I saw most of reviews which most people had terrible experiences. But I was lucky to be taken in…read moreearlier despite having an appointment at 9am. They open exactly at 830am. They advise to check in on your phone with confirmation number once outside the door. The worker who helped me said that most times the people don't have current address where the SSN card be can mailed to and correct documents. I got receipt of my application, instructions in case my card doesn't come in 2 weeks, number to call. Card came in within 2 week mark so I can begin my next steps to changing my last name. Much appreciation to the staff for making my first trip to SSA building a successful one.

Excellent service and run well. Short wait time. Sign up online first and make sure you have all…read moreyour required documents before heading over. There are two entrances and you have to go through a scanner. Be prepared aa this can go slow.

My biometrics appointment went well and fast people there were nice and accomodating…read moreI think it only took me 10 mins to finish

23 November 2020 My…read moremother has a long overdue appointment. Due to covid19 the facilities were locked down and assumingly severely delayed USCIS processes. Anyway, she was finally able to get an appointment. We arrived downtown super early and was able to find parking along the street. It was still early so we sat in the car and waited. There is a parking garage for the plaza with access from Pohukaina Street. Parking fee is $3 per 30 minutes. Nearer her appointment time she wanted to use the bathroom before going in so we walked around the plaza in search of one. She remembered seeing one in the parking garage during her last visit so we headed to the parking area. While there we did find a bathroom however, it was locked and required a code to access it, which we did not have. We went to the nearby guard station and asked them about access to the bathroom at which time they gave us an access code. USCIS has offices in Building 2, floors 4 and 5. Depending on which part in the process you are will determine which floor your appointment is. My mother's appointment was on the 5th floor so we took the elevator there; I'm sure there are stairs in case of emergencies, but I did not see them from the ground floor. Inside, the elevator opens up to a security guard checkpoint. The guards ask for your appointment letter (you can only access with an appointment and only the application is allowed beyond the security checkpoint) and then they have you place all your items in a bin to go through a scanner. You then go through a body scanner, similar to the airport scanners. Once through the security checkpoint, immigration officials have desks with security glass to process applicants. There is a small waiting area but, I'm not sure who that is for since only applicants are allowed back. I was only allowed back after Michelle, the official working with my mother, asked to speak with me. No photography or recording devices are allowed, and definitely no weapons even if you have a permit to carry. Both floors are heavily secured. There are three guards a both security checkpoint on each floor (& those are only the ones I saw) and there are security cameras watching every angle.

doing everything through the TSA pre-check online portal was super easy then you make your…read moreappointment to come in the only thing that I had trouble with and it's no fault that theirs is when you put in the address it tells you to turn down a street which is only for commercial vehicle deliveries because it's kind of like downtown Fort Street mall where they have the sidewalk for the street but you can go on there if you have deliveries and stuff so and there's no parking in the building. You have to find street parking and then just walk in. There's a bunch of construction going on in the building but other than that, it was fast. I was in and out of there maybe five minutes.

What a farce. Do not go here super sketch.. seriously. Apparently there are two precheck websites…read moreone where you choose your time and another where they assign you a time. In this case bfs forced assigned time was Saturday at 820 and I'm thinking no government works on a Saturday this must be a scam..but it said they open at 830 on Saturdays on yelp it kinda looked legit. Anyway when I drop him off the doors are locked and there are a bunch of people some from Ewa beach that are here for the same thing. At 9 am the door to the building is still locked while people are still lining up others left in disgust. I asked a lady who was going into the building if tsa is even located in there she said there's a sign on the door you can call. Then she looked and said nope they took it down. Mind you this is a real location, but the one on richards st (1 block away) is way better, I was in and out in 15. There are also locations in Office Depot/max. Some guy in line said he came last week and after two hours they told him computers slow come back next week, only to stand in line to an unopened building. One guy had the phone number to the office and no one answered. It's now Monday and I wonder how long did they wait only to have to go back home. What could they do better? Not make Saturday appointments if the office is closed. If they are open but no one is showing let the hoard of people know versus letting them wait outside for hours. Communicate if computers slow after 15 minutes tell everyone it's up to them if they want to stay but it's slow. Check if the first website that turns up is legit or if there's a glitch with doling out Saturday appointments vs choosing, cuz why is it you can choose a time on the second site listing? Something is def amiss.

