I recently booked in my dog for a few days boarding at aeolian house kennels online, paying up…read morefront for her stay. The website stipulated I'd need the dog vaccinated before she boarded which was fine as she is fully up to date with her jabs. Or so we thought. Turns out kennel cough is not included in standard jabs and wasn't done with the other ones last year. On arrival I was greeted by a large man with an angry look on his face. "Hello" I said, "have you got your cert" was the curt reply. When I said I didn't have it, one of the children behind the counter called the vet who confirmed my dog wasn't vaccinated against kennel cough, so I was told I couldn't board. Fine I said, how could I go about a refund for the up front fees I'd paid? The atmosphere then turned frosty and I was told I wouldn't be getting a refund. I left rather shocked and went back, thinking I could reason with them, surely I could have a refund for the two days the kennel could still be let? No, nothing would be refunded, and that's when the threatening behaviour started. He began to raise his voice, interrupting the lady who was trying to justify why keeping our money was somehow ok. It got to the point where I felt I would get nowhere with such a stubborn and arrogant man, and even though I'd made a genuine mistake and was fully prepared to pay for that days boarding I was unhappy about losing my full costs, and decided to leave before our discussion got any more heated as I felt quite intimidated. Anyway, it is lesson learned, I gave the place a go even after many of our friends had commented on the owners nasty demeanour and poor state of the dogs after they had boarded there in the past, but will look elsewhere for our dog boarding and training needs now. I know one person probably won't make a difference to his business but I decided to write this review in the hope that the next person will not make the same mistake and be left out of pocket due to the bloody mindedness of the wooden headed owner of the kennels

From the owner: Welcome To Aeolian House Boarding Kennels & Catteryread more