Our experience with owner Maitland Fritzley and all of the good people who work at Infinite was ten…read morestar worthy during installation of low voltage, smart box, cable and internet wiring and sound system in our home! A veritable font of knowledge on all things related to structured wiring, low voltage and Audio Visual systems, Maitland was on time and well prepared for every meeting, could answer our questions in as many levels of detail as we wanted and always in language we could understand. Although, truly, Maitland and his team are among those A-V geniuses who operate on a different wave length than we were mortals. :-) Everyone on the Infinite team was delightful to work with. Expert. Reliable. Professional. Were we having this work done again, Infinite is the only business we'd use. No matter what the scope of the project or the size of your budget they are top notch in attention to detail, work outcome and customer support. Maitland's team which includes his wife Katie (who Maitland says is the 'brains of the operation') and Dave and Joe were shining star examples of the principal "quality first" in their work. They were also able to make excellent recommendations on products and provided the same at fair prices, including a large screen, ultra HD television we needed for great room. We had a most disappointing experience with the General Contractor and many of the subs he hired to build this house who had to come back multiple times to fix their errors. Maitland and his team got everything exactly right the first time and precisely on time. In the few occasions when we needed questions answered their response was speedy. Also we very much appreciated that Infinite's proposals and billing records were always line item detailed and easy to understand. This is our fourth custom home build in the last 25 years but our first in Idaho. We have worked with great companies for structured wiring and A-V for the two previous builds and as good as they were, they were not as excellent as is Infinite. We highly recommend Infinite Home Theater. You'll find examples of the scope of the work in their photo gallery on their web page. THIS N THAT: 1) Maitland's LLC is Infinite Media Design so you may see that listing in online references as well. But the business name is Infinite Home Theater. Same company. 2) If you want to see an example of the marvelous Maitland at work to explain technology, see this youtube video. www.facebook.com/BuildIdaho/posts/199693920130580 Or this one. www.youtube.com/watch?v=_ZwKmmMP2Ps 3) If you are brave enough to weigh into the wild and woolly west of whole home automation, Infinite provides that too through Control 4.

Phil came to our home and got our frozen system up and running! He also showed us few things we…read moredidn't know how to do...Thank you!

I have called at least seven times and tried to go to the office in Meridian, but was told by…read moreanother company in the building they only see by appointment only. My mom is 93 and living with me now. I cannot seem to get to anyone who can cancel this service. What a scam. Who do we report them too.

My 83-year-old aunt was using their service for medical alerts. She has moved to assisted living…read moreand no longer needs their services. We have called and left messages. Talked to them twice. BUT she is still getting charged $54.99 a month. Their email address does not work, and web site is gone. Shame on them for taking her money!!!!!

Both Perx security company and Perx pest control are the best in the Treasure Valley! Cody our tech…read morefor the pest spray was awesome to work with and very informative of the process! The company is local and overall have had a positive experience both with my security alarm and pest control. Would recommend either service to people who need a reliable and affordable option!

Kinda disappointed. I was closed as a "model home" that is a good deal I believe. All the devices…read morefree, five year contract sucks but it's better than not having a security system. However I was informed the credit check was a soft check. I asked multiple time to ensure that because of my home purchase. After being reassured multiple times, I come to check my credit score a few weeks after and what do you know a hard inquiry in my credit which almost put me in the hole on the home. Not a honest thing to do. And definitely makes me never want the service in any new home I get again.

We had equipment from Advent preinstalled in our new-build CBH home when we bought it a year and a…read morehalf ago. It's been problematic, but I stuck with it because we had basic service for three years with the purchase of our home. Recently, the doorbell started acting up again and I've reached out by email, phone, facebook, anything I could think of. I'm starting to wonder if they're even in business anymore. If they are, they probably shouldn't be because their customer service is nonexistent.

Very impressed with Chris' work and knowledge. He was diligent in the installation and if there…read morewas a problem he kept us well informed. Great work ethic and customer service.

I previously got a few quotes but wanted one last quote from Sparq Lighting since there were so…read moremany reviews and they were all so good. Thank goodness I decided to get that last quote! Will comes to our house and I can instantly tell he's so knowledgeable, he's down to earth, was patient when I had tons of questions and didn't rush our time. The whole presentation he gave was top notch and it was clear to my husband and I we were going to go with this company. They chose wisely when they hired Will. Then the day of installation Daniel, Davin, and Levi showed up and they were all SO friendly and knew exactly what they were doing. They did such a great job! I can't say enough what an amazing experience it's been going with this company and I'm so excited my husband and I decided to go ahead and spend the money to get these lights, so worth it!

