Worst cie i had to deal with in years. Will never ever do biz with uhaul again. Booked through…read moretheir website for a trailer hitch installation. The store I chose was the most expensive but I was willing to pay because they were giving me an appointment quickly... so i thought. (7 days later). Big mistake. They cancelled a few hours before the appointment leaving a msg on my phone box. Said they didn't have the cabling. Had to call them again and again a few days later. Finally got someone on the phone. They said they would order the part and call me back in a few days. They never did so I had to call back again. It went on and on and on like that for a whole month. At some point they left a message to let me know they had received the part. They just couldn't giving another appointment. Every time they said they would call me back to give me an appointment: they never did. One day I called 7 times and just couldn't talk to anyone. If they answer; they put you on hold and never ever take the phone back. Don't waste your time waiting: if they don't pick up right away they will never. I went there and saw the staff do just that to someone who called as I was there waiting in line. At that point all I wanted was to cancel the whole thing. They pretended they couldn't do anything because they needed the manager password to access the computer system. They suggested I should come back some other day. Ridiculous biz. Understaff. Obviously badly run business. They absolutely don't care about their customers. Tried to call a few times again without any success, sent emails. No reply, no answer. Tried to call the 1-800 number because I thought the main office would take things in hands... same result. You can't reach them. I had to take this to my credit card issuer to get a refund. Never, ever will I do business with any uhaul concession. I ordered a better hitch from the internet including cabling which they pretend was sooooo hard to find and "backorder". Both were delivered and in my hands within 3 days. Called "Attaches Montreal in St-Leonard", they gave me and appointment right there and the hitch was installed on my car 2 hours later. Great and polite service. Don't waste your time with uhaul.

3 stars for their decent rates and warranties but my gosh is it really possible to spend 3 hours…read moreinstalling a hitch??? And if it is they should have at least ONE chair for us to sit on and wait. What a nightmare.