We purchased a table on 9/2025, asked if they could keep it in storage for us until 12/2025. On…read more12/12 my wife called to find out when we could pick up the table, a male employee (1st) explained to her that pickups are by appointment, 2 days a week from 1 to 4pm.
A 2nd employee informed my wife that the table will ready on12/18 at the Main Warehouse. We went to the MW, gave the receipt to a 3rd employee, she looked at it, went behind a counter looking in the computer, came back, gave us the receipt and told us to get online on the building side. A 4th employee looked at the receipt and asked us to get online; we waited for 35 minutes. While waiting, we noticed a sign in which Home and Patio list the things they don't do for their customers, like helping load the purchased merchandise onto their vehicles or assist tying down the purchased with your own devices; there another 7 to 10 other things on the list they won't do for customers. These rules were never explained to us prior to our visit to the MW.
When there was one car in front of us, I began to wonder how much longer we would have to wait, so I got out and asked a 5th employee. He came back after we exchange words and told us that the table we bought 2.5 months ago, the one we have been waiting for 35 minutes, the one that the 2nd employee said was at the MW and the same one that employees 3 and 4 checked the receipt, was at the La Electronica building store.
We went there, asked to speak with the manager who introduced himself immediately, after repeating the previous comedy of errors he said, we have the table "for you." I told him that we didn't want the table but for some reason he couldn't understand what happened or how did we feel about their customer service. At the end, he dared to ask if I have ever made any mistakes, to what I responded at my age probably more than you but as outrageous as this one.
None of the individuals we interacted with, acknowledged their responsibility for the mistakes or apologize to us.