Thanks to Jamie L. for taking the time to write that review. It describes my experience with them perfectly. On the second day of the cooling off period we decided to cancel the contract. Cal came over on a Sunday morning, 9 am, and assured us he had our best interest in mind. Against our better Judgement we stayed the course and kept the contract. What a Joke! Every conversation from, there was not a conversation but a argument. You better off going it alone than getting involved with these crooks.BEWARE! read more

When you are in need of some help with your insurance company not giving you what you know should be covered so your home can be repaired; turn to Melanie and Cal for the exceptional help you can get. They have been so patient with us through this whole ordeal. When the Tornado hit Rowlett, TX on December 26 2015, we never expected our Insurance Company to fail us; to lie to us. We turned to InsuranceBusters.net for help just in time; they have been honest and up-front from the beginning. They make you feel educated about everything that is going on; I never once felt belittled or undermined about my situation. They were able to explain a lot that was going on, and they are still helping us out. What I also love about them is that they are kid-friendly folks. I have a young child and not once were they disturbed by that fact. I have and will continue to recommend InsuranceBusters.net to anyone and everyone that will hear us out. I just want to thank you Melanie and Cal for all of your hard work you put into this big mess. We appreciated everything that you have done. No disaster is too small or too big for them to handle. read more

Melanie and Cal seemed like fairly upstanding folks with a noble mission in their role of IPA, but they should probably outsource their customer laison. They seemed like awesome, enthusiastic advocates right up until I was under contract with them and had gone past the three days cooling off period where you can cancel. Then their tone changed, or at least Melanie's did. She is rude, impatient and lacks any ounce of empathy. She sure does write good stories on facebook though. Apparently she lives with privilege and has never been inconvenienced by storm damage to her home. I didn't actually talk to Cal at all until he came out to inspect my house and damage. After that, I (the client) seemed to become an inconvenience, particularly to Melanie. Requested information and clarification was generally not forthcoming. Absolutely NO confirmation that any documents they requested was received, or correct, or even looked at unless I specifically asked. Any responses that I did receive, were short and terse. Deadlines and time frames were given, but if they were not met, no explanation was given for that, either. Cal actually did bother to tell me that he wasn't going to make enough money on my case to recover his expenses, which I suppose explains why they didn't want to be bothered. But if that is the case, then they should not have accepted my case. Seriously. Why even take on a client if you aren't going to give it 100% and then treat the client as an after thought? If they only want to accept cases that are worth a certain $$ amount, then they should stipulate that up front, instead of fronting as defenders of the underdogs. Unfortunately the reality is, hardly anybody wants to do business with rural folks who aren't millionaires, and these ones are just more of those ones. The processing of my claim by insurancebusters actually took longer than the initial claim, which was denied, and only resulted in it being denied again. Cal was correct in his verbal assessment that the insurance company wasn't going to pay and I am going to have to sue them. But I thought it was his job to try to avoid that. I could have (and in hindsight, probably should have) handled the reconsideration myself, but I had a lot of other things going on and on top of that, I hadn't been feeling well. I had hoped that for a fee, I could have some of the burden lifted. Unfortunately, it resulted in more work and more delays. Unfortunate. I felt throughout that I had absolutely not a clue where in the reconsideration process we actually were, and whether or not my claim was progressing, whether my evidence was even considered. After my claim was denied the second time with this firm representing me, they did not even bother to contact me to tell me so. Of course, not even an apology, not a suggestion as to what to do next. Nothing. This is, I suppose, why we are advised to request references. I failed to do due diligence on this firm before I contracted with them. Perhaps it would have been revealed had I done so and followed up on that aspect. read more