I cannot, for the life of me understand why our HOA, or any HOA for that matter utilizes IPM Florida. Mike Whittle is the single most unprofessional person I've ever encountered and I'm no spring chicken. As others have expressed, he's completely non-responsive (unlike his father, John who previously ran IPM.) He's rude, disrespectful, and non-caring yet HOA Boards stay with this management company . What is going on, someone getting paid? Rather than simply complain to fellow HOA members, I've contacted Tallahassee to see what we can do. They've been very receptive so I'm hoping pressure will come to bear on IPM to be more transparent. Time will tell. If you're a HOA Board member reading this because you're considering hiring IPM Florida to manage your HOA property, RUN, don't walk away from this company. You'll be saving yourself a whole lot of headaches for you and your members. This is my personal opinion based on actual experiences. read more

Stent a fax in over one month and a half about so many houses that need attention and seems never addressed. We pay for an HOA and recently dues went up this year and very poor services. read more

Update: we got rid of this property management company that is worthless, got a new property management company got on the board, and are now faced with almost 8 years of neglect to repair with no money in the bank vendors being owed money liens being filed against my property. We're working on all this and we are already in a better position than they almost 8 years that we were with IPM. read more

Russ finally was transferred from our development but the bad taste left in our mouths was more than enough for us to move on to another management company. read more

if you're looking for a management company who helps you out, responds in a timely manner and really makes use of your money....then keep looking. You can't get ahold of anyone here when you call or email no matter how many times you try. But don't worry they're quick to fine you and take your money when they want to! Anytime you're giving them money you get an immediate response but otherwise forget about it. Please from one homeowner to another don't use this company if you're considering it. read more

I don't know about the company itself but the people they hire to represent their company to run apartment properties are terrible and lazy. Specifically Patriot Prairie of Woodstock formally Prairie View apts. Is rudeness and incompetence apart of the training once hired? Or is it a qualification? Truly wondering. read more

In the profession I'm in, I've dealt with a lot of property management groups. Integrity is definitely by far the worst I've ever encountered! They're always harassing the residents, they illegally remove the trees from one of their properties which caused many residents electric bills to go Sky High! I do not recommend at all ever residing on a property that they manage! I'd rather be homeless! Always a harassment and never a pleasure trying to deal with this Property Management.. read more

My negative experience with IPM is lengthy and disgraceful. The issues Ive emailed, and called on go unresolved. Issues have been regarding safety, noise control, cleanliness, uniformity, parking, and financials. Ive been racially profiled, cited without explanation and singled out since complaints filed with BBB. Unfortunately, my next course of action will be legal with all the emails, responses including lack of communication and photos taken. As a family business, one would assume better checks and balances within the company to ensure reputation matches their name. read more

I have made numerous complaints over the years,to no avail! Worst co.pany ever! Never get responses,all about next door neighbor! Dogs been barking for years,left outside! Owners cars and workers always blocking my mailbox,kid shoots bb guns at ducks,has aimed at me! Disregards hours about workman,can go on and on have left messages for Cindy Wittle never once have gotten response! My daughters in front of my house can't work or sleep! Insane read more

They are the worst! they don't care about the residents at all. they don't return calls or emails and when you call the woman on the phone is mean and nasty!!! they don't enforce rules. they have a staff on site that don't speak English. only one speaks English but he's not always around. they are a joke and should sell this place to a company who will care and respect the residents!! read more

Lies and delays is all that this company is good for. Be prepared to be given the run around. You have to call and email for weeks and even months on end to get any property issues fixed. The fact that they don't have association meetings where concerns can be heard, or workers onsite that you can seek out for assistance makes getting anything done even more difficult. It's crazy that they are still in business. They have negative reviews on pretty much every platform, and bunch of dissatisfied customers. Save yourself the trouble and don't do business with these people. read more

One of the worst property management companies out there. Problem don't get fixed, and they don't care. Wouldn't be even a little surprised to find out they are stealing money instead of using it to actually manage properties in our neighborhood. read more

I cannot even think to hit a star. WORST management company I have ever dealt with. My Son and his fiance are having issues with the condo they have rented and even the owners of the condo cannot get this Mgmt Co to answer them. Its horrible. Its a man, his wife and their son, who run it and they do not communicate, find every excuse or blame on someone else to avoid any resolution on issues. I sincerely hope this community finds a new management company before the whole community goes down hill. read more

