Ordered a fork brace a month ago, they took my money will not answer the phone or email for any update. As of now i am out of $225 and no part has yet shipped. i,m assuming this is scammer business. They sould be assammed that they are Harley brothers and do this to a Veteran and a fellow rider. Mike D read more

My go to shop for anything Harley! Large variety of hard parts too clothing and accessories. Petter is a solid dude, helping me with any and every question I had! For sure returning customer! read more

Great customer service. Peter is very knowledgeable and helped me find everything I needed. The parts are quality made. Definitely recommend purchasing from Imzzelite read more

This place is a scam! Horrible they take your money and don't ship the parts! They will not call or email back. Don't use them. BBB is full of complaints and any reviews you read are also full of same complaint. They will not respond! They told us we would get shipping info to stop our complaining and that didn't happen! If there was zero stars that's what I would give! read more

Peter and Joey are legit solid dudes that have always been helpful. I broke down a couple miles away from IMZZ on Christmas Day. I got in contact with Joey and told him what was going on. He was out of town and my bike was still somewhat drive able. So he said that the shop was closed on Christmas but if I could manage to get it down there, he would have someone come down and open the gates for me and roll it into the shop so that it wasn't sitting out front. I managed to put down the miles to get there and Joey was a manager of his word. He had someone there to help me out. ON CHRISTMAS DAY! Talk about A1 customer service. Peter has always been a solid dude and has helped me with any questions I have or showing me any new product that might be beneficial to my bike. Thank you IMZZ for taking care of my bike and looking out for riders. read more

Imzz Elite - Motorcycle Repair Near Me - Fullerton, California

Well I should have listened to my mechanic. Most real shops consider IMMZ elite a joke. Ordered an ARP kit almost a month ago. No update, won't email back, won't answer phone. If it was ten years ago I'd roll up on these clowns. read more

Peter at Imzz has helped with with every step of my build from bolts to billet parts! Couldn't recommend IMZZ more!

I made 2 orders, the 1 came but the second one they have yet to even send an email for package verification but the moneys has been out of my account for 3 weeks, no answer of the phone no email nothing. read more

Orderd shock hardware hasn't been shipped ive called left multiple messages and multiple emails seems like a money grab to me

I genuinely want to support local shops in Orange County but I cannot recommend this shop. I had heard great things from friends and ordered a new rear suspension part knowing it was on back order. I ordered it at the beginning of May because I felt like I got an awesome deal on it. I was told when I showed up at the office to expect late July. Now we are in August and I haven't heard anything back. They won't answer the office phone but they will email blast to offer new sales. Please just respond to your local customer base. Not putting anyone on blast, just would love to see improvement from local business! read more

Recently bought a new bike and it needed a few upgrades this shop is right next to where I work so I decided to go home in I ended up purchasing a PowerVision and air cleaner for my bike it only took a couple of days for it to come in an hour for them to install I've been returned to buy an exhaust once again they were on top of it the exhaust came in within a couple of days and installed within an hour guys are super cool and so is the office staff read more

Imzz Elite - Motorcycle Repair Near Me - Fullerton, California

Just in case anyone is considering doing business with Jim at Imzz Elite, here's a word of caution. After waiting almost 6 months for my FXRT fairing, the paint is done badly and doesn't match the factory paint, the main mount holes are miss-clocked and the fairing isnt even close to being properly trimed to fit the inverted forks so I have to do fiberglass repairs and repaint this entire thing. Jim is arrogant and it's all his customers fault. Believe the negative reviews online. Here's one of many fun quotes from his wife concerning their customers. "There is not one review that is correct there are just a few other difficult people out there that are the same as you unfortunately and then want to rant and rave about it, im sorry you have chosen to make thigs this way" read more

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Good service and a good painter. Needed bags completed by a wanted date and Imzz came through.

