Great Bank. Never had any problem. Highly recommend. Excellent customer service. Central location.read more

Pretty much everything in Mexico is wonderful. The culture. The food. The scenery. The weather…read more EXCEPT for one thing. BANKING. CiBanco is no exception. Just like all the other banks, it could take up to an hour or more to do a simple transaction. Maybe even a few days. Go to this window. Next go to that window. Now go sit here. Wait. Ok first window again. Next window to the right. Now across the street and see the lady in the first chair. Oh. She doesn't speak English. Back to first window. Sun is setting. Bank closes. Try again tomorrow. Think I'm kidding. You try it.

In mid-January 2019, I used BBVA's ATM machine near San Miguel's Jardin, which was posted as OK for…read moreVISA and Mastercard. I entered my security number and withdrew 7,000 pesos (about $368 U.S). The bank fee was a very high 88 pesos (about $4.50). Here's the kicker: the machine kept my bankcard. I then talked with a teller who told me that was the bank policy. Unbelieving, I then talked with the customer service man, and finally his boss. I got the same story from each: the bank did not "recognize" my card. I protested that it must have, for it took their fee and gave me my money. Nope, my card would be destroyed. BBVA just lost any chance of me being a customer.