Very prompt with scheduling tech maintenance request and Dave the technician who worked on, very courteous and friendly with smiles in early morning which was plus, he did thorough job quickly, extremely satisfied, I would recommend him to everyone, you are great Invitation Homes read more

I had a great experience with Invitation Homes. From the beginning, the team was extremely helpful and committed to making sure everything worked out for us. I've actually rented homes with Invitation Homes before between 2019 and 2022, and my experience during those years was always 100% positive. I never had any problems, which is exactly why I felt confident renting with them again when I was relocating from out of state. Initially, the home we rented this time was unfortunately not in the condition that had been promised. However, the way the team handled the situation was outstanding. They were very understanding and proactive in helping us resolve the issue, and they worked quickly to move us into another residence that was much better and met our expectations. I would especially like take care about us, Shelby, Carrie, Robbie, David, and Alex, who were all extremely helpful throughout the entire process. They were professional, responsive, and always very kind and supportive. Their willingness to find a solution made a big difference for our family, and we truly appreciate the effort they put into making things right. Thank you!! read more

My experience with invitation homes has been positive Whenever there has been something broken Which is rare A technician is sent out in the appropriate amount of time depending on The seriousness of the situation. The quality of work it's great I've never had to call anyone back about anything that has been done. read more

Wait times for repairs and not good, much less the ability to sub out work to other vendors. We've had on going issues with our pool for two summers now and that was a large reason we selected a property with a pool. Their local office is does not respond in a timely fashion. For large repairs the issue is put off until the last moment until the fault can really be addressed. Consider elsewhere before renting with Invitation homes. Our A/C was identified as having a leak in the system. Well will see how long it takes before the technician comes back to find the leak, let alone submit an estimate to repair the fault. It's the middle of summer and when I asked what's the course of action I was told not to use the A/C We previously rented with PMI North Bay and were much happier then. read more

Invitation Homes - Pool pump not working and it's been brought to their attention. - Property Management Near Me - Roseville, California

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Had an issue with a light I've been dealing with for some time now. The management should take notes from the folks in the field that deal with the day to day customers living in their homes. I have other issues I'm dealing with in regards to what I'm getting in customer service in what I pay to live in this home but today was a Better day, Stephen came out and fixed the lighting/power problems in the house very quickly and was clean and communicated and thorough. Thanks to him my son can see and live in his bedroom again normally. read more

Invitation Homes - Light fixture swapped along with a plug not shown that was faulty and provided power for this light to work. Thanks Stephen - Property Management Near Me - Roseville, California

Leasing agent Shelby is the best! Shelby went above and beyond the call of duty to help me. She listened to my situation and why I was a panicked hot mess over the phone! Overall she was amazing to work with! read more

I've been leasing with invitation Homes for over 15yrs!! I've had some good experiences and some bad. But there is one person that has always been an amazing person and shows human kindness that keeps me with this company...TAMMY HASKIN!!!! She's the best to do it!! She's the reason I'm still here. read more

I've been a resident at a property management by Invitation Homes for more than three years. I have kept the property in IMMACULATE condition. Never has my rent been late or any other of the many issues that can come up. Within the last 60 days the property my family and I are renting has been infested with fleas due to multiple neighbors feeding and housing stray cats. I have had the property fumigated a total of 7 times in a 5 week period. Even that did not rectify the issue. The property management company also sent pest control companies to help fix the issue. Still we are experiencing serious fleas issues. I provided Invitation Homes the invoices, photos of my families flea bites and all invoices. With the continued use and exposure to the pesticide, as well as the many other health issues that come with infestations, my hope was that my family and I would be able to move to another residence, but still continue the remaining portion and responsibilities of my current lease. Again, with the 9 pesticide sprays and numerous statements from the pesticide and pest control company stating that without removing the cats, the issue will eventually return. Even with my family and i's health and safety at issue, Invitation homes have me one option, pay a $1500 relocation fee as well as first month and.security deposit. I would really advise anyone to STAY AWAY. This company is profits over people!!!! read more

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Amazing customer service. Maintenance request are handle with extreme promptness and attention to detail. Always friendly and informative as they thoroughly explain the work to be done. They don't quit until you the customer is satisfied. That's exactly how it should be done. GREAT JOB read more

Tammy Haskin was very helpful. She's amazing in what she does her communication with me was wonderful. If I needed help she would guide me in the right direction to get things sorted out. Highly recommend. read more

