I visited this store today and to my surprise, I received the best customer service I have ever…read moreexperienced at a furniture store. Sherley, a very nice young lady, greeted me as soon as I entered the building and answered all my questions very patiently. Their manager, Sonia, was also very helpful in negotiating prices and explaining store policies. Thank you!

Compré un juego de cuarto y la cama la instalaron mal (no pusieron las patas a la costilla de la…read morecama). Al no tener esas patas la costilla se rompio pocos meses despues de que se terminara la garantia. La compañía no se hace responsable por no estar en garantia, pero pienso que la garantia esta para cubrir fallos en el buen uso del producto, esto es simplemente que lo instalaron mal. Solo pido que me den una costilla rota y yo mismo puedo instalarla, pero me quieren vender un paquete de todas las costillas con las patas (que estan como nuevas porque no se usaron).

Lunes 2 de septiembre de 2025 de visita en el Centro Comercial Santa Rosa se encuentra IKEA en su…read morelocal renovado. Esta vez me quede en el área del Deli y comidas!!! Todo se ve limpio y organizado más que en otros lugares de comer. Hay área para comer y sentarse relajado. Es una visita obligatoria si vas a Santa Rosall Mall

Worst Customer Service Experience at IKEA Bayamón, Puerto Rico…read more I recently spent over $5,000 on furniture and accessories at IKEA Bayamón, but my experience was utterly ruined when I tried to return two lamps worth $40. I explained that I had misplaced the receipt and had not received the email in their IKEA Family app. I had just purchased the lamps and asked them to please reprint my receipt, but my request was denied. I showed the manager all my other receipts and asked for an exception, requesting a gift card to use in the store since I needed to make more purchases. I first spoke to Keysha, who was supposed to be a manager. She was incredibly rude and displayed zero customer service skills. When I asked to speak to a higher-up, they brought out a young man named Frank, who also claimed to be a manager. Frank refused to provide any information about a customer service manager or offer any help whatsoever. When I asked to speak to an area manager or district manager, they decided to call security to escort me out of the store. As I was leaving, both managers and the security personnel mocked me, saying that I was making a fuss over a $40 refund after spending $5,000. To make matters worse, I told them that I was going to take a picture of them and post it with a bad review, and the security guard thought it was funny to pose for the picture. I am including pictures of the incident and the individuals involved. It was extremely embarrassing for me to be treated this way. I can't believe such a large corporation would employ staff with such a lack of competence. This experience was highly disappointing and frustrating. IKEA Bayamón clearly does not value its customers or provide adequate training for its staff. I will think twice before shopping here again.

I live in New York I ordered some Christmas decorations. They are cheap and not worth what I paid…read morefor. Cheap and ugly looking stuff Does not deserve 1 star

Casa Febus is a home decor store that is a bit of a step up from IKEA and a step down from West Elm…read moreor Crate and Barrel. They carry a wide array of sofas, chairs, coffee tables and a really large selection of home decor items such as vases, trays, sculptures and decorative flourishes like fake flowers and decorative balls of metal. They also have some artworks for bedrooms, kids rooms and living areas, although not great quality Art, IMO. Prices reflect their apparent market position between IKEA and Crate and Barrel or West Elm. When we visited many items were on sale for 40-50% off which made for some good deals. We picked up some half price decorative pillows for about $10 each after tax, a great deal. While there seemed to be a number of salespeople on the floor, they seemed a bit overwhelmed helping other customers and the checkout line was long. Also, it is necessary to pay for a plastic bag for your items: 40-50 cents depending on the size of the bag. Easy and ample lot parking and conveniently located off of Route 2.

Martes 29 de octubre de 2024 en mi agenda constante de trabajo me toco ir a este local que se…read moreespecializa en muebles y decoración que no vas encontrar en más ningún lado. Aquí el chache y el glamour de lo que vas a ver y comprar es otra cosa. Su selección es única.

We had a great shopping experience. Very helpful and personable staff! Delivery went well also!read more

Customer service is the best here. Everyone is so nice and attentive. I've never had such good…read moreservice back in the states. #amazingservice #aboveandbeyond

dont buy here !!!! i return a sofa for defective 1 year ago and have not received my money back !!!…read morehorrible customer service !!! dont buy -anything !!!!