I kind of hate to write this review but I do believe I should share my experience to spare others. I was looking into updating my website (www.inkubus.com) I was hoping to find someone local and did talk to a couple of people here in NH but also got some online quotes. I was given a wide range of quotes that went from $5,000.00 to "starting at" $120,000.00. Two local people I had spoken to both came at about 10K but I was not satisfied with their proposal. Enter Inhaus Media (locals!) Bill Smith met with me and seemed to listen to what I needed, took lots of notes, asked the right questions. When I got their proposal they had come in at $47,280. Yes, I was a bit shocked, to say the least, but they basically promised me the sun and the moon and I looked at all the features offered and took the bait and went with them. Bill said we would use a platform called Magento. He explained this was state of the art. The best out there. All the big boys were using it. I said Amen. I have now worked with Inhaus (yesterday being the last email exchanged with them) for a year and a half. In that time not *once* was anything done in the time frame that they said it would be done. Excuses were plentiful. When the site was finally up it did *look* like what I envisioned. It had the right feel. Looking a bit more into it I noticed that it did not work necessarily great. One of the problems was, for example, that there was no "previous" or "next" buttons for the items so that it was hard to navigate in that way. I brought this up to Bill who explained that this was a module that had to be bought separately. So yes, I had to pay more money to have these buttons on my site. In their proposal they said search engine optimization would be considered and implemented throughout the site and part of it would be through the use of keywords and the writing of content. That was *never* done. However, I did have to watch as my website ranking which was previously pretty decent was now plummeting. When I brought this up I was told I had to buy a SEO module. I did and months later I'm still waiting to see results. Then there was all the other things... Pictures that I had on my previous site that somehow failed to make it to the new one. The wrong pictures on the wrong items, items placed under the wrong brands, items completely missing, etc. All this I had to personally fix. Then the nightmare of the payments occurred... Bill had told me I needed to get PayPal Pro (I was just using a regular version of PayPal) which, of course, would cost more money. So I went and upgraded but for probably the first year he did nothing with it so that I was paying 30 bucks a month for the pleasure of just having this account. I should've counted my blessings because when he finally implemented it first it started with getting emails from PayPal saying I had a sale but then it not showing on my Magento dashboard so that I did not know what size the customer wanted. Of course, it was also not being removed from the inventory. When Bill went to fix it I started getting double payments from customers. This took months to resolve. Eventually, Bill explained to me that the problem is that Magento sucks. This news was delivered as if I was such a crazy fool for wanting to use Magento. Never mind that this was the only platform that was suggested and that I am NOT the webmaster. His proposal: to change platforms or to update Magento. Either way, he was done with me bothering him so much about my forty seven thousand dollar site never having worked or never having done half of they said it would do and after this change they would start charging me $90.00 and hour. I opted for the update and I am now dealing with fixing mistakes (same as last time) they have made. Were I someone else I would probably be suing for breach of contract. Lord knows I have a case. But I don't have the time or the stomach for it. The one good thing I can say about Inhaus is that they did always respond to my emails in a very timely fashion and that the design of the site does look like what I wanted it to look. But that does not make up for the loss of business I've experience due to their incompetence, nor for the site not working properly, nor for what I'm going to have to pay someone else to fix it. I know this is a long review and it does not even cover half of my experience. If anyone needs more specific info about what I was promised but not received (for 47k!) please message me and I'll be happy to explain. read more

Somero Enterprises has been working with InHaus Media for over 5 years. Initially, we were looking for a firm to redesign our website and bring it into the modern age technologically and with the design. We interviewed 3 firms and were fortunate that we found InHaus who were located in the next town from us. We didn't choose the least expensive option in a new firm; instead we opted for a firm that we thought "got us" and could deliver what they promised. We were not disappointed. We have never been disappointed in the relationship. It would be impossible to be...they continually over deliver! There are many companies that can produce a nice looking website that works. What many companies cannot do that InHaus has done for us over the years is consult with us on what our business needs in terms of its internet technology and presence. InHaus takes the time to work with us to help us define our marketing needs. They are always up to date on the latest trends and technology and have advised us on what could work for Somero. We are not always in a position to take advantage of things because of budget restrictions but even then, they are willing to work with us so we get the biggest bang for our buck. Bill Smith at InHaus manages our account. At my request he designed a website that I can edit myself. In most cases, editing the site is simple. I do run into problems of my own making from time to time. An email or a call to Bill gets the problem resolved fast. I've come to believe he never sleeps because he responds at all hours of the day or night! Somero is an international company and has the need for our website to work around the world. When it didn't in China (because of that country's policies), we asked InHaus to help us out to develop a China website that would originate in China (which was the only way it could work all the time). Bill researched the problem, found a web hosting company in China, designed the website, found a translator to translate all the material and worked with the web hosting company to get it up and running. We have also used InHaus Media for other things besides our website needs. They have designed electronic newsletters, email blasts and have assisted us in getting professional photography of our equipment. InHaus is the type of company Somero wants to work with. They make my job easier. They do what they say they will do (and more), they do it for the quote agreed upon, and they do it on time! read more

As an employee at InHaus Media for over a year now, I must say that it has been a great experience. Being only 23, and having recently graduated college with a degree in Graphic Communications. I was hopeful to get a good job, that would help guide my future in the right direction. A great, fun environment, with a great range of cliental has really allowed me to grow in my field. Everything from logos, and brochures, to complete web sites and video editing. My year has been filled with exciting projects, and I really feel as though I'm learning a lot and learning to do things the right way. Very thankful for the opportunity and looking forward to the future. read more

Inhaus Media has provided us with excellent service for over 7 years. We couldn't be more pleased with their hardworking and intuitive staff and resulting design work. They have created logos, websites and other print media that always met if not exceeded our expectations. Their work has helped our business tremendously. read more

InHaus Media I have to thank you for the quick turnaround time on all the print materials that you created. I know I only gave you very limited time but you pulled through and got the job done. I appreciate all your help and will make sure if I know of anyone that needs print/media work I will send them your way...Thanks Again Adam read more