I worked directly with a helpful and personable agent with this office- Cooper Belt. His customer…read moreservice was on point and he navigated setting up 3 auto insurance policies, including one for my teenage son needing insurance on a salvage vehicle. Also received a follow up call to cancel my existing insurance, which was great. State Farm was also able to offer me an insurance rate $51/mo cheaper than my existing policy, with all the same coverage. Would definitely recommend!

Definitely 5 Star rating for entire staff. Jim worked hard and is literally saving me darn near…read more$300 every 6 months with my car insurance. Now That is money in the bank! Jim's office is terrific with communication. Its often immediate. I don't think I have waited more than 2 hours for a response. While I can't guarantee for every call, it does indicate how hard the staff attempts to respond.

When I arrived in KCMO last year I contacted David Denny's office to transfer my insurance from out…read moreof state. My previous agent was so exceptional I didn't expect the same in a new locale. I was wrong. Every time I called the office with questions or to file a claim I received professional, helpful assistance. I'm treated as though I am the only one around. Both when I lived far away and now in KC, State Farm has treated me so well.

Not professional at all. The receptionist wasn't nice or friendly either. She was super unpleasant…read moreto talk to.

There is a reason that my family has worked with Steve Fisher and his staff for over 30 years -…read morethey have always gone above and beyond for us, and found solutions to our issues as quickly and efficiently as possible. Even though thete are also wonderful SF agents in my new state, I wish Steve and Co could do business up here, too, they're one if the things I will miss, once we've completed our move!​

I really do like this firm, there has yet to be an issue. I have multiple policies and it is always…read moresmooth. Whether I'm dealing with Steve, Victoria, Susan or anyone else, everything is fast and accurate.

Donald Van Horn (who works under Steve) has been my insurance agent over the past two years and…read moreduring this time his responsiveness and knowledge of insurance has been something I've come to recognize very clearly. Since I don't have a lot of time during the day, I prefer to work with someone such as Don, who can get the job done quickly, explain things clearly, and whom I trust. Highly recommended. I trust the folks over at Steve Basinger's office.

The staff is amazing always very helpful. They go above and Beyond for their customers. Have been…read morewith them for 15 years and even when I have a problem they make it as okay as possible.

David is professional, knowledgeable and friendly. He goes out of his way to ensure that I have…read morehas the appropriate coverage for My changing needs. I have polices for home, auto.

There's something very, very wrong at this American Family agency. My elderly mom has been with AF…read morefor over 30 years in KC, got switched to this agent after her local agent moved his business - we discovered this agent had erroneously reported the square footage of her home as DOUBLE what it actually is - per a "survey" that never happened - and had been charging her significantly more for premiums. When she brought this to the attention of their office, the office staff insisted and PROVED they brought the discrepancy to the attention of David Beard. Nothing. She canceled her policies, then we complained to the State of Missouri and American Family Corporate - got a fluffy response, but interestingly - she got a check for thousands $$ in a refund. Really?!

My dearest, there…read moreare few as brilliant as you. You moved with such grace and devotion toward my family, even with a room full of customers, and still your office felt warm, calm, almost like a little haven. Your sweetness, your patience, your kindness every bit of it shows in how you care for the people who walk through your door. You'll have my business until the day I no longer rise, and may that day be far away. But if it comes sooner than expected, I'll still know I entrusted my insurance to someone who made it meaningful, teachable, and full of genuine insight. Love you, Nik. With love, Samantha

This is the second instance that I've reached out about my policy and have gotten no response…read more email is my preference and each time I've had to email multiple times and still never received a response. I ended up having to contact the national number so what's the point of having an agent? I will be switching agents because im sure third time won't be the charm.

Have been with Christin Black's State Farm agency for many years. Always excellent customer…read moreservice, quick response and availablity. Friendly and professional staff!

My State Farm agent Christin Black and her office staff are wonderful to work with. They are always…read morefriendly, knowledgeable, and willing to answer any questions I have. Their outstanding customer service and helpful attitude are greatly appreciated. Highly recommend!

Always get quick replies and a positive and refreshing attitudes. They never feel like they are too…read morebusy or overwhelmed. They may be terribly busy as far as I know, they just don't show it.

All of the people who work in Kevin's office are absolutely wonderful. Today I had to call Stacy…read moreand she was able to fix my problem in less than five minutes. Thanks again.