If you are looking for a property management' company that will treat you with respect, Integrity and honesty*, keep looking. Horrible, if not the worse customer service in any area that I have ever experienced. If you are buying a condo, do yourself a favor and search who the property management is, if the name show up as integrity property management- RUN AWAY, no matter how great of a deal you may be getting on your home. If you do end up buying a condo where they happen to be in management , be ready to be frustrated and have many of your amenities not taking care of. The pool will be extremely dirty, the gym will never be working properly, your gates will ALWAYS be broken, your visitors cars will always be towed EVEN with documentation, non residents will be parking on your sites since the codes are super easy to find and the list goes on... Lastly, be ready to pay for a management team whom will spend most of their time sitting on their golf carts, on their cell phone with their parents somewhere in Nicaragua or Guatemala, so yes, be expected for you NOT to be able to communicate with them unless you speak their language. Other than that, yeah they suck. read more

No stars if possible unprofessional and nonresponsive. When I walked in, employees were yelling in every direction. I'd rather live in a box off of sawgrass then to work with them again. read more

This is one of the most ironic names in the business. Integrity has such little integrity it's almost comical. They ran our community to the ground and have the audacity to charge some of the highest association fees on the area . They do not care a thing about the community as the they let the grass/plants/trees die in spite our complaints. They regularly ignore the requests/concerns of the owners and NEVER return our calls. If you are considering renting or owning a property managed by them, RUN. They will make your life miserable and get paid to do so! Look at the other poor ratings! They are NOT lying! read more

The manager they had at our facility, Uncle Toms Cottages in Geneva on the lake, was not very hospitable, she did not greet us with a hello, only asked if we were checking in and are they charging the same card we used for our deposit. She also never registered anyone that was staying in our cottage, which you have to be registered if you wanted to go on the beach. The cottage itself was a disgrace, paint peeling off the walls, floor tiles missing in the bathroom, the seal on the refrigerator would fall off every time you opened it, a broken wooden bench on our porch, one of the beds would flip when you sat on it, the pots and pans were about 30 years old, same with the mixed matched dishes. The place was not welcoming in anyway. It looked like the grass and the landscaping had not been touched in quite a while. The smell of bleach was so strong when we walked in you could barely breathe and the smell lingered into the next day. There were a pair of earrings on the nightstand in one of the bedrooms which they would've seen if they cleaned properly. The linens that were left for us looked as though they just were thrown under the nightstand barely folded. There were no trash cans in the common areas in the yard, the picnic tables they provided were old and falling apart. My family has been going to that location for 20+ years, yes it hasn't ever been the Hilton but it was the worst I have ever seen it in all the time we've been going there. They raised the price substantially and for what, some air conditioners and some new beds? They said that all cottages had newer furniture, but our place still had the same old living room furniture that has been there for years. The place was just terrible, I would never recommend that place to anyone, especially for the price. The biggest complaint had to be with the manager, you don't question her or you get thrown out by the police. Terrible management, if that is how they run their other properties we will definitely have to make sure they do not own the next property we rent. They have no integrity if you ask me! read more

Literally the WORST customer service I've ever had. They refused to answer any of my questions, told me to call a number on the door while they sat inside and ignore the phones. (YOU CAN SEE THEM) I can already tell this process is going to take forever and the employees are only going to put in minimal effort for anything. read more

very unprofessional people - they don't answer questions with real answers they give very vague answers and talk in circles.

they are the worst company in the world .they dont take care of things ,dont answer the phone ,emails or texts ....and also they lie to your face ,with no shame .... read more

I would rate this zero if I could as well as other reviews has stated. Russ is the worst property manager I've ever dealt with- he is unprofessional, crass and offensive. I don't understand how they could hire someone like him. He is the worst representation of a company. read more

Agreed: Horrible. They sent the first dues payment book to the wrong address; the dues are $64, twice a year. When they did not get their $64, they immediately sent the bill to a COLLECTION AGENCY, which came with a bunch of extra fees! Nobody was interested at all in the fact that it was their mistake. They also seldom return phone calls; a lady named Margarita is rather curt. Their office space in Coral Springs is very nice; it makes you expect far better service than what you actually get. read more

