We moved from Petoskey to Fenton two years ago. We'd been so happy with the quality of service from…read moreKing Insurance that we saw no need to look for a new local unknown insurance agency. They are always very helpful, have great knowledge of the insurance business, are always very friendly and are quick to get back to us with any questions or information we need. Jennie and Julie have been providing us with our insurance needs and questions with intelligence AND with good cheer! They've served us for twenty years or more and will continue to meet our insurance needs. We couldn't imagine working with anyone else. HIGHLY RECOMMENDED

Jenny & Julie are always helpful when I call. I've had to take on duties I never had to do since my…read morehusband passed away. They are always so patient with me and my many questions. I highly recommend them.

*Always greeted by a human voice absent of the normal digital greets of the 21 century…read more*Never had to go search for a follow up call.. the staff always are quick to return reply's * in my industry we deal with Ins. Co. Everyday and you've done well to maintain the winning small town personna With big agency performance.. great staff!

First off Marcus is a good trout fisherman! Trixie I…read morereally appreciate your happy prompt service each time I needed service. You have gone beyond normal service to help solve a problem with a "tort" claim against another insurance company. Overall you guys are excellent. I also want to say Marcus is an top sales person who knows what it means to servIce customers. It shows through you Triie he knows how to pick good people and train you folks. You have permission to use all or part of this as you see fit.

We used this insurance company for four years, while not every experience was bad, one theme that…read morepersisted the entire time was they only returned about 30% of the emails when I wrote asking questions about policy. Even though I was told by the agent when buying the policy that email was a good way to communicate. This review is based on an experience, rather minor, that became a major complaint simply because they refused to even take the time to understand the nature of the complaint. I walked in off the street one day asking for advice on how to obtain a title on a four wheeler I bought off Craig's list without a title, didn't know who I bought it from. I was told you needed to purchase a surety bond for 5% of the value and submit this to the Secretary of State. The thought crossed my mind that perhaps the guy didn't give me the title because there could be a lien on it so I asked the agent if there was a way to find out about the lien status of a vehicle prior to purchasing this non-refundable bond. She stated, confidently, "there is no way to find out about the lein status apart from purchasing the bond, submitting it to the SOS and seeing if one turns up." This sounded odd to me, as I knew home liens were public record that can be searched online, but I trusted that since she was giving me advice in a professional capacity that she knew what she was talking about. I bought the bond which cost $100, submitted it to SOS, it was quickly sent back with the following statement. "We cannot release this title to you it has a lien on it, you should always check first before buying one of these bonds as it is public record and costs only $8 to find out." When I approached them with this info and expected an apology for being given misinformation in a professional setting I was instead met with defensiveness and not wanting to own their mistake. I kept getting, " we are an insurance company, not a private detective and can't be expected to keep up with SOS policy." I couldn't agree more, however the time to make that statement was when I asked the question about first finding out about the lien. I would not have been upset that she didn't know that, I was upset that she made up an incorrect answer rather then just saying " I don't know. " Had she said "I don't know, we are an insurance company, not the SOS," I would have asked her to wait on the bond while I researched it. I would have googled it, seen it to be a cheap and easy process, discovered the lien and never would have purchased the bond. When I went to both her direct supervisor and then the owner finally they both kept responding that "they also agreed that getting a surety bond was the best way to go about getting a title." This was never the complaint, the complaint was that they were permitting their staff to make statements about what SOS policy was when, by their own admission afterwards, this is an area they felt they were 'not well informed in and wasn't part of their job.' It was clear since they thought I was upset about the bond being recommended that they were not even bothering to read my emails. When I wrote the owner back stating I would prefer not to take this online but to protect members of my community from the same thing I would unless he gave me his guarantee that he would tell his staff not to give people any advice or guidance about what SOS policies are, just to stick to insurance, he followed the same company email policy I had experienced in the four years I used them which was not to reply at all. In general I strongly advise anyone using this company to first double check everything they say as they will not stand by their own words should they prove to be wrong. I did eventually get the bond refunded by the bond company as an exception. I sure had to fight for it though and felt it should have come from Burley as the bond company was not the one to provide me with false information leading to the purchase.

Craig Simmons is a pleasure to deal with and truly knows the right thing to do for his customers…read more Unfortunately, State Farm is a big company who like all other big insurance companies could care less about policy holders. State Farm needs to take notice of the valuable people like Craig who stake their name being put on the shingle hanging outside the door.

From the owner: Our mission is simple, we're here to help. Our goal is to have good conversations with you before…read moresomething happens, to avoid surprises later. License #: MI-1427667

Bud Jones Insurance an independent broker that will match you to the insurance company that gives…read moreyou the best price. I have been a member there's 4 the past 15 years and have always been impressed with their honesty and integrity. Sally and Hunter are the two primary agents that I've dealt with and both are a pleasure to speak to.