We resentally had a power supply and spindle drive repaired. All they did was clean the units and sent back. units still did not work. After a hand full of times shipping back and forth. The problem was due to they installed the wrong cooling fans. Now the units work but this was not worth the machine down time. I will not send another unit to them. read more

I had to report them to the police department. Read reviews before doing business with them. Check the Better Business Bureau. Charged $1250 for a controller repair, no work was done. Contacted police to get a partial refund. They scammed me Sent my controller to another company and they fixed it for $211. read more

Company is a joke. Poor communication. Canty fix what they promise. Warranty is worthless. Stay away.

DO NOT DO BUSINESS WITH THIS COMPANY THEY ARE CRIMINALS They do not fix your electronic unit They may not return your electronic unit and they will keep your money. They do not fix anything but they will keep your money. Industrial Electronic Repair 931E S Main St # 204, Kernersville, NC 27284-7439 NC STATES ATTORNEY Has over 40 complaints Same complaint over and over I got my electronic part back from INDUSTRIAL ELECTRONIC REPAIR Kernersville NC They had not worked on it and they kept my money and they wont return my calls The local police know about them. NC STATES ATTORNEY Has over 40 complaints, See Yelp and Google reviews Mr. Marty A. Lineberry, President Ms. Donna Lineberry, Customer Service Specialist CHECK OUT GOOGLE AND YELP REVIEWS BBB COMPLAINTS OVER 30 COMPLAINTS https://www.bbb.org/us/nc/kernersville/profile/electronic-equipment-repair/industrial-electronic-repair-0503-180457759 read more

I sent a john deere insturment panel there that needed an lcd they said it just needed some light bulbs and capacitors the est. was $998.00. Only problem was I put light bulbs in it before i sent it to them and they were no help. the screen was delaminated. They charged me $250.00 to return it to me and it took 2 weeks. I sent it to ag express and it cost $300.00 to completely rebuild and put a new lcd in. I could not find any info on them till they gave me their bank info to send money. They have other buisness names on the internet. Do not trust them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Sent 2 Inverters that cost me $600 each, for a possible repair quote. They quoted back $1500 repair for each (I can buy 2 new ones at that price), after speaking to them and how crazy this charge was, I kindly asked to send them back, expecting it would cost the same as I paid $72 for both with UPS, I have the receipt, and they insisted they needed $200 payment for them to send them back. They are a scam, be aware of this company. It my fault for not reading the reviews here, lesson learned. God Bless and wishing you and your company the best !!!! read more

Sent a John Deere Transmission controller back 4 times, Donna was so sweet and said that since they could not get it right, by golly they were going to refund me. She completely lied, they stole my $1250, I had an attorney send a letter which sweet Donna turned into Cruella DeVille and threaten scorched earth attorney actions if we moved forward in NC court. What a complete SCAM OPERATION! Stay far far away from these MAGGOTS. read more

OOOOOOOHorrible Horrible. scam Artists. We have been waiting since April to get our small engines back. They cashed our 1025.00 check. They keep telling us that it was sent and damaged at UPS. Donna keeps telling me she will call back, but never does. Run as fast as you can from this company. read more

I have an old Sirius system in my home that is tied into my home audio system . It separates to play different selections in different zones of my place simultaneously. The unit is over 20 years old and unfortunately Sirius not longer makes units with those capabilities anymore. After calling several repair shops around the US I was never able to find someone to repair until I called them and spoke to Donna. She was very helpful in finding out the exact model and getting back to me to say that they would fix it. They gave me a very fair deal and returned the device to me as good as new within 2 weeks. Thank you again read more

Item was not repaired they literally ran off with my money they won't answer their phone. I can't even get them to return the broken core they took 1500 dollars for express service and I never heard from then again. Beware read more

