They would much rather see you leave than let you eventually refinance later for a better rate. They don't want to be bothered. Also, the ridiculous fees. read more

For the first 35 payments towards my auto loan i-bank charged a $15.00 "convenience fee" in order to make payments using their online portal. My guess as a way to force you to open a bank account with them or mail a payment in (who in their right mind does that still we're in the damn digital age people). September 2022 the fee is no longer charged (great call on whoever made that decision). Today my intention was to pay off the rest of my loan but I wanted to see if i-bank would be willing to refund/credit a SMALL PORTION of the 35 ($525.00 total) convenience fee's that were charged. I tried chat first, response was "No" followed by a "Have a good day." Okay lets call it in and try to talk to someone, almost an identical response (are these scripts? time to hire a new writer guys...). When I request to speak to a supervisor I'm told 'There is no need, besides they'll be upset." Why in the hell would I care if my question "upsets" a supervisor? I don't give a rats ass about how they feel, when did customer service become about how the supervisor feels lol what? I've been charged because I "chose to use the online portal". Supervisor was not upset (shocker), at least this individual was non-argumentative with me about my issue. Same end result though, not a single fee will be returned. Never again will I do business with i-bank that was clearly a mistake. Glad my loan will now be paid off and I never have to deal with this company ever again. Shameful customer service, well deserving of the 1.4 score with the vast majority scoring a whopping 1 star (insert line about how I'd do 0 stars if I could). Do your research, get loans from a place that will actually work with you and not against you. Congratulations on robbing me of $525.00 just to pay your company what I owe. Slow clap... STAY FAR AWAY FROM THIS ESTABLISHMENT!!! read more

Independent bank call me yesterday letting me know that there was fraud going on in my account. The independent bank representative in the fraud department Ms. Bernie was so helpful and she kelp my blood pressure down. She was so sweet, informative and helpful. She is a great asset to the company. read more

Terrible place for a loan of any type. I financed a motorcycle through Independent Bank of TN because they had the best interest rate out of all the loan options. Unbeknownst to me at the time, they are able to provide low interest rates because they make up their money in all of their "convenience fees". I guess getting my hard earned money each month is such an "inconvenience," they feel the need to charge a minimum of $10-$15 (depending on your method of payment) each payment. This place is a joke and I'm glad to be done with them. They will never see a penny of my money again. read more

Independent Bank was used for an auto loan. I have had this loan for five years and have remained in good standing and even paid a little extra on the loan every month. We had some personal things going on the past month and completely forgot to set up the monthly payment. We missed the grace period by only one day and this was immediately reported to my credit AND we were charged $140 late fee on a late $335 payment. We called thinking surely our good history would allow for a little one time grace regarding the matter but they were not interested in budging on the matter at all. I don't have this issue frequently so I'm not sure how others would handle but this is horrible customer service in my opinion and we will never do business with them again. read more

Independent Bank is a refreshing change from the impersonal, big name banks. At Independent I am always greeted with a smile by a helpful employee. I have lived in small towns and had accounts at local banks, and this is the same feeling. It's nice to do business where folks know your name. The electronic banking system is slick. Interest and CD rates are competitive, but even if they weren't I would still bank here because of the way I am treated. Independent Bank understands Customer Service!! BTW, if you are shopping for a bank, or if you want to see great customer service in action, go to the Independent Branch at 3295 Poplar, Ave. and see Evelyn Brooks, Assistant Manager. read more

Independent Bank - Banks & Credit Unions Near Me - Memphis, Tennessee

Their online banking is confusing and difficult to use. I would strongly recommend someone for using it. It is designed for you to fail, which then they can charge late fees. read more

Poor rates , if you compare to other rates you'll see their at the bottom. Small banks are favored because of the customer service and personalizing which this bank lacks read more

My auto loan is financed through independent bank. Their online system is difficult to navigate, you can't set up an online account to review previous payments, and you can only set up automatic withdrawals by mailing in a form with a $10 fee! It's 2023! The customer service reps are rude & don't help at all. Gives real fraud vibes. Will move my loan ASAP. read more

