This is a small yet adequately spacious station with an open layout that allows plenty of room in…read morewhich to maneuver. It avoids the claustrophobic feeling all too common among train stations in various parts of the world. This one seems right-sized relative to the activity level. The stored luggage facility here was particularly useful for us as we were able to leave our luggage here on our last day in Inverness after we had checked out of our AirBnB. We were able to conveniently pick up our bags just before our train to the airport. The connections to other major cities in Scotland from here are quite useful. We did our ticketing via the kiosks there. They were in good working order and accessible the three times we used the station. We bought our local tickets directly at the kiosk and we bought our intercity tickets on-line to claim them at the kiosk. We had no problems. The building is not an architectural gem by any means and it does show its age in many ways. But it's kept up well enough and it serves its purpose.

You want a train ticket. You know where you want to go, when you want to go there & how many are…read moretravelling. You have even written it all down & hand them the info. No problem I hear you say. Wrong!!! Well it's wrong if you attempt to buy it from the ticket office at Inverness Railway Station. Heaven forbid that you should complicate your order by asking for facing seats (due to motion sickness) & want the two seats together. The female staff are rude, arrogant, condescending & the most unhelpful staff I have ever had the misfortune of dealing with. I only wish I could select a minus star. So maybe they were having a bad day? Wrong again!!! This is not a one off. This is a journey made at least six times a year. Unfortunately you can't book directional seats together on line or we wouldn't darken their door again. It's not as though it can't be done without all the drama & sneering. There is a male staff member (who even knows how to smile) who will book the journey without any fuss. So my advice is, if you can get your tickets any other way, do so & keep away from this nasty little office where customer service & Highland hospitality is an alien concept. RxXx

I was here to pick up my friend and her kids to go for a day out. The station is small, so easy to…read moreget around. There is plenty of free parking spaces behind the station.

Service was great. We were picked up at the scheduled time. Driver was very outgoing and friendly…read more After we were dropped off at the airport my husband realized he had left his hat in the car. I called the office and they contacted our driver. He was wonderful and brought it back to the airport. I could not have asked for a better experience. If I could give 10 stars I would.

This service is completely automated. I made a pick up reservation the night before using the…read moreautomated telephonic prompts. In the morning I called at the exact time of my scheduled pickup and the auto prompt system picked up immediately, responded to me by name, reviewed reservation and told me how many minutes away my driver was and the license plate and make of car. The car arrived exactly reported. The driver was helpful and courteous, near and respectful, and the car was clean. It was a safe ride. High marks for this business and service.

This is a small train station that can often be surprisingly busy thanks to tourists coming and…read moregoing to Aviemore for winter sports and mountain biking. There are two platforms, a ticket office and a waiting room. The platforms are partially covered and there are a few benches to sit at. It's a station that could really benefit from a cafe and it's a bit surprising to see an estate agent taking up the space I'd expect a cafe to be in. As small as the station is, I'm sure there are enough travellers for a small cafe to be profitable. Fortunately, there are a cafes and bars not too far away - about a five minute walk if you turn right when you leave the station. If you have a long wait I'd suggest stopping at one of those rather than in the waiting room; it's warm enough and much better than waiting on the platform, but it's not very big and the seats aren't especially comfortable. There is, however, free WiFi.

Well maintained train station on the Inverness to Perth line…read more Australian themed bar on-site.

Tiny little station in the Cairngorms. No services to speak of.read more

This is one of my rare one star reviews. To earn a one star from me, service or situation has to…read morebe egregiously bad. That's what happened to my family and me in Aviemore in June at the hands of the Strathspey Steam Railway. My brother and sister in law spend a bit of time in Aviemore, and had on several prior occasions brought their two dogs along on the Strathspey Steam Railway dining car lunch service. They had booked and paid our reservations in advance. The day of our experience we boarded the train and were seated in our compartment, dogs at our feet. We were settled in and perusing our menus when our adventure became a nightmare. One of the railway's employees (named Alan), wearing a safety vest, was walking by our compartment when he caught sight of the two dogs sleeping at our feet. He abruptly and rudely told us that the dogs weren't allowed. My brother in law told Alan that he had been in the dining car with the dogs on at least two prior occasions, one just a few weeks before and at least once in 2016. Alan essentially said he didn't care. He said that the dogs could be tied up in another compartment away from the dining car or we could move to a non-dining car (which meant no meal for us). Neither option was acceptable to us. We exited the train, went to the ticket office, and the staff processed a refund for my brother in law (who was treating us). If dogs aren't allowed in the dining car for health reasons, we understand that. Here are our issues: 1. Dogs not being allowed should be explicitly stated in promotional materials. 2. This rule should be consistently enforced. Obviously some employees don't care about enforcement about this rule because my brother and sister in law had at least two prior recent occasions where their dogs were allowed in the dining car. Railway employee Alan decided to be hard-nosed about it on our particular day. 3. Alan could have handled this situation a lot better. As said before, he was rude and harsh while communicating his enforcement of the rule with us. He wasn't even slightly apologetic or empathetic. It left us feeling mistreated. Alan should not be in a role interacting with customers if that is his usual temperament. 4. The office staff also were also not empathetic. They went about their business processing the refund and sent us on our way. Our disappointment would have been obvious to them but is didn't at all feel like they sensed it. We love the Aviemore area and plan to return to the are for many years in the future. But we will never patronize the Strathspey Steam Railway, whose treatment of us was a major fail.

Frankly I was not impressed . The station was well run and the engine in use on the day were of…read morehigh standard . However the journey and views did not justify the cost . The track route does not provide great views of the mountains . In fact one issue I had was how dirty the windows of the carriage we were travelling in spoilt looking through the window . We also spent a lot of time hanging around at the far terminus before the return journey . It's not a track of many miles . Having the Severn Valley Railway close by and able to make comparison I was underwhelmed .