I have been really disappointed with not being able to trust this company. The first time we used them, they came back with a price of $250 over the quote they gave me weeks before. I got that resolved, but just over a year later, one of the hot water heaters they sold us didn't work correctly. They told me since it was over a year (14 months!) that the sensor was covered, but the labor was not. Then they charge me two hours labor for the plumber and his assistant. I really didn't understand why I had to pay for an assistant to get a sensor replaced, but what disappointed us, was he charged me for two hours and the camera showed them to be in the house for an hour and 20 minutes. Both times, no apology, no reason as to why their invoice was incorrect, just a corrected invoice that stated they were giving us a discount for the amount they overcharged. Sad, that someone calls their company Integrity Plumbing and quotes scripture, but operates in this fashion. This was one of the reasons we chose them. Then to not show any remorse... Seems too many companies operate in this fashion of overcharging. Very sad! read more

Called for service at our property, told them the issues we were having with water heaters, and they scheduled to come out. Hadn't heard anything so called back and after waiting almost 2 weeks was informed that they don't have anybody that specializes in water heaters. Ummm you're a plumbing company?!($ they didn't bother to let me know that the first time I called to schedule the service, and obviously had no plans of letting me know. I guess they just weren't going to show up and leave me waiting. Don't waste your time, you'll be thoroughly disappointed! read more