No issue with the doctors. Their phone goes to voicemail every time you call. You leave a message, they take days to call back and leave a message and all they say is to call back. You can't get through to anyone. The message is always the same, even off hours. That is, of course, unless you owe them money. Then they never stop calling. I've been trying for months to get a hold of someone to refill my medication and pay my bill and it's like trying to get an audience with the pope. going on over a week without my medication and suffering from withdrawl symptoms, they still wont fill my meds even though i was able to finally schedule an appointment. So now I would need to wait another week while my personal and professional life takes a toll. I gave up and asked my primary care doctor if they would fill the meds and he did. STAY AWAY FROM THIS PLACE read more

The psychiatrist I see is lovely, HOWEVER, reaching the office is like trying to get in touch with God. It seems that everyone is on their lunch break indefinitely. Maybe hire a few more receptionists? Especially considering you are a psychiatric center and, oh I don't know, maybe patients trying to get in touch with you regarding a medication for the brain might be of some importance. read more

i have been going to Dr. Novik for over a year now. i had to switch providers due to insurance issues. I find her to be very kind and unlike my last doctor who was strictly a medication only doctor and sat by his computer asking yes/no questions like a robot....she listens to your issues for about a half hour. The staff, however, never answer the phone and you always need to leave a message for a call back but when they call they are very pleasant. read more

Dr Novik has really helped me over the past year with my depression and anxiety and I'm finally feeling normal and happy with a purpose in life. I appreciate all that she's done to help me! She's been very understanding and was willing to listen to what's been going on whenever I've been down or experiencing panic attacks. 10/10 would recommend dr novik! read more

Oh boy, I have a lot to say about this place. I came here as an outpatient to speak to one of the psychiatrists working here to be prescribed the medications I have been taking for the past 9 years of my life. They have been rather effective and if anything only slight changes were needed. I made an appointment with Dr. Rau, who as supposedly a good doc according to the practice. Within the first few minutes of meeting him, I recognized that statement couldn't have been more wrong. After just 10-15 minutes of sitting there listening to him, he made an 'observation' and decided he knew exactly what my issues were and how to solve them. (As many of you know, doctors such as this one who have been practicing for years on end tend to become quite arrogant and sloppy at times). When I asked how he came to his conclusion, I was told that it was based solely on what medicines I was taking. I was absolutely baffled by his response. His conclusion was completely illogical. He hadn't even asked me the reasoning of being on the medicines I was on, but instead made a rash decision that he immediately set in stone. In other words, his way of thinking would be, for example, if someone is on bi-polar medication, this makes them bi-polar, and every medication only has one use. He then proceeded to tell me he strongly believes I should be immediately admitted to their inpatient program, where I would be in 'therapy groups' every day, Monday through Friday, about 4-6 hours a day. On top of the fact that this would cost a ridiculous amount of money, who in the heck has free time during the weekdays to sit there for hours in his outrageous program? (I can only assume considering his illogical conclusions). Dr. Rau is without a doubt one of most condescending, ignorant psychiatrists I have ever met, hands down. Believe it or not, I have been advised to steer clear of this man on the count of his hasty, logic-lacking decision making. read more

I never took the time to write a review but if this one can help someone then I have to. Do not take your child here. The office staff is horrible for one. But once the ONLY good dr on staff left, it's been a nightmare. The new doctors do not return repeated phone calls from us OR from other medical professionals. They spend under 5 minutes with your child. And now that we left this disgrace of a practice, they are not releasing our records. We have had to file a formal complaint in an attempt to receive them bc it violates the law! They don't even call you back when you state you're in crisis and need them. I urge you to look elsewhere. This practice does not have your child's best interest in mind. read more