IF ZERO STARS WAS AN OPTION Integrity Property Management would have NONE. This is by far the worst property "management" company I have ever encountered. Living in a property "managed" by this pathetic joke of a company has been enough of an inconvenience to actually put our house back on the market after less than one year. *They don't know where the funds we pay monthly are allocated to, or the companies they pay. *They don't return phone calls. *The receptionist screens calls and makes excuses as to why your manager is "unavailable", "on the phone", or "out of office" EVERY single time we call. *If you have a complaint or issue with the services provided by the HOA they brush you off, assure you your complaint is handle, and COMPLETELY IGNORE the information provided. DO NOT move into a community that is managed by this pathetic company. Save yourself the stress and frustration. read more

Visited IPM this morning to take care of pending issues. I was greeted by all the staff nicely and politely and was directed to the conference room where I waited for a couple minutes to meet with Jerianne Rey. She resolved all my issues and also provided very useful information. I am absolutely pleased to meet the IPM team and highly recommend them. Please do not be alarmed by all the negative reviews. These guys are very well organized and very considerate of your situations. read more

This is a great company despite some of the negative reviews. A live person answers the phone. I have gone to voice mail, but I have received a return call within 24hours. Anytime I have gone in, even without an appointment, they have come out and spent time with me. I have the email of my contact person and she always gets back within the hour. read more

Worst Property Management company ever. They are non-responsive, could care less and act like its always the home owners issue. They talk down to you are disrespectful and just walk in the lobby and see how long it takes for some one to just look up from the desk. read more

My wife and I moved to our community two and a half years ago. Since then, it has been one issue after another, and a complete hell for what was supposed to be our dream home - all because of Cindy Whittle. She places arbitrary rules in effect that no one else seems to have to abide by. She has enacted predatory collection activities, including attempts to double the amount that we owe, just to feed her own greedy pockets. She has repeatedly REFUSED to support us in any way, shape, or form in dealing with a certain hostile neighbor that has now begun to throw trash in our yard. We are not alone. In the past two and a half years, we have seen at least two neighbors pack up and leave because they can't deal with her crap anymore. She thinks she rules our community with an iron fist, and we're all her subjects. This company has no 'integrity.' On top of all this, they have the most backwards system in place that one could think of. Their billing is archaic, at best, and they really do go out of their way to make sure you can't get any information. For example, when we moved in, we asked for a copy of the bylaws. After several months, I had to go down there and stand in the office before they finally gave me a copy to my email, and it's mostly out-of-date. There is no online source for our community whatsoever, and so I have to ask, what are we paying these people for? They recently repaved the roads, and according to the contractors I've spoken to, did the most shoddy work imaginable. If you are considering hiring this company to mismanage your community, do yourself a favor - look elsewhere. read more

I only worked with this office once. However, I have to say they are one of the best management offices. I don't know why there are so many negative reviews. My experience was great. The person who answered phone was polite and helpful, she sent me an email with the application forms and instructions. As soon as I mailed in my documents, they followed up with a phone call. Everyone I've spoken to was very nice and the office is very efficient when it comes to solving problems. read more

i have lived is integrity property management co properties for over 20 years. I have had many homes in there managed properties and they have done a great job. Elisa read more

I'd use that 0 star option if I could too! This group of liars never told the truth about rental units in the townhouse section of the community and now we have Section 8 in here. Our entire community looked like it was abandoned until we got a new board and Property Manager. Shame on you - you should change your name or better yet, close the business. read more

Hands down the most unprofessional company ever. I'm no condo commando, All I want is my roof to stop leaking. Be warned that if you call with an issue be prepared to have smoke blown you know where. We are coming up on week two and not a single worker has been on my roof. everyday I go up there and check and nothing has been fixed. I guess they don't like me calling to find out the status so now Julia is always on the other line and sends me straight to voicemail. I even gave her another option to just e-mail me. So she did respond to an email. But here is the funny part she tells me they fixed the roof. So I send her a pic of what it looked like when the day of and the day she sent me the e-mail. Spoiler alert exactly the same. So now she doesn't even respond to e-mails anymore. Worst part I haven't even got to the issue of the damage inside my place. Can you imagine how bad that will be. If I could give a negative stars I would. read more