Update I spoke to the service manager today and after a long…read moreconversation and clearing up our miss communications we corrected the issue completely. From Robin in the office to Mason here at my home and Tim fixing everything we are on track to doing more business. Thanks guys for understanding the problem and resolving it totally.

In July of 2024 the air conditioner in my house stopped working. I then did what most people would…read moredo and contacted Lowe's. They then referred me to Appalachian Heating. I called and was connected with Stephanie Gray. Stephanie told me to abandon the purchase with Lowe's and to go with one of their units. I told her that I have always been happy with Lowe's and would like to stick with purchasing one from them. She then went out to the property and told me which unit I would need to purchase, to fit my house. I then made the purchase. After that, she told me to make a deposit of $1,283.50 to get the installation started and I paid it. The installation was then scheduled. When the first date we scheduled approached, it was canceled and rescheduled. Then, the second date arrived and they began installation. As it turned out, they had me purchase a wrong device, that was sold separately from the Forced Air unit and said they'd be back in a couple of days. A couple of days turned into approximately 3 weeks. They came back out to put the "correct" device in and then told me that the whole unit won't wire correctly to my house. They told me I had to pay an additional $1,500 to correct their error. They told me to purchase this unit, and that it would fit. If it doesn't fit, then they need to return the unit and get the correct one, or install whatever wiring is needed to make it correctly fit my house. They are trying to pretend it isn't their problem that it is a wiring issue. That is the very problem, they told me to buy this unit and if there is a wiring issue, the above two avenues are the way to fix it and they need to do so. Since this occurrence, Stephanie no longer works there. When I reported what she had said to me, they tried to tell me, oh well, we have no way of knowing what she said she no longer works here. I told them I do have proof of what she said I have the emails and I sent them the screenshots which I am also going to display on this review. I now have tenants living in the house that have no heat, because of this issue. This they are doing to a 9 year veteran of the Army as I deal with the aftermath of both hurricanes Helene and Milton. I do not have to deal with now being gouged by this company, especially at a time like this. So, if you intend to deal with this company, make sure to look at these reviews and take them seriously. This is what you are in for, in making such a decision as to use them. As you can see, other people who have used them have also experienced this EXACT same attempt to squeeze them for more money. They replied to this review and my statement still stands. Thus, it isn't compatible with my electrical connection and you shouldn't have had me purchase this. You are the professional and should have known that. You should have had me purchase one that would have been compatible. In other words, the response backs up my complaint entirely, and I hope everybody reading this is paying attention to that statement that THE OWNER OF THE COMPANY has made. In fact, I am taking a screenshot to post, in case he tries to take down such a pathetic attempt at addressing this issue.

Angle repair was suggested to me for my TQ wrench calibration needs. I found their web site…read moreinformative and complete. I was a little concerned about the pre authorization they reccomended for $$$$ to be spent on repairs.. but after a short phone call, I realized it was simply a way to speed up the process. I authorized an amount = to 50% my tool cost and decided that would be my top expenditure before replacing the unit. I was called back one day after the tool arrived in their facility with a total cost of repair and calibration and it was well under my authorized amount (so no scam there) and only $12 above the listed calibration cost (so $12 in repair parts) The TQ was repaired, calibrated the next day and returned to me via UPS with a tracking number. The return package was done well, my wrench was protected and sealed in the shipping box. Service, communication. price point and shipping all very well done. I will use Angle Repair again.... in fact.. just [printed a shipping label for the next TQ wrench to be sent in.

I'm not a pro, but a serious DIY. I also love my tools, especially the American made tools. I had…read morea couple of Armstrong Torque wrenches that I thought required more than minor calibration, and was almost certain the repairs would be prohibitive. I gave it a shot though after getting in touch with their support team via e-mail. What you'll see is they deliver world class service with friendly customer service, all at very reasonable prices, even in 2017. I will definitely use them again in the future. Thanks!

Great service, fair price, honest folks. Great to work with and highly recommend. These folks wired…read morea building in one day and everything was cleaned up afterwards.

Service Technician, Brian, came to do a maintenance check on my heating and cooling unit today and…read morefound that the capacitor was hanging on by a thread. The wires were corroded and had melted. His visit and repair literally saved my HVAC unit and possibly my home from catching on fire. He went out of his way to clean my inside filter for me as well. He is very kind and professional. I absolutely recommend this business.

Quality of work done, value of work done, service requested, honesty, pricing. Truly Professionals.read more

This business is great. Family owned which shows in pride of work. Always fast, efficient and very…read morefairly priced.

This company is amazing! They came out when they said they would and cleared all of our trash from…read morea recent construction. Would 100% contact them again.

Hibbs did a mold mitigation on a sale property. The subject was in bad shape.. mold everywhere,…read morebasement, main floor, walls, cabinets. They treated, cleaned everything and did a great job. Buyer was happy and closed. A+

Very professional and prompt too! Needed some rewiring done in the bathroom for a new vanity. When…read morethe job was done you couldn't even tell he had been there it was so clean. Hire Kevin, you won't be sorry I promise!