Order online at your own peril. IMZZ lacks the most important thing a business must value and uphold above all, "customer service". I waited about 30 days after ordering a part online for a status update. Never received a response. Try to call and no one picks up. Email responses are non existing. F**k IMZZ! F**K this business! DO NOT SUPPORT THIS A**HOLES! I've never dealt with such bad customer service from a well known motorcycle company. I will only stop by IMZZ to take a dump at there restroom, that's the only thing IMZZ is good for. DO NOT BUY OR SUPPORT THIS BAD BUSINESS! I'll say it again, F**K IMZZ! read more

As promised, I I said, win or lose I would post the results of our lawsuit against IMZZ in Orange county municipal courts. For a second time in front of the judge IMzz was told to return the money they stole. I provided a long list of complaints BAR ; The Bureau of Automotive Repair has on file, to the courts. BAR was kind enough to also provide their current ongoing investigations and complaints involving IMZZ. Bottom we have checks and balances and eventually the state will step in to keep the public safe from unscrupulous businesses. I am not airing dirty laundry. I am just stating facts on the merits of my attempts at getting my deposit returned to me being no work was ever done . read more

Update on this review not cause being told to do so, but because my view on this place took a 180. After the passing of Jim I told myself life is too short to be upset or hold grudges on petty things. This shop has single handedly taken care of my bike and have been the coolest guys to touch my bike. Cool people, great fabricators, great products. Our beginning relationship wasn't the best, but glad I stuck with these guys. Ride in paradise Jim. read more

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Waited a year for them to fill an engine bolt order. Would only get piece when I would call once a month but never was the order filled. They said they couldn't fill my order because on covid. This went on for a year. Them would only respond when I called. Never would they answer my emails about my order. The hole time I was purchasing these arp bolts from other sources. I finally canceled what was left of my order after one year. read more

ordered some ARP fasteners from these guys. Received order to find out some bolts were missing. have reached out to them numerous times to get my missing bolts but no one has ever contacted me back. basically they are thieves. read more

Outstanding Crashbar for my 2020 FXBB! Fast delivery and easy install! Very happy with this purchase and will be hitting up Imzz Elite for a painted quarter fairing and step up seat very soon!! Great work guys! From one happy Texan! read more

Imzz Elite - Motorcycle Repair Near Me - Fullerton, California

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Their custom parts are truly on a whole other level. I've ordered several parts for my 2021 Low Rider S (GPR stabilizer, sissy bar kit, and ARP bolts) and they did not disappoint! Received my items with not much wait time. However, I had an issue with a return for the 5.75" headlamp. The issue is they still haven't gotten back to me and it's been about two months! Considering how much money I've spent I hoped that would incentivize them to at least get back to me on the matter. Anyways they have enough bad reviews for their shitty customer service so I'm judging them solely on the quality of their products which is outstanding. As for the rest... I can only hope they get back to my emails soon (don't even bother calling--no one ever picks up and the vm is always full) read more

IMZZ gots it going on! Everything from parts, paint, and manufacturing.. They seem to be doing everything else in between. I live in San Francisco and I've been doing business with IMZZ for well over a year now. One might wonder why I make the drive from Northern California??.. Its because James has treated me like family from the first day I met him. He goes out of his way to help me out and is always more than fair on pricing. Shoot he even gave me a cool ass shirt to show gratitude for my patronage!! If you're looking for that one stop shop IMZZ is your answer. I highly recommend this place to car and motorcycle people alike ~ read more

Imzz Elite - Motorcycle Repair Near Me - Fullerton, California

I want to thank Jimmy and everyone at Imzz Elite for the great job they did on my 03 Harley. Jimmy went up and beyond what I asked for. I highly recommend them to fellow Harley owners. read more

This place is top notch! I had purchased the full rear fender for my dyna. This is the only place on the market that offers this as a package with License plate bracket, integrated tail light, and wiring harness. The fender it self is unbelievable and steel!! Most on the market or a hard plastic! The best part is Jim will color match it spot on. Highly recommended read more

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If you ride a Harley this is your go to place for custom work, maintenance, and parts. I've ordered a few times from their website and always had a solid experience. Just ordered a kickstand drop bracket this morning through Richard and he had in the mail and on the way to me within an hour of ordering. Solid group over at IMZZ appreciate the dedication! Hit up that site they've got literally everything that can be bolted to a Harley read more

Ordered a fairing here in October of last year. They took my money and then I was not given an update and unable to contact them by any platform for 4 months. Finally I put in a PayPal dispute and they responded that they would ship the fairing right away. They then shipped me a fairing with an entire gouge of material taken out of the corner and cracking and peeling paint. I had to pay to ship it back to them and then wait another month for a refund. in the end I spent $270 to get jerked around and ripped off by them. Please don't do the same. Worst customer experience I've had in the motorcycle industry. They shouldn't even be in business anymore. read more