Bank is extremely difficult to navigate. If you do not live directly in Memphis the Auto Draft to pay a bill is terrible to set up. I would pay a higher rate at a different bank to not deal with these issues. I will be changing banks and not using ever again. read more

I recently bought a new motorcycle and the financing was put through Independent Bank. I mailed the first payment for February using the coupon from the book that was mailed to me. Then I decided to set up the account in Bill Pay through my credit union. I've used Bill Pay for years to pay all my bills and never had a problem. So I pay the March payment the middle of the month - about two weeks early - using Bill Pay. And I pay the April payment - again two weeks early - using Bill Pay. Then I start receiving letters and calls telling me I haven't made the payments!!! I check my accounts on line and the payments have come out of my account and have been "delivered " to I bank. I call Bill Pay support and they confirm the payments were paid. They even sent me letters to confirm them. I then fax the two letters, the Trace numbers for both payments and copies of the payments being taken out of my account to I Bank. This did NO good at all. I continue to get calls about this matter and now they are charging me late fees and these two late payments will be hitting my credit status which was previously over 750!! My last call from the lady (Karen) in collections was on a Friday and she asked ME to call Independent Bank in Texas and do more research. On Monday morning I make the call to Texas. This person looks in her system and "no" their bank doesn't have the payments but she can see that the payments were made to Independent Bank in Memphis, TN. I make two more calls tracking these payments through the Bill Pay systems and find out the payments are and have been somewhere in the Independent Bank system all this time!!!! But Independent Bank won't accept this and they continue to call & email me!!! I find it very aggravating that 3 unrelated banks can look into their systems using the Trace Numbers for the payments I made in March and April and confirm the payments (over $550 total) were delivered properly. And yet the Independent bank where the money was sent can't find them!!!! I would never do business with this bank again!!! read more

Independent Bank Memphis TN is the worst Bank I have ever dealt with. They hold your payment until it is late to collect a late fee. Charge you a $15.00 convenience fee to pay online and on the phone. Customers Service is a joke. Fraud at the highest level. read more

I have been banking with independent bank since 2017. When opening my account, I signed up for over draft protection so that I could not overdraft AT ALL. Despite this, my account frequently overdrafts, and i was charged $35 for every overdraft and $6 A DAY until my account went back into the positives. After calling every time it over drafted, I usually had the issue resolved with the promise it wouldnt happen again (and would still end up paying them hundreds to get my account positive again) and it continued to happen. I've finally had enough, and decided to close my account only to find I was over drafted AGAIN and owe them $100?! What good is over draft protection if it doesn't even stop you from over drafting? This is by far the worst bank I've ever had the displeasure of using, and I wouldnt reccomend to my worst enemy! Don't bank here, it's not worth the hassle. read more

When it comes to banking, you have an awful lot of choices in this city. I banked for a long time at one of the big name institutions, but changed to Independant about three years ago. I am so glad I made the switch. It's a small bank, and as a result, you are treated like your business actually matters. The tellers are all so friendly, and I never have to wait more than a couple of minutes in line. I typically run through the drive-in window at either the Perkins location or the Midtown location on Poplar. There's almost never a wait at either of them. The online banking site is first rate as well, and extremely user-friendly and easy to navigate. read more

I purchased a car a couple of months ago and the dealership financed the car through Independent Bank. I'm in the DFW area, so I assumed that it was the Independent banks that we have here. The bank I ended up financing through is in TN. My first payment, I payed 2 payments, plus about 60% of the 3rd payment. When I logged in today, I was charged a late payment fee, which baffled me because I'm ahead on this loan. They didn't reverse the fee and instructed me to call another number. If this wasn't bad enough, they charge a $15 fee to may online. Who does that? I would HIGHLY suggest looking for another bank rather than using Independent Bank in TN. I've started the process of refinancing this loan. read more