I came here as it was in network and had Sunday appointments was so convenient for me as a working professional. I came here and saw Dr Montes who has since moved on. He gets rated 5 stars. Listens, understands and works with you. Does not over medicate and is more cautious above all else. The customer service and office staff on the other hand do not make this a place you want to go. After a history of almost 1 year with not one missed appointment I called to get a scrip called in due to travel. The office staff said the message would be relayed, and it never was. I tried to call back for two days and the auto message kept re routing my call when no one answered during normal business hours. No voicemail either. I was forced to go to my primary (luckily) the day before my flight to get my scrip. Then I was charged a missed appointment fee in October which was around my time if travel. Long story short the missed appointment was not my fault and to this date I have not received any acknowledgment of my letter disputing the missed fee charge. Office staff told me don't worry, Alex the manager is backed up with claims. I too am a supervisor in a very busy superior court and would never disregard such an issue that relates to someone's credit history and use the excuse 'I'm really busy'. Not something someone with a psychiatric diagnosis wants to hear! All in all there are more caring facilities out there. This place short of Dr MONTES does not care about your mental health and only collecting from your insurance and your pocket. read more

Do not go here if you expect a timely appointment. Every SINGLE time I've been here, there is over an hour wait. The staff and doctors are unfriendly, not personal, and rude. I would suggest GenPsych in Livingston for a better experience! read more

Timely medical care with Dr.Guttapatti. He seem kind and straight to the point (efficient). No complaints to note, never waited long for an appointment, availability has never been an issue either. I'm a new patient, have been going here for roughly 3 mo. read more

Horrible doctor. Stay away at all costs unless you prefer someone who will scam, ignore, and ultimately make up lies regarding your personal life and then drag said lies on to your family members or worse.. read more

Please do NOT take your child hear under any circumstances!! This is the most awful place I have ever seen dealing with children!! They don't even deserve 1 star! I took my 5 yr old daughter here because I needed to get her help with severe separation anxiety she is going through. We came in to speak with Dr Rao...I told him my concerns and how bad my daughter is right now being away from me because I have been through some surgeries and this has triggered my daughter to have this terrible anxiety while away from me. He said he would like to have her evaluated and to pls bring her in the next day for a program so they can evaluate her and see how she is...so fine I thought that was a good idea! Next day I brought her in and what a nightmare this was for us! My daughter was brought downstairs by a Billing Dept Employee (which I had assumed was a Dr.) my daughter was told by this employee a few times she was not allowed to see me anymore that day...she actually held her and locked my poor baby in a room while she screamed and freaked out for probably over 45min! When that same girl came up to tell me she wanted me to call my daughter on the phone downstairs to try to calm her down I got on the phone and realized how distraught she was that I went down to comfort her. It was to my surprise there were absolutely no Drs at all with her and just the girl that literary works in the billing Dept dealing with her! I was so furious and asked where are the Drs evaluating her and one Clinical technician came in to speak to me and did say she is sorry it definitely was not handled correctly in fact it should of been handled in the total opposite of what was done! She was the only one that seemed to know anything and was very nice and when I asked her why she wasn't with my daughter through this trauma she said she is sorry she was not assigned to my case! So I told them I wanted to speak with Dr Rao or any other Dr personally to see what is going on and why my daughter was literally hyperventilating and completely shaking from fear...(worse than I ever saw her before!!) So after being there for over 4 hrs can u believe not one Dr ...not one ...ever came to speak to me!! This is so upsetting and I am so sick to my stomach because my daughter is worse than before!! They have the nerve to charge $300 a day to keep your child locked in a room with no therapists dealing with her...horrible horrible place! I just sat and waited around to speak to a Dr that never came in! Where was the evaluation?? So I finally just picked up and we left! I thought maybe I would get a phone call at least to see why I left or maybe how my baby is doing? Disgusting....No they did not!! So the pay off is ..the next day I get a phone call asking why I never came back...I said I wanted to speak with the Dr personally after what had happened!! So Dr. Rao finally called me and I can not believe that he was so mean and nasty to me!! Is this guy serious?? He is crazy and I can not believe the stuff he said!!! What kind of place is this!!! Wish I had read the reviews before I went cause I just realized they do not have not even one good review!! That is really bad ...trust what other people are also saying...they just want your money and can actually do more damage to your children! There are so many other places out there that really care about your kids and can definitely help...this I can tell you for sure..is not one of them!! read more

I've been coming here for about 2 years now, I love my psychiatrist and my therapist. But the people working behind the desk over book patients. I waited an hour to be seen by my psychiatrist for a whopping 5 minutes! read more

This place is awful. I've seen three different doctors here, and only one of them was useful (dr. Montes, who has recently left the practice). The staff is rude and appointments are always late or delayed. No one knows what they're doing here. I advise people to seek help elsewhere. This place just increases my anxiety. read more