Lots of bitchin parts. Helmets and gear and everything in between. Issue is the time you'll need to wait in order to get almost anything you order online. Been waiting almost 4 months for a damn sissy bar. Went to the store and was told a week or so. That was almost 2 months ago. Multiple e-mails not responded to. There's a reason there's no customer service number. I've spent a few G's on stuff from IMZZ but won't spend a damn dime there going fwd. I'm walking away from it at this point. Keep the 300$. Not worth the headache. There's a way to do business and treat people who were loyal customers, shit, customers period, this ain't it. read more

I spent damn near $800 for their full rear fender conversion for my Dyna. That was 2 months ago. Still don't have it. They never emailed me a receipt but fortunately PayPal keeps a record. I emailed them and stayed polite after seeing how they whine about angry customers in their FAQ. Red flag. After sending them my proof of purchase with the order number on it, they started ignoring my emails. Since they can't even update me on my order, I've had to send PayPal after them to resolve the issue. I really wanted to like Imzz Elite. I've bought small items from them when they were getting started. Everyone deserves a chance. Hopefully they send it soon. If not, I'm getting my money back. I wouldn't recommend them after this experience. read more

I get it that we live in inpatient times however this place received my money for a tsport fairing in April and here we are going into Mid june with no shipping estimate , no response to multiple emails sent from me to them, no phone number listed anywhere. read more

Ordered $300 in arp bolts from these people in August of 2021.... Still being processed over a year later... lmao Taking it as a loss by now, so buyer beware... THIEFS!!!! read more

Imzz Elite - Motorcycle Repair Near Me - Fullerton, California

Buyer Beware I'd been debating getting on here to write a review for some time now. I'm not usually one to review things specifically not when I have poor things to say about a business however after close to 9 months of trying to deal with them I'm pretty much over it. For those that don't care to read, this has basically hands down been my worst retail experience of my life. July 20th of 2020 I'd pulled the trigger on ordering a t-sport fairing from Imzz. I'd spoken to them over Instagram and given them a call about the product which they were very helpful about and I was confident I was getting the best fairing for me. I was told I should expect around 30 days and I'd have the fairing shipped out. I could live with that. 30 days eventually went by and I began calling and emailing but was unable to get through and was not receiving any responses to my emails. Finally I was able to get ahold of someone over Instagram and they got all upset that I was being impatient and if I wanted good parts I needed to wait and basically talked crap about their competition which coincidentally they now sell as well. Anyway, I was at this point told they take 90 days and that I needed to be patient. As pissed off as I was I got over it and waited it out because I understand manufacturing is a little more difficult than normal and I am supposed to be getting a pretty quality product. 90 days goes by and at this point I'm basically checking my porch daily because I expect my fairing should be showing up anytime now. As the days continue to pass I eventually start emailing, calling, and messaging via Instagram and now they just ignore me altogether. This has been going on since and I am now at just shy of 9 months since I'd originally ordered my fairing and I still have heard nothing in response as to when I should be receiving. I've emailed them at least a dozen times, I've called daily with no answer, and I've sent messages over Instagram which they just ignore. The worst part is the Instagram messages have read receipts on them so I know when they read them but they still just chose to ignore. From a customer perspective these guys have the absolute worst communication I've received from any company I've dealt with and when they do talk to you they're just gonna feed you a bunch of BS to shut you up. If you're considering spending your money here I'd think long and hard about it because there's a good chance you may never receive what you'd ordered. In hindsight I'd wished I would have bothered to read some reviews before ordering because all of the writing is on the wall. This is clearly an ongoing issue they've had for some time and It seems once they have your money they could care less. Heck even when reading reviews on the better business bureau page you can see the owner just gets on there and tells all his customers they are pathetic for complaining about not receiving what they'd ordered. Anyway, good luck to you if you decide to order from them read more

Let me save you A LOT of trouble..... all the positive reviews this clown has, are his buddies from his MC club. This man has NO character, yet he's the BIGGEST character you will ever do business with. I went against my better judgement by wanting a complete and ready full rear fender.... was a little pricy but needed to get my project done. I didn't even receive any kind of confirmation, when I made the purchase. We were in the middle of being shut down so I have the company some time...... I noticed there was no phone numbers to the shop. (What kind of business doesn't communicate with its customers?) I emailed the address listed and some clown messages me back about the hassles of having to answer the phone.... and goes on to tell me "I'll get it, when I get it." Okay boss not only will I never deal with clown again, ima be telling all the homies to steer clear of this shit shop read more