It's pretty ghetto, and my PD didn't know much about my case, but I got a quick appointment with…read moreminimal wait time. Helpful tip is they are located upstairs of the building.

I had an appointment with C.G. Its located at the Nimitz Center (Ewa Side) on the 2nd floor. It was…read morenot busy at all. My appointment was at 2:00pm and I think I barely made it due to the busy City Bus. Arrived at 1:58pm. The ladies at the reception were nice. You have to fill out a simple application (name, contact info, income info, etc, etc). After I was done, C.G. came out to greet me and we reviewed my case and explained in detail what we can do and what will (can/might) happen. She was very kind, helpful, and caring. Honestly I was terrified until I went over the case with her and was able to sleep after that. She will give you her contact number, court date, and location. Although you can attend the court trial via Zoom, she did mention its better to be in person. If they seem busy, its probably because they are bombarded with a lot misdemeanor cases. Just imagine how much cases they have just from Waikiki due to the "Safe & Sound" bill. Good Luck Everyone.

GO ANYWHERE ELSE!!!!! I was coming to this building for finger printing and walked to the back of…read morethe building (my first mistake) i was on the phone with my mother and got yelled at by this man looking to be in his late 40s early 50s for being in the wrong spot. i then walked around the building where a security guard was in which she told me to go to the second level i walked up the stairs and knew this is not where im supposed to be. this same guy who had earlier yelled at me came up and chased me down telling me im not in the wrong spot and that i need to leave right now. i told him it wasnt my fault and that the security lady told me to go upstairs he kept telling me to leave. i ask to use the bathroom and he tells me no. i then am done with my appointment and walking back to the bus and this guy stops me on the street to say that there's robbers everywhere and i needed to look at the maps and find out the right spot. mind you im a 19 year old college kid. very bad way to start the day and very disappointed with the staff here

One of my housemates got food stamps and I was like eff it I should try and apply. I think I make…read moretoo much money, but I'm single and I go to school full-time so I thought why not. I came here a couple times so far parking is good they have their own lot. The first time I came, I came to pick up my app that was around 2pm and the facility looked really packed inside about 20+ people in there. So I suggest coming early if anything. The second time I came to submit my application and schedule an interview or wait for an interview they were all out on an all staff meeting so they were out from the morning until 1pm and they had multiple signs hanging stating so. So I just ended up dropping off my app. The third time I came and it was in the morning around 9am, it wasn't that packed maybe like 6 people, but I think I just got blessed. I did my interview that day as well. They give you a counselor and they look through all your documents you must have: - valid id - either of these 3 types of identification: ss card, passport, birth certificate - filled out application - pay stubs for the past 3 pay periods - bank statements of current bank info - electric/water bills if you have any - letter from your current landlord It was relatively fast and I was in and out within an hour. At the end I waited outside in the waiting area while they issued me a ebt card. I only applied for food stamps but you can also apply for financial assistance, I think that process might be longer. They informed me that in a week or so I should receive a letter in the mail stating if I'm eligible or not for ebt and if I am it will state the amount. Haven't gotten any letter yet, but I am very intrigued to see if I qualify or not. LOL

I been to several different municipalities in the country. I loved C&C of Honolulu after few…read morevacation trips. Me and my partner officially called Honolulu our home as we moved to Waikiki in the turn of the century. We were able to afford a condo in a mid-rise building, then moved to a plantation-style house. Not fancy but sufficient and convenient to the beach and downtown (except met a slumlord). Back then, everything was within reach. I loved the cultures and atmosphere. The only thing we complained the most was the cost of necessities. Well, that was one of the reasons we moved to Texas because we ran out of money. Bottom line is... don't try to live in Honolulu poor. You would need at least a million dollars to live comfortably back then 25 years ago. Not sure how much it is now today.