Only giving 1 star because I cannot give negative stars. The Competitive rates are truly deceptive as they make up for it with all of their "convenience" fees. The customer service is hands down the worst I have ever dealt with in financing an auto loan. Paying off a loan early was a process that kept me on the phone ALL day long receiving a different payoff amount from every single person I talked to. I left 5 voice mail messages and 2 emails for managers to contact me, as they are conveniently never available. Not one call or email back. Stay away. Take your business somewhere else. read more

I had trouble with this bank. They held a check on me without telling me, their ATMs still required the use of an envelope, but not all the ATMs provided the envelopes. The couple I tried going to, you could only get the envelopes at walk up ATMs. So I had to try keeping them on hand to use the drive thru ATM. I don't remember the exact time, but their cut off time for deposits to be processed that day was very early; before end of day bank hours, I think it might have been 2pm. And their online banking system wasn't great. read more

never finance anything i mean anything from this place!!!!!!! they never answer the phone and will hang up on you and it takes pulling teeth to even pay your car loan. read more

Terrible! I have never been so happy to be able to pay off my car and not have to deal with this joke of a bank anymore! The next time I will go with the bank with a higher interest rate just so I don't have to deal with Independent bank, their customer service is horrible! They have a hidden fees like $15 for a phone payment that's ridiculous! This is day nine after paying my car off and I still do not have my title! I paid it off by phone the money came out automatically out of my account and they still have not sent me my title!! read more

Beware of high cost of doing electronic payments through this bank. $15.00 per transaction is exorbitant. My auto dealer set this up for my loan so I wasn't asked about using this bank. Apparently they have the best kickback rate to my dealer for financing. read more

This is one of the worst banks I've had to deal with They have my money They acknowledge they have my money but want me to prove I have insurance which they have the letter sent to them from my agent and myself but yet still charging me over $700 additional and now have reported me to the credit bureau and are saying they will repossess my bike is I don't pay them I would warn all others to not do business with these crooks I'm having my loan bought out by another bank and my lawyer is filling against them for falsely reporting on my credit and with their governing agency I'm sure this has happened before b the way they all handled me when I asked questions they couldn't answer read more

If you make a loan payment close to the end of your grace period they don't process the payment for a couple of days in order to charge you a late fee. No other company or bank I have dealt with does this. If everyone else can process your payments immediately, why don't they? This practice should be illegal. Also, the $15 payment processing fee is ridiculous. I'll never use them again. read more

I agree with Jeremy W and Tom B, these guys SUCK!! 1 dollar convenience fee??? Customer service treats you like a peasant as well, I'm looking for someone else to buy out this loan. I can't do this for the next several years. Oh yeah, their website sucks too! read more

From a car loan standpoint - NEVER AGAIN and here's why: This company has practices that ought to be illegal if they're actually already not. They charge you up to a $15 fee for paying your loan on it's due date (online). They always charge you a minimum of $1.00 to pay online and work up to $15 to pay on your due date from there. They try and act like this is normal. It's not. It actually costs them less to take a payment online than to process a check, but they like to gouge people for every little fee they can so they stick you with this "online payment fee" just for the privilege of accepting your payment. That's bad business practice and left a very bad taste in my mouth. When you call them to complain about this - the answer was snide, curt and rather blunt. Well - now that I'm an Ex-Customer - you might be able to stick it to the rest of your customers - but know that I'll never do business with you again. You don't deserve my business. read more

I agree that Independent bank has great customer service and you never, ever have to wait in long lines. But I must warn you that they have many hidden fees in their contracts. I went to pay my car off and I was told if I paid it off early, it would cost an additional $250.00. READ THE FINE PRINT IN YOUR CONTRACTS BEFORE YOU SIGN............................NEVER AGAIN WILL I BANK WITH THEM..... Also they added 299.00 to my car loan for not receiving my car insurance information from State Farm in a timely manner. Car insurance has to be verified every 3 months. This could cost you dearly..... read more

