Best agency in town! Super friendly, great customer service, awesome atmosphere! Would recommend to…read moreanybody!

After being a loyal State Farm customer for over a decade, I never imagined I would have to write a…read morereview like this. The way my claim has been handled has been absolutely unacceptable. I have experienced horrible customer service, virtually no communication or collaboration, dozens of phone calls, last-minute adjuster cancellations, and an apparent complete lack of respect for both the customer and the contractors trying to complete the work. I have spent an unreasonable amount of time chasing answers, making calls, leaving messages, and trying to get different people within State Farm to communicate with each other. The local State Farm office has provided zero meaningful assistance in getting this resolved. The most frustrating part? The damage STILL has not been fixed. After more than 10 years of faithfully paying for insurance, when I actually needed State Farm to step up and help, I have been left feeling like I am on my own. Contractors are being left to deal with unnecessary obstacles, adjuster appointments are being canceled at the last minute, communication is inconsistent, and no one seems willing to take ownership of the situation. I could write paragraphs about everything that has gone wrong, but the bottom line is simple: I needed my insurance company to help resolve a claim, and State Farm has repeatedly failed to do so. This isn't about expecting special treatment. It's about expecting the basic level of customer service, communication, professionalism, accountability, and respect that any paying customer should receive. For a company that has had my business for more than a decade, this experience has been incredibly disappointing. I trusted State Farm to be there when I needed them. Instead, I have spent weeks fighting to get someone to simply do their job. Jake from State Farm may be there when you need him -- but apparently nobody is there when you need your claim actually resolved. State Farm, this needs to be addressed. I am not asking for anything unreasonable. I am asking you to communicate, take ownership, work with the contractors, and get the damage fixed.

Kim was friendly and professional. Kim returned my phone calls quickly and called when she said she…read morewould. These qualities seem to be a lost art in many companies today. Thank you Kim.

From the owner: Talerico Insurance Agency offers protection for your Auto, Home, Business and Life. Specialty…read moreCommercial Insurance products including Workers Compensation