After dedicating my life to military law enforcement and breaking barriers as the only African…read moreAmerican--and often the first employee--in every company I've worked for, coming back to the US after 24 years was supposed to mean progress. But in Hawaii, I found the same rotten mindset festering beneath the surface. Despite being treated warmly by many locals, I've faced the sting of prejudice from those who should understand us best: black officers who still, shockingly, demean us like slaves or dumbed-down caricatures. I encountered an officer who, completely unaware of my financial acumen, extensive law enforcement experience, and military service, had the nerve to act as if he was the sole guardian of the law. That moment wasn't just a slap in the face--it was a brutal reminder that despite decades of sacrifice and achievement, some of these outdated attitudes are still embedded in our institutions. It's infuriating to realize that after all this time, real change remains painfully out of reach. I'm left questioning where I belong, and the thought of returning to Japan--a place where, at least then, I felt my value was recognized--now seems like a potential path to hope. The fight against this injustice is personal, and it burns with a fury that demands not just acknowledgment, but a radical shift in how we are seen and treated.

They were extremely helpful and courteous. This was the best interaction I've ever had with a…read moregovernment agency in my 92 years!!!!

If needing a passport asap this place is the place to go. I'm not to sure how far the date has to…read morebe from renewal or your trip but they'll tell you when you trying to do so.

Needing some toys here today to do business friendly staff knowledgeable ensure paperwork needed…read moredome some new officers from lol one will not tell get her done

If I could give zero stars, I would. The Honolulu Police Department (Kapolei division) is…read morecompletely useless, lazy, and refuses to do their jobs. My car was hit by a hit-and-run driver in a parking lot back in April. I use the rail system to commute from Ewa Beach to my job at the airport, and someone damaged my parked car while I was away. There is CCTV footage available that can easily catch the person responsible, and I filed a police report immediately. It has now been four months, and the police have done absolutely nothing. They haven't even bothered to contact the property management or business to get the surveillance video. Every time I call to follow up, they show zero interest and treat me like I am a nuisance. When I simply asked the assigned officer about the status of the case--which is my basic right--he threw a temper tantrum, got aggressive, essentially killed the investigation, and refused to take any action. To make matters worse, I asked to transfer my case to a different officer, but their supervisor completely protects this lazy behavior and refuses to help or transfer the case. Are these officers even doing their jobs, or are they just collecting a paycheck for doing nothing? It is shameful that taxpayers fund a department full of lazy employees who completely ignore crimes and disrespect the people they are supposed to protect. Do not expect any help from HPD.

Appreciate the micro grants for food insecurity program. It may be cumbersome to gain, but offers…read moremany benefits to you, your family, and your community in the years to come. Appreciate the staff who administers the program, from office assistants to the fiscal department to those who actually process the checks. Quite the thankless job sometimes, as many things are out of their control. They are pretty patient, most of the time!!!

All way a pleasure with the Department of Hawaii Animal control, most efficient and friendly…read more with their customers My cat has been flying to and from Maui for 12 years and never a problem Thank you for your help Richard Couch

Awesome experience here as someone who had to do standby as an absolute last resort/emergency for…read moremy driver's license renewal. Im aware that standby is not a guarantee of service, but I took a risk at what I thought would be the least busy satellite city hall on a weekday morning and it absolutely paid off! Got there at 7:50 AM for 8 AM office opening. Stood in the designated standby line near the front door and was about 5th in line. I got serviced within 30 minutes of opening! Luckily I had all the correct documents and correct application all ready to go (printed, filled out, signed, etc). The clerks here are so friendly and accommodating. The population being served here are generally off-island visitors, elderly, and students. No issues at all, everyone was courteous and respected the rules. Waiting area is outside but its breezy, ADA accessible, quiet. Ample parking too within 100' of the doorway. Would definitely recommend all their services, scheduled appointment or not.

Satellite city hall. Hawaii Kai location. Large free parking lot, after turning right passing…read moreAloha Gas station. Building has Central Pacific Bank. Vehicle registration, driver license renewal, state ID renewal. Will need to make appointment on Aloha Que. Also, property tax payment, water bill payment. Some transactions can be processed at express window, no appointment. Hawaii Kai location. Doesn't seem as hectic as other locations. But, certain transactions will need to be done at full service locations. Re: REAL ID. STAR. Note: You can only have the STAR on either your driver license OR state ID. You CANNOT have Both a driver license and state ID. Took son to renew State ID, but could not renew, since he already had a driver license with the STAR. Cannot have Both. Just a reminder to everyone. Highly recommend this location. If you need forms, can Download and complete prior to going there. Reminder: Bring down required documents if needed, Citizenship, SSN card, Residency (2) within two months.