We made a booking for 10 people. Upon arrival we were advised that our table had been given to another party. we were then seated at an 8 person table, with another 2 chairs dragged across and settings laid. the only patrons in the restaurant this evening were our party and the party who were seated at our table. Orders were taken and shortly thereafter food arrived, but it wasn't ours so it went back to the kitchen. After a considerable time, food started to appear, slowly. More than 10 minutes had elapsed between when our first and last diners received their meals. 2 members of our party ordered the same dish. One arrived with a side of potatoes, the other did not. When the server was questioned about the missing side, they checked the menu, responded with 'yeah, it is supposed to come with potatoes. Sorry', then disappeared into the kitchen (we assumed, to acquire the missing potatoes). She never returned. the chicken was dry. The duck was undersized. The steak advertised as eye fillet was most definitely not eye fillet. This was confirmed by the butcher dining with us. Each time an individual ordered a drink, no offer was made to the rest of the table. Plates were snatched away prior to patrons being asked if they were finished, while empty glasses piled up on the table. Oh, and there was a fine selection of 1 white wine to choose from. After the meal, a soufflé was requested from their standard dessert menu. the server replied with "Soufflé takes a long time to cook. You should probably choose something else". Overall, the food was terrible. the service was appalling and the experience was regrettable. What should have been a festive birthday dinner turned out to be the most depressing dining experience I've ever had. read more