This letter is to inform you of the dis Satisfaction with the service that I have received from your company. I am requesting a full refund for the amount of $875.00 for the repair that was promised and never done. Here is a list of why I very displeased with the service that I received. 1. I was told that it was tested and problems were found; but I don't think it was ever tested. 2. On May 1st I was told that the work would start the following Thursday, this never happened. 3. You said that you would check on it and get right back to me but you never did get to me, this happened several times. 4. I was finally told that it was completed at 9:00 the night before and would be shipped the next day but that never happened. It was finally shipped 2 days latter, which I was told that I would receive a tracking number and an e-mail that it was shipped, this never happened either. 5. I was told twice that you were waiting for parts and there are only two major parts in this controller so they should have been or replaced if the waiting for parts was correct. 6. I finally received my controller back only to find that it does not work any different than it did when I sent it to you with the promise to repair with a one year warranty. 7. I do not think it was ever tested to start with and upon checking I find that it was never opened up and no work was done or that any parts were replaced. 8. Most companies will be up front with you as to what is happening but not with you it has been a total chase to one story after another. read more

Buyer beware. These people are absolute crooks! Do not use them. I basically paid the $2,200 to ship them a board and for them to ship it back untouched. I waited a week and a half to get my Cybelec board back from them after they said it would be 2 days. They didn't touch one thing on the board and it came back with the same exact problems as it had when I shipped it to them. They claim they bench tested it but it's not possible. Do yourself a favor and stay far away from these crooks! I've been waiting two weeks for a refund which i'm sure I will never see. Donna keeps coming up with excuses as to why I haven't received a refund. Donna and her husband Marty are running one hell of a scam company. read more

do not deal with these people. they are thiefs. i sent then a cdi box, they checked it over and said they could fix it. i sent them 325 and aboiut 2 weeks later i got my cdi back and they didnt touch it. then they stole my monet by never sending my money back. run away as fast as you can. they better hope i never visit nc again read more

Just like most of the reviews I wish I could give them 0 stars. Industrial Electronic Repair promised my power supply was something that they had experience with and could repair. Great communication until I sent the PS and the money to them. Terrible after that. After badgering them to send my PS back months later it didn't even power up at all. Could not get them to respond and i was forced to replace the power supply, wasting almost $2000 on the non-repair from them. I gave up for months and out of frustration I resent my emails requesting an RMA or refund and suddenly Brittney at Industrial Electronic Repair is quite willing to quickly return my emails- but she only tells me the warranty on the repair is expired and I will have to pay them again to look at it. LOL Don't waste your time. read more

We also got screwed by these thieves. Sent electronics to be fixed. Sent a check for the repairs. Got the items back and they are in the same condition they were when we sent them in,non working. Now Donna if that's her real name won't answer the phone or return our calls. Fortunately we have biker club members in every state and they will be paying a visit to this business soon in an attempt to get the business to make things right. The only way to shut these crooks down is to report them to the Attorney Generals office in North Carolina. If they get enough complaints they will be shut down. read more

After finding IER through Google, I gave them a call to see if they could give me an estimate over the phone for repairing a sauna control panel that an electrician had tested and reported it to be "fried". I was told that I'd need to ship the unit to them in order to get a quote. I shipped the unit out and received a repair quote the day after they received the unit. Besides the repair quote being ridiculously expensive, it was suspicious to be that they were able to test it so quickly, considering they needed to do some research. I decided to follow up with a phone call. After getting the run-around from the salesperson, Donna Lineberry, for over a week, I finally spoke with one of the technicians, Chuck, out of whom I gleaned a confession that they hadn't actually touched the unit yet and the repair quote was for a "refurbishment" of sorts. Upon hearing this, I decided to give one more try to reaching Amerec, the manufacturer of this long-discontinued sauna, and I finally got though to Mike, a technician who was very nice in explaining that the most likely problem was actually a blown fuse in the main unit. After confirming that the fuse was blown, I was 99% sure that the control panel was actually fine, so I contacted IER to have my unit shipped back to me without repair. It took three weeks, about a dozen phone calls to Donna and Brittany, and a BBB complaint to finally get the unit out to me. Upon installing, I was not surprised to find that the control panel was fully operational. As far as I can tell, this company is a bunch of crooks with a solid F rating on BBB: http://www.bbb.org/northwestern-north-carolina/business-reviews/electronic-equipment-and-suppliers-service-and-repair/industrial-electronic-repair-in-rural-hall-nc-180457759/ I suggest that you stay away from them at all costs. read more

