "knowledgeable" or "friendly", they're salespeople. They will tell you that any vape they have in that store is great. That's their job. The other part of their job SHOULD be adequate redemption for a faulty product. And I will say again, I fully respect the 24 hour RETURN policy and the communication of that. But I fully resent what was not said about exchanges or even store credit. My boyfriend lives in WBL and has been bugging me about coming here for weeks because he heard it's like the best place ever. Never ever will I go to this establishment ever, ever, ever. AND I do not recommend anyone else go here either unless you want to be scammed and buy things that have absolutely zero warranty from a place that will take absolutely zero responsibility for defective items that they sell.

Best selection in town. THCA flower is on point. Looking forward to the next new strains. Gummies…read morehit hard.

there delta selection is pathetic and it tastes like garbage and doesn't work. they have 2 brands…read moreof tobacco and the rest is just accessories. also way overpriced for the quality of their products