What an awesome hotel away from all the hustle and bustle of the touristy areas. But still close…read moreenough to walk to them as well!! Clean and comfortable rooms with an awesome staff that is so friendly and professional. From Massimo, the doorman, who ALWAYS greats you with a friendly smile and pleasant conversation, just a great guy. Dino and his crew at the top notch complimentary breakfast were also first rate. The food was delicious!! Our room was a garden suite with a wonderful outdoor sitting area, like our own little house. Maids kept the room so clean!! We had dinner our first night in the hotel restaurant which was also delicious. This is a 5 star hotel and they earn it. Stay here!!

What a wonderful stat at this luxury hotel. Private garden suite and by private I mean just for…read moreour room. Daily service included coffee, reset, turn down and free breakfast. Dinner available in a lovely setting indoors or al fresco. Concierge was exceptionally helpful and they will do just about anything you ask. Requested services were promptly responded to with genuine enthusiasm and graciousness. The room was impeccable and the seating area within was a nice addition as it made the room have a general apartment feel. Bathroom amenities were above reproach with everything you could ask for and anything you wanted just a call away. In room dining 24 hours a day. Breakfast delivers to the garden upon request. Located across from a park this hotel was quiet and luxurious. A perfect stay.

Extremely helpful staff. Clean rooms, with excellent service. Couldn't ask for anything more…read more Met every need. Shuttle service to and from the tram system is punctual and always at the ready. Very responsive. Will even bring you to grab something quick from a store if they aren't busy.

The Hilton Florence Metropole is a decent hotel not far from FLR airport. The surrounding area does…read morenot present well, nevertheless we always felt safe. We reserved a standard king bed room and received a complimentary upgrade to a "nicer" king bed room. Nicer I guess because it was a corner room with a "better view" but not much else was different to the standard king bed room. The common areas are beautifully decorated and well maintained. Front Desk staff were always informative and helpful. The Executive Lounge, with indoor and outdoor seating, was always stocked with snacks, drinks, and small bites. We had dinner in the restaurant there and it was just ok. Not bad but also not very good. The servers, though, were very attentive and friendly. We did take advantage of the complimentary shuttle provided and were dropped off at the local train stop, just across the street from a mall. When we returned later that evening, I called the hotel to let them know we were back at the same drop-off location, but we still had to wait about 40 minutes for the driver to pick us up. Not a major inconvenience, until the rain started falling. Thankfully it was very light rain but there's no place to seek shelter at that drop-off location. Overall, we enjoyed our stay in Florence but will definitely stay somewhere else if we do return. As for the local train, it was very easy and inexpensive. About €1.70 per person each way, and it took us straight to the main station, Santa Maria Novella (S.M. Novella) where we enjoyed walking around, visiting the Duomo, and stopping for a most enjoyable lunch and delicious gelato.