This is why I don't recommend this place for car insurance because if you have 2 accidents that…read morewere NOT YOUR FAULT THEY WILL DROP YOU SO DAMN FAST!!

If I could give a negative five-star review, I would. This has been the worst experience I've ever…read morehad with an insurance company. Their commercials may be entertaining, but don't be fooled--everything seems fine until you actually need their help. After my accident with a deer, I was informed that my policy included 30 days of car rental coverage. However, the body shop told me that the part needed for my car was on indefinite backorder. When I reached out to my insurance company, they simply reminded me that I would be responsible for the rental costs once the 30 days were up--no exceptions, no flexibility. So I had no vehicle for two of the three months while my car was being repaired. To make matters worse, the deer hit my front bumper and front tire area, yet they refused to cover the cost of replacing the damaged tire, claiming it wasn't part of the accident. How does that make any sense when it's the only tire that was damaged in the exact spot of impact? This company does everything possible to avoid paying claims and making things right for their customers. It's clear they prioritize their profits over their policyholders. I regret ever signing up with them, and if I never see one of their commercials again, it'll be too soon.

So I gave them five stars originally because they were kind when first setting up my auto policy…read more However, about a week later I get a message from State Farm saying that if I don't enroll in the safe driver program my rates are going to go up. I then reached out to Brooke Palmer's office and they told me that if I didn't enroll that my monthly rate was going to go up over $100. I don't remember the exact amount I want to say around $130. This was NOT told to me when I set up the policy at all. I mean you should have to tell somebody that when they first set up their policy. We're talking about a difference of over $1,300 annually. I mean what?? They are using deceptive business practices in my opinion. I then reached out several times after this to try and resolve the issue. They ignored me for 5 days. When I did finally receive a text from them (NOT A PHONE CALL AS REQUESTED) it read as follows: "Hi Michael, we have received your text and your email and have noted how we can do better. We appreciate you letting us know. What day should we put through the cancellation?" So instead of trying to resolve the issue with me and figure out how something like this could have ever happened, this was their answer?!?! That is really sad. In my line of work if I give somebody my word that's what it is. If I make a mistake I fix it beyond what most people normally would to ensure that I get to keep my client. Not this place! All they care about is making the rich richer and the mighty dollar! I highly discourage anybody from doing business with them. Let's fix our community together and we can get rid of businesses practicing deception. What they should have done was first apologized for giving me incorrect information. Whether it's because they intended to lie or because their staff is not trained properly doesn't matter. I left a good insurance company to come to them and all I got was lies. I reported them to the attorney general's office in Indianapolis, the better business bureau, and the states insurance department as well. Heck the owner of this establishment couldn't even give my wife and I a call to apologize or anything. Just terrible!

Always awesome to work with!!! Anytime we have issues we can count on Brooke Palmers folks to help…read moreus!

Great customer service and honest work ethic. We are extremely happy with Dick and his team!read more

So glad our family found this office! Everyone goes above and beyond to help any way they can. The…read morestaff is always friendly and make sure we have everything we need. Dick is a great agent, and the office staff have ensured we will never look anywhere else.