Sparq Lighting is an excellent installer of holiday/security eave lights. First off, Will the…read moresalesman, was very helpful in our decision to get these. He had light samples to show us the possibilities and the app use. Even received discounts from him. They were promptly here on the start day and time. The employees were professional but friendly too. Daniel helped set up the iPhone app on my phone and how to play with the settings. The three installers did an excellent job and post clean up afterwards. Please see pictures of the unit in the garage installation with wire protection and even the hole plugged in the ceiling Sheetrock. Nice! We're very pleased with the installation and holidays will be great and fun. I won't be on a ladder either.

Nicholas, you are the definition of amazing customer service. Your honesty, knowledge, and…read moreattentiveness was so very appreciated today. I called last minute on a late Saturday afternoon and was able to get my Nest thermostat installation AND troubleshooting taken care of in a short amount of time. This company really cares and takes pride in their work. Highly recommend. Update 26Sep2019*** Hi readers, I can confirm my review is not "fake" as the other reviewer has mentioned. Not sure why there are even bad reviews here, my husband and I had two very positive and amazing experiences with Nicholas--so much so that we had him come out to install our tv today. Pricing is reasonable and very fair for the high quality of work. See pic. I stand by my original post and will re-iterate the professionalism, amount of care, and customer service we received. Thank you Nick! We will keep in touch :)

He disappeared. Nicholas was supposed to install two television mounts. He installed one mount and…read moredrilled starter holes in the wall to hide the cord, and then took the second's tv mount home to replace it with another one. He was supposed to call about coming back that night or the next day... but then never texted and didn't respond to texts. We eventually bought another television mount and hired someone else. Would not recommend.

We worked with Kevin on setting up security. He went above and beyond through the whole process…read more He communicates clearly and returns calls fast. Service like this is rare these days. The security system and ongoing updates are exactly what we wanted and working well. We have had one security event and called Kevin-- once again he was right there to offer advice.

Kevin has been our go-to from day one (many years ago) for both our alarm monitoring and cameras. A…read morewell known monitoring company kept upping their prices and when Kevin was at our place pricing our cameras, he mentioned his company does the exact same thing all the big name brands do, just cheaper. We were a little skeptical but let's say, after some accidents where we forgot to disarm in time or those staying at our place messed up the sequence for disarming the system, IRON FIST (IFSS) monitoring got a hold of us, verified and canceled the police, just like the big name monitoring companies. We will always have IFSS for our home, plain and simple. As for the cameras, clean and professional install and when there have been any issues, usually us messing up the app when getting a new phone or wifi-router, Kevin and his crew are very responsive - usually the same day but ALWAYS a phone call no matter what. Thank you Kevin for everything!

After a disappointing experience with Treasure Valley Solutions, I contacted Matt from Audio Video…read moreProfessionals to get an estimate to install and calibrate my home theater system. Matt listed to what I needed and seemed to be very honest and straightforward. We made an appointment for the following week. The day of the appointment he emailed me saying an emergency had come up and he needed to reschedule. Fair enough, so we rescheduled for that Friday. Not only did he no show-no call, when I called to inquire about his whereabouts or needing to reschedule again, he didn't answer, didn't call back to my voice mail inquiry, nor the text message OR the email follow-up. I understand that my job was just an installation and not selling me stuff on top, and as such it might have been small potatoes for his company. If he didn't want my business or was otherwise too busy I'd have understood but it's been a week now with no follow up, no explanation, and no follow up. He basically avoided my calls/messages, ghosting me like a shady millennial on a dating app. The irony of course is their name is A/V PROFESSIONALS and I think it's fair to say that blowing off a scheduled appointment and avoiding/ghosting any kind of follow up, explanation, or apology is anything BUT professional... YMMV but with this kind of treatment/behavior I hope the market corrects them accordingly.

Best service, unbeatable prices, and one happy customer! I just redid the audio video and home…read moreintegration/control in my house with Audio Video Professionals and I could not be happier. From sales to installation, everything went smoothly. The technicians are always available for me whenever I needed anything while Matt was always patient and available for any and all of my questions when it came to questions about the products. Don't waste your time going anywhere else, these people really care about their customers! Thanks Av Pros!