I sent them a Motor Control board for a Lifefitness treadmill and my check was cashed in October 2014, It is now January 26th and I still haven't received the part. I was told on 1-2-15 that it would ship that day by Donna, On 1-9-15 I was told it would ship that day By Andrew in Shipping. On 1-20 I was actually given a tracking number by Donna that turned out, was no good. I received my repaired board 1-26-15. I will not use them in the future. read more

I would steer clear of this company at all costs. Not only was our board not repaired, after several days past the time we were told we would have the part returned, the board came back with more errors that when it left, it is now useless. It's obvious now that these guys are crooks, every call goes unanswered... except the few times we called from a blocked number. Now it seems they've figured that out and won't answer our calls at all. They know they're dishonest thieves. Our company is out several thousands of dollars because of these guys... BEWARE! read more

After finding IER through Google, I gave them some business asking them to repair a industrial CPU386 board for a wire burning machine. After 6 month I still do not have the board repair. They have charged my credit card, and are still holding my board and will not return it to me. Customer service is terable, as they will not take my calls unless, I *67 the number as they don't want to solve the problem. read more

Heed the warning of others this place is a big scam. Sent a instrument cluster to them and it has come back both times in worse shape than it originally left. It has taken months and dozens of phone calls to even get my part back. Every time I call Donna makes a bunch of promises and they are just bold faced lies. I can not believe this place can stay in business. I wish I had looked them up before I sent them my part. That was my mistake do not make the same one! It would be less stressful to just smash your old part with a hammer than to deal with these crooks! read more

Our company used IER service to repair a controller and was quoted the repair cost and we decided to try them as a repair vendor. What a major mistake that turned out to be. Unit was sent back to our customer as repaired to find out it was not repaired at all. Then we return the same unit back for a warranty evaulation for repair and took a 6 weeks in try to get the unit back. Call every other day to check on the status of this unit became a full time job in it self.Donna Lineberry at this company promised everthing to us and delivered nothing. Please think twice before using this company for anything,We gave them enough chances to redeem their selves and that did not work either. Very sad to know there are business out there like this but i guess it makes you appreciate the good ones when you find them. read more

Our company used IER service to repair a controller and was quoted the repair cost and we decided to try them as a repair vendor. What a major mistake that turned out to be. Unit was sent back to our customer as repaired to find out it was not repaired at all. Then we return the same unit back for a warranty evaulation for repair and took a 6 weeks in try to get the unit back. Call every other day to check on the status of this unit became a full time job in it self.Donna Lineberry at this company promised everthing to us and delivered nothing. Please think twice before using this company for anything,We gave them enough chances to redeem their selves and that did not work either. Very sad to know there are business out there like this but i guess it makes you appreciate the good ones when you find them. I am the saleman that sold this service and I spoke with Donna beofre this even took place she was very nice and very encouraging on the first phone call so I thought good deal. Then it went donw hill from there now I a tagged with (the vendor of my choice) This company is one of the worst if not the very worst ever I have delt with DO NOT do buisenss with them!!! read more

