*MAJOR SAFETY RISK* - read before booking!
On check in, the staff were nice enough and let me know the hours (closed 11 pm - 8 am). I asked for an upgrade to a private room but they said they were just a hostel (think that meant dorms only) - fine. No mention of anyone onsite during the night.
So around 1:30 am a drunk guy gets into the dorm, which isn't news in a hostel. The whole room does the usual funny "lights out, time to sleep now" routine multiple times in a friendly way, but we do it so much it's now 2:30 and not funny. He's also hitting on the girls which is not making anyone more comfortable. He starts throwing food and beer around the room and into people's things, messing with a girl's laundry and underwear, etc. - it got weird. He's yelling in our faces at this point, falling down repeatedly on the beer that now covers the floor, slamming chairs and beds against the wall. So the other girl leaves and it's me and another guy trying to talk him down (I really didn't want to leave to have my underwear rifled through honestly). Calming down is not happening, and I know the hostel's closed, so I threaten to call the cops. Still pretty scary at 3:30 am or so and cops are called.
Cops show up and grab the guy, and hostel staff show up. Definitely wish I'd known they were around before and grateful they're back, though would've been nice to know at check in as it would've been worth risking my stuff to get them involved rather than the cops. For whatever reason the hostel staff take the non-drunk guy out of the room also which seems unfair but whatever. They offer me another room, but at this point at 4+ am with my stuff all spread out and a room to myself, I say it's fine if I can just quickly clean up the sticky floor and food. The hostel staff woman brings me a bucket and offers to clean, but I just do it myself because I want to sleep. Other hostel staff man comes in complaining to me that he's up in the middle of the night so they can mop my floor, and hostel staff woman and I fill him in and he apologizes. I say it's fine and as long as I'm assured the door locks, I'll just call it a night. They assure me, I lock the door, and finally get to sleep alone in the room with 3 hours before I need to be up.
And I wake up to find drunk, dangerous dude sleeping IN THE ROOM WITH ME. I'm obviously panicking, glad he didn't hurt me, but also wanting to get the F out of there before he wakes up and can hurt me. I get downstairs and ask the same hostel staff woman how in the world he's in there. She has no clue - they didn't even know he was back. How does that even happen with security codes to the building in a place where their one job is that they provide a safe bed for the night?! I'm obviously pretty upset with that development, and want to again get the F away from there. I ask for a refund, which at only 15 or so pounds is apparently a very long process as the money has to go through their corporate office, then my tour company, then the company I booked the tour through and etc.
At this point basic service and safety standards are on the floor, so I'm at a loss. The same hostel staff man returns and starts yelling at me - what? He says he doesn't know what I want (um, keep me safe?), that they re-called the cops on the guy, that they offered me another room (what exactly would that have solved given they don't have private rooms?), and what would I suggest. I told him I knew little about running a hostel, but maybe functioning locks and changing security codes would help, especially when someone is violent?
This guy is then shouting that I'm what's wrong with "people" (guess they get a lot of guests complaining they're in physical danger?) and he needs to talk to corporate about how to counter my negative review. I wasn't even thinking about a review, just probably would've been fine with a sincere apology, refund, genuine assurance they won't do this to someone else, and getting out of there quickly. He's also still yelling about mopping the floor at 4 am -- guess he doesn't remember I did that, not them? Both the hostel staff woman and I are trying to calm him down to no avail. I'm still trying to get over the cliche of a man yelling at me about how being in physical danger is somehow my fault, and I don't know what happens when drunk guy wakes up because the staff can't keep me safe, so I leave.
It's been a couple of weeks, and they haven't reached out with an apology, refund, or anything.
Basically people like violent drunk guy happen (it's just a reality at all dorm hostels around the globe), but THE STAFF HERE WILL NOT KEEP YOU SAFE from those people (that's the part that is not a reality at all hostels). I've stayed in hostels all over, and can honestly report I've never been put in such a scary situation by hostel staff than in Scotland of all places. read more