Horrible service, Too bad we can't give negative scores and have places like these closed down. They do not care if people get there life saving medications or supplies. Staff is rude and lazy. read more

I agree with the only review on this business. They must have the laziest employee that could be found. My wife's prescription from the doctor had been faxed over to the office the week before her follow up visit. She had surgery on both feet and could not walk so I needed a wheelchair. I was given a list of what was required when I went there hoping to be able to get her a wheelchair. I sent the information to the surgeon's office so that they could provide the requested information and I could get her a wheelchair before we went to her appointment. I'm also upset with her doctor's office because they didn't let me know that the information had been sent so I could follow up and speed the process up and the employee from the business did not follow up once he received the information from the doctor's office so that he could tell them they needed additional information. His excuse is that he has a lot of requests to handle and that he had not looked at ours. If he got off his cell phone and did some honest work maybe the business would be better. It appears that the owners, Nicole and Andre Pharmaceuticals, Inc. from Whittier either don't care or trust that everything is going well since they no one has complained. I have the number to their Whittier office and you can bet I will be calling to speak to someone. As a side note, the other supplier of medical supplies is almost as bad as this one. read more

DO NOT do buisness with this company! Horrible service! I took my mom's prescription to Imperial Medical Supplies the 1st week of December 2017 today is 1/29/2018 I have been given many excuses as to why they NEVER ordered her equipment, I left the prescription with "Roberto" HE never submitted the Rx I went in several times since,to find out why this was, the telephones do NOT work! I was told that "I Just missed Roberto try again tomorrow",I left a note with my phone number to please give me a return phone call regarding this issue needless to say I never received that call,I since then have gone in at least 3 more times and of course no Roberto I spoke with Eduardo who tried to passify me by saying he would make sure that my equipment would get ordered I went in again the following week and once again no Roberto, Eduardo proceeded to say it was not ordered because the prescription was missing Doctors NPI number and diagnoses, I took this among myself to get it done since Imperial Medical Supplies hadn't done so. And another week or so go by I stop by the office again and this would mark the 5th time since dropping off my mother's prescription and to no avail it was not ordered this final and last time Roberto is in the office who by the way was very rude he said he couldn't (wouldn't)return any of my calls because their phone's do not work I said I see a cellphone on your desk which he replied this is my private/personal phone he will not use for business. I said then why not email me or send a letter? Anything since no-one from Imperial Medical Supplies hasn't helped in any way regarding my disabled mother's equipment which his response was That he (the company ) threw away the prescription because it had expired!! I have since reported Imperial Medical Supplies to corporate which by the way is a family owned business I'm sure there will be no consequences to pay for this type of treatment towards customers in need of equipment which leaves me no choice but to write this review in order to help other's seeking equipment for their family members or themselves. I would actually rate Imperial Medical Supplies with zero star's but I wasn't given that option. read more