I'm medium size spa and pool company in Florida we sell Spas, Pools, Sauna's etc.. So about 3 months ago we took in a used sauna in trade with a bad power supply, so we search out company we thought could properly repair the unit.. Therefore after talking with Donna at Industrial Electrical Repair, we sent the unit to them via UPS. The power supply arrived at their location approximately a week later, unfortunately my Manager had to call them and confirm with Donna that the unit arrived. Donna at Industrial Electrical Repair told us we now need to send a check to them for the repairs and shipping before they'll even start to work on the unit, first red flag nonetheless I sent them a check, which they cashed immediately. One or two weeks passed and we called them again to see how things were coming along, and Donna said they were ready to ship the unit back to us. We received the unit a few days later and then reinstalled the power supply into the Sauna with no success, it was still was showing the same default code as previous. I then tried to call Industrial Electrical repair back with no success, so I called our newly acquired Sauna company in California and spoke with one of the technicians to ask his opinion and he said to go head and send the power supply to them and they'd check it out. So we did and they ran several tests on the power supply and determined it was not repaired. So in turned we call Donna again and asked for a refund and she was less then forth coming and really didn't have much of a solution, but asked me to send her a email explaining what I was requesting , so I did. Once again we never received a response and once again we contact Donna asking the status and she said to mail the power supply back to them and they'd look into it, so we did. Now couple weeks has pasted after they've received the unit with no phone call or email from Industrial Electrical Repair and so I called today and Donna forwarded me to a alleged Technician named Joshua and he went on to explain to me that the power supply was working properly and that there will be no refund and asked where he needs to send it, at my expense. I told him to keep it and that I'm requesting a refund of $275, which he said wouldn't be possible.. The Moral to this story is before using the services of a outside company, please read their reviews, if I would have, I wouldn't have done business with them.. Owner/President read more

Over the course of a several years I've sent in two German built power supplies to Industrial Electronics Repair. The first came back in working condition. The second one came back and smoked. Upon closer inspection I can't tell what work had been done. No visible solder work - all looks like the original factory work. Expensive, cash only, and slow. I will never use them again. read more

I rate this company 0, a big goose egg. BE AWARE!!!. All of the reviews you read are correct. This company will not return any of your calls and have taking money via check and not repairing our drive. Will not communicate or return any calls STAY AWAY. read more

I sent them a moson-tison vavle,They told me the repair cost would be 1500.00 and it would take 4 days to repair. It has now been 3 months and I still have not received my vavle back and get one story after another from them. Whatever your business is do not come within ten football fields of this company,they are obviously crooks and should be sued as well as shut down by the goverment fraud division. read more

After searching for weeks where to get my drive repaired I found Industrial Electronic Repair. Pat was a great help in getting me off to the right start on how to get it repaired. The customer service was great they kept me informed and repaired it in a timely manner. I will recommend you take a look at this company if you have any repairs read more

I sent this company an engine control board off of a Kohler generator mid-July of 2015. They of course wanted payment upfront in the form of a check. I obliged. When weeks went by and we hadn't heard from them nor received our part back my co-worker began trying to reach them by phone. Sometimes they'd answer. Many other times it would just ring and go to voicemail, almost like they were screening their calls. When he did finally talk to them, Donna in specific, he got the run-a-round. One day the part was ready to ship, the next they were just finishing it up. This went on for weeks. Then I started calling about every day for a week or more. I left a very stern voicemail for Donna and decided I was done talking to her because at that point I didn't believe a word she said. To my surprise the part showed up a few days later, 2 whole months from the day we sent it out. It was installed and then determined that the control board was NOT in working condition. I called the company back to ask them to refund my $775 and was told no. They said I could send it back to them for warranty work but after all the hassle we'd already been through that was not about to happen. Donna's final comment to me was that I could go ahead and contact my lawyer. You and I both know that hiring a lawyer out of state, or anywhere for that matter, over $775 is not cost effective. Stay away from this company. If you don't believe me check out the 29 Better Business Bureau complaints filed against them. Ashley Abraham Abraham Generator Sales Co. Cooperstown, ND read more