I got a note from them and in the SMALL print it said they are going to introduce monthly fees of $12.95 if you don't keep a minimum of $1500 in your checking account. Sad because their free checking account was very good. I am not sure but I think it starts on 1 January. read more

Similar to another post, I would consider every other option in terms of using this bank for auto loans. The fees are rediciculous. Case in point, I had to pay a $15.00 "convenience" fee to make a $6.00 payment. There is nothing "personal" when it comes to service. This bank is difficult to reach and I've personally been on hold for 45 minutes trying to reach someone in customer service. Why do business with a bank like this when one can easily use another bank that accepts free payments through an app? read more

I bought my Elantra from Jenkins Hyundai dealership, in Leesburg Florida, in November 2014 with my first payment due on December 29. When I hadn't received my bill, which is the only way to get the account number, I called the dealership. Every number they provided brought me to the same automated, prerecorded message with no option for a vehicle loan department. When I spoke to both their credit card and checking account department I was told they do not provide vehicle loans. After several days of back and forth with Jenkins Hyundai, including Christmas Eve, no other contact numbers could be found. While waiting for ANY correspondence for the bank I owe $20k to, I finally received a letter requesting my insurance information on Jan 5th. When I contacted their customer service department, which apparently closed early for the holidays, I explained the issue expecting a quick fix, as it is a federal law that a bank sends at least the first bill through mail. Not only did the "customer service rep" not wave the late fee, she very rudely with a sprinkle of glee explained (used loosely) that their will also be a $35 convenience fee to process said payment . When it became apparent that I had to talk to a supervisor in order to speak to a competent individual I was sent to a voice mail. Furious as I was I called back and received the same service, this time from a CSR named Pam. Same request for supervisor, same outcome. On my third call the same Pam answers the phone (lucky me). When questioned about the previous incident I was instructed that I had to leave a message and the "supervisor" will call me back (laugh). It took three phone calls just to figure out their escalation process, which I had to ask about just to get an understanding of the issue. I left my message and as of Jan 15 not received a call back. I sent my payment through my personal banks bill pay service yet Independent bank has yet to cash the check. I spoke to Lisa today(also extremely rude) and she told me she was able to waive the fee, and to call back tomorrow if the payment hasn't posted. Fingers crossed that the issue is resolved but I'm not holding my breath. FYI - I've worked for debt collection companies that have more tact and professionalism. If you want to be treated like more than the next voice on a phone interrupting someone's reading, go elsewhere. I know I will in 6 months!!! read more

I started calling this bank at 9am this morning, i was on hold for an hour, with still NO response. I finally left a message in hopes of a return call................however it is now 3:11p and i Still have NOT heard from anyone. Im not very happy!!!! What happened to customer service?? If they are That busy they need to hire some more people. I now am on hold again in hopes of reaching someone.......HA!!!! read more

This bank combines bad internet payment systems with lots of marketing fluff, and they hide fees at every turn. They are set up to take your money without you knowing it. This is a shady operation in every way. This is the kind of bank that gives a bad name to the industry. read more

Bank from hell! Thought it was same bank as in Texas but sadly found out it was a band of shady liars and misfits. I was tired of it taking a week to get the payments so they could charge late fees when it should only take three days max by mail. I started paying by Western Union and then six months after a payment they said if been behind that payment and all other payments are a month behind. I argued to no avail against their rude disrespect that there may be a possible error on their part and it is now my job to prove months later I paid them. Of course they never contacted me or called me but they where piling on the fees and interest without my knowledge. One month ago I had to call because they charged a late fee on a payment page by Western Union three days before the due date and customer service waved the fee and never once said or spoke of any past due payment for the first of the year. They should be arrested for Bank fraud! read more

I am in Florida , my car is financed thru Independent Bank. As soon as I got my insurance policy I sent IB a copy. That was March 20th or 21. I got a letter requesting same info. I sent it again-the original policy-not a copy. Today I received a demand letter for the same info. Threats of a $299 loan orig fee. I got the phone # for IB called them. Oh yes there it is I will enter it right away. These are the people taking care of you and me. No thanks. read more