I decided to order a t sport fairing from these guys back on September 30 2020 in store. Paid cash and was told 45-60 days. After almost 90 days I attempted to contact them for an updated ETA, as I'm sure they're slammed, via email, phone, and Instagram direct message with no luck on reply. I waited a few weeks, figuring it was around Christmas time, to try to contact them again and still no luck. I posted a comment under a recent post on Instagram asking to check email and dm and to please reply, only to find that they had deleted my comment. I decided to take a little trip to the shop and the woman was unable to help me since Jim was unavailable. She said she'd email me later that day as soon as he got in with an updated ETA. Of course, no update... at this point I've sent 2 emails, 2 DMs, and one comment which was deleted, which lead me to worry I was getting ripped off. I checked their Yelp reviews (which I should've done prior to ordering) and knew at this point i made a mistake and something fishy was going on with this shop...They made a post on Instagram on Jan 5 2021 so I figured Id try to comment again to hopefully grab their attention. This time I screen shot my post in case they deleted my comment again, which they did! At that point I knew I had to go down there and either get a fairing or my money back. Upon arrival I was greeted by some cocksucker named Jim. He gave me nothing but attitude when I asked nicely about an update on my order. Told me he had no idea when my fairing was going to be in and that I'm in a long line of back orders. I asked for my money back and his first reply was he doesn't give refunds because my fairing is made to order. When I replied that he should have no problem selling my fairing since he's so backed up on orders, he began cussing at me... I don't mind profanity, I use it all the time. But it was the condescending tone he used that pissed me off.. He went into his office and yelled to the lady to get me my cash and to get me the fuck out of here... fortunately he refunded me, but unfortunately he lost my business and respect. If you want to get dicked around and treated like shit go ahead and shop with these guys. If you want to do business with people who purposely ignore your emails and delete your comments (because they can't look bad on IG) when attempting to collect on a product your prepaid for, then Imzz is the place. They make good product from the looks of it while I was shopping and visiting the shop, but if you want to skip the BS and asshole shopkeep then get your fairing elsewhere! I immediately contacted JD customs once I was refunded and they shipped my fairing out the next day. Attached is my invoice to prove I'm a real customer and screenshots of the deleted comment, and ignored emails and IG messages so you all can see all the bad reviews on this business are real and these people are more shady than an oak tree in the middle of summer! read more

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prob the worst customer service I have every experienced with a retailer. can't answer the phone can't respond to emails. placed a order goin on three weeks ago and no communication what so ever on status of the order or shippment. contacted them to cancel the the order and they can't even manage to do the. folks look other places to buy your parts where you get the customer service you deserve. read more

Was hoping I wouldn't have to write a negative review on this place, but time's up... Here's my side of the story: Purchased FXRT Audio lowers from IMZZ back in May 18.' Drove down from the bay to pick them up. Met Jim Iams and his ego. FX lowers seemed legit, sturdy, strong fiber glass, etc. After getting my existing FXRT fairing and the lowers painted, I jumped into the project around mid-late June 18' only to discover the audio holes were way too large to accommodate a standard 6.5" speaker. Mind you, they state the speaker holes will fit "any manufacturers 6.5″ speakers" on their website. Well, they indeed did not fit my Polk Audio speakers. Wrote a lengthy email to IMZZ describing the issue with pics and requesting they make me some new lowers. Received a follow up call from Jim the next day. He initially pitted his speaker-hole size against my speaker, which was somewhat laughable, stating he has "never heard of Polk Audio..." Keep in mind, both holes were different sizes. One of them cut in a semi-oval shape and both near, or exceeding 6" in diameter. An obvious hack job by whoever cut these holes. I even asked Jim if they use a template when they cut the holes and he diverted from the question. He did offer to reface the lowers with new fiber glass and cut 5" holes, (which every 6.5" speakers requires), then re paint and send back to me. I didn't see how this "re fiber glassing" job would actually pan out, and at this point, I don't think it did. But, I sent the lowers the following week anyway. After arrival to the IMZ shop, they were damaged/dinged during shipping and I was notified via email. IMZZ offered to repaint/repair them for $150 to which I agreed. Followed up with them on the second, third, forth, fifth and sixth week the lowers were at their shop. I was told twice the lowers were in the painting process and would be shipped out by "the end of the week." They never came and never heard anything from them. I followed up the next two weeks with several phone calls-- unanswered, and two emails with no response. Finally, I had to make that claim with my bank... Seems to me my case was tossed aside because I didn't actually want to throw anymore money at them. I only wanted my hack-job parts back..lol Still, no excuse to ghost your customers. They claim to be a legit shop with a strong loyal customer base, which is great, but I became skeptic after reading a few other one star reviews with similar "ghosting" experiences. Seems they've accumulated an equal amount of PO'd customers... and no, this review is not fake. In closing, I'm out around $160 for the paint job I had done on these lowers before discovering the hack job on the holes; $40 in shipping them back; a few hours out my way driving to pick them up on the way back from SD in May 18'; three months (and counting) of delay on this bike project; a sh*t load of email-typing #arthritisfingers; hella minutes on phone with them, there answering machine, and my bank (Thank God for USAA and them backing me every time when/if this bs happens). Anyway, ya'll get the point. One star for IMZZ Elite. You earned it! PS: There is a happy ending! Found a local Bay Area shop that is actually the originator of this audio lower design. I should have done a little more research... read more