Couldn't make my appt. because of icy roads called and cancelled they have not only billed me once but keep billing me over and over again.The doctor that seen me was great but the staff was terrible.I suggest killing yourself to get to your appt or pay forever for it! read more

Read all the bad reviews, and I'm the first to tell the bad ones where to stick their prescription pad! However, I've had pretty good experience with Dr. Maruri at the Paramus location. Three stars only because I reported Xanax as needed was effective in the past for me, so that's exactly the med she wouldn't give me! Otherwise, she's a very good listener, knowledgeable, and kind. The latter being important to me as a former caregiver myself. I've come to realize, WE are responsible for our own healthcare, not them. It's paramount to have providers you are comfortable with. read more

If you want the best and most compassionate, prompt help in the world-you need go no further than ICPC. The Doctor (s) there are the best of the best, most professional and truly care about their patients' welfare. The practice has grown to serve from children to adults with programs to help in all aspects of mental, psychological, psychiatric and spiritual welfare and from someone who has gone there for years, I would find it hard to find a good reason to go elsewhere. Go to ICPC and you will find peace and healing in an incredibly supportive atmosphere from the office personnel to the top notch psychiatrists, psychologists and specialists. read more

I actually really liked Dr. Novik. She was warm and understanding. She listened and even seemed to care. I highly recommend her. The office staff was nice.No complaints at all. read more

Awful, absolutely AWFUL experience. This office cares for nothing except money and they will shove their patients into the dirt to get at their wallets. First of all, the wait time takes forever. I've waited up to 60 minutes to see my doctor only for him to see me for less than a minute! Second of all, the so many staff members are just rude. The doctor shouts from his office when he's ready to see you, it's extremely unprofessional. But perhaps the worst experience was during a snow storm. I called the office to let them know I couldn't come in because the weather was too bad. The roads were sheets of ice and they hadn't plowed or salted my road yet. When I called they had the nerve to tell me that I'd have to pay a $40 cancellation fee. I said, "Even though the weather is this bad?" to which they replied, "Well, we're still open". Maybe if I felt that I had wasted the doctors time I would understand, but the 30 seconds that it takes him to fill out a new prescription before he shoves me out the door isn't worth $40. When I asked to speak to the manager I was told she wasn't in (probably because of the weather!) and that I'd have to write a letter. Another time I had to call to ask if they could mail me a statement from my last visit, since my insurance company requires it. I had asked the girl for one, but she forgot. I didn't mind, she merely forgot, as did I or I would have reminded her. I didn't think it would be a big deal for them to mail it for me, since other doctor offices do it all the time. But when I called they gave me attitude and told me that they'd make an exception but ultimately it's my responsibility to get a statement at the time of my appointment, regardless of if I ask and their employees forget. Whoever runs this office needs to seriously rethink their business strategies if they want to keep open. The only other doctor close to me as a replacement is miles away (and I'm sure they know this and take advantage of that fact), but I'm willing to make the trip if it means never having to experience this stress again. If you want to be treated as a living dollar sign, then this is the office for you. Otherwise, look elsewhere. read more

This is the worst place ! Stay away ! The office manager is really rude and talks bad about patients behind the front desk. She even disrespects the workers. This place is the most unprofessional place I think I have ever been to. I don't usually write reviews but I had to in this case. Avoid this place by any means. If i could give them 0 stars I would. read more

Wish there was a rating of ZERO stars. I strongly urge anyone seeking professional help to look elsewhere. Just read the other reviews and find another place if you want professional help and not just drugs. Neither Dr. Rao nor Dr. Shrinivasan should be allowed to put pen to prescription pad. I was 'diagnosed' within 5 minutes of meeting Dr. Rao and he said it was based on what meds I had been previously perscribed. I saw him a handful of times and each time he was not prepared to the extent that he asked me to remind him of my name and what meds 'I needed'. He then (illegibly) wrote the incorrect script multiple times. I could have told him any drug and he would have smiled and said 'ah yes... that is right' and wrote the prescription. You walk into the run down place and meet the less-than-helpful staff. You then are finally called into Dr. Rao's room which is an absolute disaster. It is a wonder he can walk in there much less find his prescription pad (which is really the only thing keeping them in business). The office staff is equally incopetent and disorganized. It has been 3 months of hassling them to get back my original paperwork and I have received nothing but excuses. My only hope is that one individual has found solace in the support in this group. read more