Independent Bank and its division/subsidiary/affiliate, Independent Dealer Services, which offers consumers auto loans at least as far as here in Texas, are both (if they are, indeed, distinct legal entities) textbook examples of pathetic, inexcusable, "don't give a damn about our customers" customer service. I WOULD DISCOURAGE EVERYONE FROM FINANCING ANY AUTO PURCHASE THROUGH INDEPENDENT BANK OR INDEPENDENT DEALER SERVICES. I purchased a vehicle from a Hyundai dealership in Longview, Texas September 26, 2013. The dealership offered several financing options. "Independent Dealer Services" (which, after a SUBSTANTIAL amount of digging I discovered is ostensibly Independent Bank) was one of those financing options. Having a marginally less finance rate, I elected to finance the purchase of the vehicle through "Independent Dealer Services" since I could make more leaving cash in my accounts and financing the car through them. The ONLY thing on the finance paperwork was the name "Independent Dealer Services" and an address in Memphis, Tennessee. No telephone number, no website address, no "loan payments should be sent here" notation. There was also nothing disclosing that "Independent Dealer Services" is, in fact, Independent Banks. The dealership finance manager and the paperwork indicated the due date for the first payment on the loan was November 10, 2013. I think it is exceedingly reasonable for a purchaser who borrowed almost $40,0000 from a bank to anticipate communication of some sort from the lender would be received. October 2013 came and went. Yes, as you probably guessed, no communication of any kind from the lender. No "Thanks for financing your purchase with us" letter, no coupon book, no "Your first payment is coming due, your payment must be sent here" letter, no "Hey buddy, don't screw up and default on this loan or we'll break your legs" letter.....no nothing. Nothing was received from Independent Bank or its alias, Independent Dealer Services. Nothing! So by November 5th, I was getting concerned. I called the dealership and they could not give me any information how to contact "Independent Dealer Services" other than the address on the finance paperwork. So, I tried Google. The Google search takes one a lot of places, but not to "Independent Dealer Services" a.k.a. Independent Bank. Such undetectability brings one of two possible conclusions - 1) either complete blithering idiots run Independent Bank, or 2) such obfuscation and obscurity is quite intentional and by design. I won't belabor this with multiple reasons why, but my choice is the latter. I was finally able through many telephone calls to discern that Independent Dealer Services was merely a front for Independent Bank. The discovery, unfortunately, brought no help in finding to whom, what or where I needed to send my note payment. I was finally able to obtain a loan/note number. Beyond that, the personnel I spoke with were discourteous beyond description. I asked if I was ever to get any kind of coupon book? The response, "We'll see what we can send you". The woman then told me to send a check to an address and put the loan/note number on the check. Today, December 9th, recognizing that a month had transpired since I spoke with the bank and still nothing had been received from them and my loan/note payment was due tomorrow, I spent over an hour (once again) trying to find out if I could, and if so, how to make a payment online. Not an easy task. I found out that a borrower could make a payment......BUT THE BORROWER HAS TO PAY A FEE TO MAKE A LOAN/NOTE PAYMENT TO THE VERY BANK THAT LENT THE FUNDS AND WHO IS RECEIVING THE PAYMENT. Now you tell me, is that crap or what? I called the bank and some jerk vice president confirmed that they charge their customers to make payments online. To those who don't know, paying online completely eliminates the cost of personnel a bank has to pay to handle a physical check, input the data, post the check, confirm the data input and confirm the payment and handle disposition of the physical check.....it is all done electronically. What a load of BS and a major rip off. The jerk vice president and the woman I spoke with were the most discourteous, unfriendly, worthless individuals I have recently had the misfortune to speak with. Bottom line, I would STRONGLY encourage all consumers to steer far away from entering into any borrowing arrangements with the jerks of Independent Bank and its front Independent Dealer Services. They are a train wreck waiting to happen. What jerks!!!!! D. Parish Houston, Texas read more