I wish I had this information to read almost 1 year ago. I sent them a PLC controller to repair. I spoke to Donna Lineberry and issued them a purchase order in April of 2011. I called them to follow up and spoke to several other people all along. Since it's coming up on 1 year that the part has been in their shop thought I would call to see if they are now employing it. I am still hopeful it was repaired and some wierd force of gavity accured making it so heavy nobody wanted to lift it up and mail it out. Even if it smells so bad everybody has been walking around it and avoiding contact with it I could utilize it. I will repost and let you know how this issue is resolved. read more

I cannot rate this company on their quality of repair because I did not get that far (thank goodness). Just the facts: We contacted this company and gave a detailed description of an electronic hydraulic control and the problem that we were experiencing with it. We were given a phone quote of $175.00 for the work. We spent $30.00+ to send them the control including insurance. About a week later received an e-mail containing and authorization form for my signature indicating that it would cost $250.00 plus $25.00 shipping and handling to evaluate the control. I phoned to clarify what the $250.00 was for and to ask why it was 43% higher then the phone quote (I would not have sent them the control if knew it would cost that much or knew that the phone quote was only a guess as they now claimed). Donna told me that they have repaired those controls in the past and that they can cost from $175.00 up to $400.00 She added that the $250.00 was in-fact for the repair and not just evaluation (despite what the authorization indicated). Donna also told me that once she received the form that it would take one or two days to repair and that she would phone me to tell me where to send the check. I told her that I wanted to pay with a card (for my protection) she told me that they only accept checks not visa or master-card despite the fact that their website indicates otherwise. Because they already had the switch I reluctantly signed the authorization form and returned it as an e-mail attachment on Tuesday. I waited until the end of the week to hear from them and did not. I sent them an e-mail on Friday and by Tuesday of the next week they had not called or replied to my e-mail so I phoned them. I spoke to Donna again, she did not seem to know who I was or what the switch was that I sent them and she spoke as though she had to research this to find out what was going on, (strangely she seemed to know my e-mail address though) she also said that she had no record of receiving my authorization form so I would have to send it again. She then promised that she would check with the technician about this and phone back that day. Donna did not phone back so I phoned her the next day and only was able to connect to their answering machine. I left several messages that day and the next and sent them e-mails, in one of the phone messages I told them that I wanted my switch back and that I would drive up there and "bang on their door to get it". Having received no response I tried again to phone the following day and got their answering machine again, upon disconnecting I immediately phoned from a different area code cell phone and laughed when Donna answered immediately. When I told her who I was she seemed flustered and said defensively, "I just walked in". She then added that she got my messages and that if I came up there I would be met by the police since I had threatened to "bang down their door". (I never threatened any such thing) I told her that I just wanted my switch back, she told me that she could do that and that I would have to first send them a check for $25.00 to cover the return shipping and handling. I objected to this because I felt it very possible that they would cash my check and I would never receive my irreplaceable control. I told her that under the circumstances I should not have to pay anything to get my control back but if I did I wanted to pay with a credit card or Paypal for the return shipping because I wanted some protection. They would not do either despite the fact that they display all of the major credit card logos on their website. Because they were still in the drivers seat being in possession of my switch and being over 700 miles away I agreed to pay the delivery driver by check on receipt of my control. Donna told me that I would have to make it a certified check causing me to have to make a 12 mile trip to my bank to obtain that check. The opinion: I don't know what their game is but I'm sorry I ever crossed paths with these people and I would not recommend them to anyone. I would not trust these people to walk my dog. read more

I found this company in an internet search, I called them and asked them if they fixed circuit boards for pellet stoves, They said yes just send the board and they would give me an estimate and fixed the board as soon I made a payment. within 1 week they told me how much it would cost, they got my credit card info and took the money. I called them weekly for 2 months every time I talked to the receptionist (Donna) she would say 'we will be mailing it out tomorrow' finally when it did come in, it was not fixed, I called them & emailed them, now I'm not getting any response from them.... I want my money back! I would not recommend them. stay far away from this company. read more