I went here to get treatment that turned out to be overpriced and absolutely useless. I was locked in the program for three months because they refused to let me back into the school system until I made a "full recovery." They completely misdiagnosed me and put me on illegal drugs that only worsened my condition. They worsened my family situation by forcing me into "group therapy" with my parents and revealed information they shouldn't have been allowed to. None of the people who work there will care about your mental health or your well-being. I doubt that any of them were licensed professionals. To top it all off, the staff were rude and condescending whenever I tried to speak up about my problems and possible treatment options. Please DO NOT GO TO THIS PLACE. It'll most likely lead you to bankruptcy and even more health issues. read more

This place is absolutely awful. I called on a Tuesday night and made the receptionist aware that I urgently needed to speak to my doctor because my medication was not working. She assured me I would receive a call back the next morning. Long story short, by Friday I had left 6 messages and not received ONE call back, even though I repeatedly explained that I was in an urgent situation and would speak to any doctor that was available. Customer service is terrible, receptionists are rude and disrespectful and doctor's couldn't care less about your mental health. DO NOT GO HERE. read more

I have been coming here for a very long time & had an amazing psychiatrist. When I was younger, we had also gone for family therapy and we found two amazing people within the practice. However, Dr. Solanki, my psychiatrist, left the practice and we were very upset. We worked through the terribleness of this place because of how much we liked this doctor. They never, ever call us, email us, text us or find anyway to remind us of our appointment. My family and I are pretty forgetful, even if we put it in our phones, so we have missed a few appointments and they are trying to charge us $40 per appointment! We're not exactly the most financially stable family either, so we've been disputing with the practice for months now. If we got a call to remind us of the appointment the day before or two days before, we wouldn't forget it. But since we make the appointment a month to three months in advance, it's very easy to forget. Now, our doctor has left the practice. Please, don't come here unless you can remember everything and are fine with paying $40 every time you forget something you did three months ago! read more

Yeah this place is just horrible. The staff flirts inappropriately with patients. Instead of firing the employee they tell me i cant come there anymore for flirting with staff. But the girl came outside to talk to me! Wow! What an unprofessional health care facility. but seriously very unhealthy and one of the staff called me crazy. How these people can live with themselves is amazing. No empathy and no compassion. I thought this was a singular incident but now I see this is an ongoing thing from the beginning. read more

I have been a patient of Dr Shankar Srinivasan for 8 years. "Dr S" is very dedicated to his patients and not just a pill pusher. He also studied Social Work and this shows by his amazing bedside mannerism. He is not stuffy and sit behind some big desk like many psychiatrists. He is easy going and takes a vested interest in whole life aspects of how psychiatric illnesses exacerbate and various forms of the best complete care plan including improving quality of life through meds, counseling, IOP, public support groups, self care planning and more. Dr Srinivasan is MY ROCK. The past 8 years as his patient I have received the best care than any other psychiatrist I've ever been to and has kept me the most stable in my life as well. Do not confuse "Dr Srinivasa Rao" with "Dr Shankar Srinivasan" by their similar names. The late Dr Rao is no longer at the Immediate Cate Psychiatric Center (ICPC) and the practice is continuing on even better. This practice and Dr S have been a true life saver. Any time I have a problem I can call to be seen quickly and Dr S always makes the time to see last minute emergency situations despite having a full patient schedule. He has never let me down once. He has given me back quality of life that I can't express in words. There are many employees (reception, social workers, nurse practitioners, psychiatrists, and IOP staff for outpatient care and IOP programs for adults, women and children and more); They even offer pharmacy drug filling services. I will never leave Dr Srinivasan EVER. I apologize to those that go to see him, but if I ever move, I'd have to take "Dr S" with me! I'll never stop seeing him until the day he retires. I've never had such impeccable psychiatric care and I give the greatest of thanks for the care ICPC gives me that has changed my life! If you're looking for an excellent and qualified psychiatrist, look no further than Dr Shankar Srinivasan. read more