Ordered a pair of mirrors and received an order confirmation that said to be on the lookout for tracking information. I never received said email, just an auto-generated email asking how my experience was. I never received the item, and after a few emails and an attempted phone call (left a message), I still am out the money with no word from Imzz Elite and no item. I was shocked to see that so many of the reviews reflect others' similar poor experience with this company. BUYER BEWARE. read more

I placed an order on Friday morning not knowing they were closed on Saturday and Sunday. Throughout the weekend nothing happened with my order, and on Monday I wrote an email to inquire about my order. I received a phone call from a ride employee named Jim and he had the audacity to tell me they aren't Amazon they are a motorcylce shop, then call me a liar when i told him I had another company ship items over the weekend. DO NOT BUY THEIR PRODUCTS! THEY SUCK ALL OF THEIR BOLTS WILL RUST IN 2 WEEKS! read more

I went to this shop because i was told they had LED headlights in stock. I didnt want to order online and not be satified with the quality. Joe, was really cool and helpful. The Owner also knew his stuff. The showroom is badass, they have a great selection of aparrel and parts. I walked in the back and their service area was bad ass, the different types of vehicles and bikes rhey were working was impressive. Prices, knowledge, customer servie were GREAT, i will be returning for more business read more

Imzz Elite - Bedore and after. Custom Dynamics Blinker, Speed Kinks LED - Motorcycle Repair Near Me - Fullerton, California

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I placed an order with IMZZ Elite for an IMZZ Elite Signature Sissy Bar Kit on May 26, 2021 (Order #7773) after being told in an email on May 24, 2021, "Depending on the application, they are usually readily in stock. There may be a delay if we have some at powdercoat but it wouldn't be more than 2 weeks." when I had inquired how long it would take to receive the sissy bar, if ordered. On June 23, 2021, I sent an email asking about the status of my order, to which there was no response. I opened a case with PayPal and sent in evidence of my order and the above referenced emails. I emailed IMZZ Elite on July 13, 2021 asking about the order and the open case with PayPayl. IMZZ responded on July 14, 2021 with the following: "Hello, unfortunately processes are taking longer these days than normal, not just in this industry but commercially, worldwide. We are awaiting our sissy bar hoops to return from powdercoating. We only have a couple of staff members and not enough to keep our phones occupied. We spend our time building parts and processing orders. We've had emails back and forth quite a few times so I disagree with your statement that you've had no contact with anyone here. Your order is still being processed and it will ship as soon as it is ready." There were no emails back and forth with IMZZ regarding the sissy bar order other than those already mentioned. However, giving them the benefit of the doubt, I let the PayPal case close. There has been no further communication from IMZZ Elite whatsoever even though I requested a refund of my $236.87 in three separate emails to them on September 16 and December 27, 2021 and on January 7, 2022. I opened a case with the Better Business Bureau as well but they were unable to obtain a response from IMZZ Elite. So, I'm out $236.87. Avoid this company. Their customer service is terrible. They're dishonest and misrepresent facts. read more

Dont believe the fake reviews. This place is legit. They know their stuff and got everything you need for your bike! They even helped me ship some stuff back to Sweden cheaper than any of their competitors. Couldnt be more satisfied! read more

won't pick up the phone or my email. Talked to them once and said my ordered would be dropped off to be shipped out. been close to a week since being told that. Still no call or email back evening after the 48hr saying we will get back to you. 0/10 recommend read more