If you are a potential applicant reading this please turn around and run, not walk, away. This was easily the worst rental experience of my life. From beginning to end there were non-stop issues. If you already signed the lease, read through it carefully and ask about a lease transfer. After 6 months you can switch to a different IH house for $1500. It's cheaper than completely breaking the lease. We were hoping by going with a large established rental company with standardized policies in place it'd be better than the slumlords and "landlord specials". Oh we were so wrong. Ever notice how almost all the five star reviews are for the maintenance staff? They give you a card and ask you to review after each service. I will say the maintenance guys are nice. Scroll down and read all the not recommended reviews. The overall rating for IH should be 1.5 stars at best. In the beginning we had issues with the leasing agent Nick Owens. He insisted we must move in within 2 weeks of the application approval even though we clearly put a preferred move in date of about three weeks out. It took a lot of back and forth and we were given a terrible bullying attitude. I'm glad we were able to get in contact with his supervisor and no longer deal with him. He was incredibly rude. The house (217 Locust in Vallejo) has soo many issues. Rodents. Mice. Rats. A broken sewer pipe that took three months to repair and that caused a back up into the laundry room. Mold issues. Broken glass in the garage upon move in. Graffiti in the garage "gost live here" poorly covered up with white spray paint. The house itself was not cleaned. It was not move-in ready. I don't know how it passed their move out inspection. Even the touch up paint job was terrible. Think landlord special with paint on the window trims and strands of hair stuck in the paint and thick uneven blobs of paint. Things got slightly better once we got a hold of the supervisor Carrie A. She got the maintenance requests pushed through. She responded. She listened. I imagine if it were a different house and we only dealt with Carrie this could have been a much different experience. She was great. The maintenance appointments are four hour arrival windows. I spent sooo much time off in 2022-2023 waiting around for maintenance. Literally hundreds of hours of PTO. At least once a month. The dishwasher would break until they replaced the entire sewer pipe. When it was the plumbing contractor Armour Plumbing sometimes they'd cancel or reschedule last minute! (The plumbers also did not speak English well. I question if they were licensed.) Their policy is someone must be home for maintenance. The pest issues were never resolved. Their contractor Eco or Local Pest Control out of Lodi never caught a single rat or mouse. They'd make appointments then no-show on multiple occasions. It is very hit or miss if you try to get an appointment through the app. Sometimes it could be months. For more complicated issues that involved subcontractors you'd need to call in. I did get the routine fridge list visits. The air filters arrived. They are more pet friendly than most rentals. It comes at a steep price. It's an extra $ month per pet the first year. The door lock and control through the app was nice. You will be forced to enroll in their program to pay utilities and pay an extra $10/month for that Conservice. It was very difficult to communicate with the trash company because it wasn't under your name. It's like going through two middle men to get a missing bin replaced. After moving I find out you don't even get the annual dump coupon... And surprise, when you move out and cancel Conservice they make you pay $25 to close the account. After the first year they will raise the rent and all the little fees like pet rent and the monthly fee for the "smart home" thermostat system. That's on top of an already high monthly rent. In my case monthly rent was $3175 base. Before all the additional costs. Even talking to other real estate/property managers Invitation Homes has a bad reputation of being expensive and non responsive. When we were looking to move obviously we needed to put down IH as part of the rental history. They did not return any of the reference check calls. We were told by two other property managements companies that we applied with afterwards that IH didn't get back to them and they were waiting to hear back before moving forward. That sabotaged at least one application. If you are interested in a different IH house after the first year there is no benefit of being their current tenant. You must apply as a new applicant and redo background checks/app fees/etc. The rent isn't any lower for tenants with a good history of payment. There is no incentive to stay with IH. If you're still reading this and still want to go with Invitation Homes, proceed with extreme caution. read more

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Do yourselves a favor and don't EVER rent a property from this company. I have been renting with different landlords and leasing companies for several years. This is by far the WORST I have ever rented with. They are TERRIBLE with accountability. A few months ago the air conditioner on our roof caused EXTENSIVE water damage. The damage cost us over $4k of electric and personal item lost. I had to call the company DAILY for check ins. "Someone will be by tomorrow".. "actually no the next day".. "someone will call you"... it was a terrible game of cat and mouse. I lost two weeks of work waiting for a repairman to come patch up the hole on our roof. Our house was unlivable. The dust and smells leaked through the drywall. The house smelled disgusting. We were in charge on cleaning the mess ourselves. I fought with the company and the best they offered us was $95... $95 because we couldn't use "ONE BEDROOM" of our house for two weeks. It was a slap in the face... Flash forward - we are preparing to move. We send notice we are not planning on renewing our lease. We get notified that we are required to send a SIXTY DAY notice. Our notice was a little over 40 days out.. Which puts responsible for another month of rent. I get told by the agent not to worry, that they will take rent of our last months deposit. I get a bill today for the last month's rent. And the agent tells us "we don't take rent out of deposits, you are responsible for that bill" They are liars. Completely irresponsible. No accountability. I am begging you all to please reconsider and find a different leasing company read more

Invitation Homes - Property Management Near Me - Roseville, California

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So frustrated! I've been living in this home for almost 2 months with a roof leak in the sunroom unresolved. maintenance and local office has been unable to reslove. I received an alert the maintenance worker was on the way and arrived. However, no one showed or called For appointment today. I was told by Eddie with Roseville maintenance, you have no control over YOUR vendors. Can't get a hold of corporate or any person in management. this is unbelievable! what is going on?! read more

Always great service. They are quick to respond to the need for service and they always complete requests with attention to detail and professionalism read more

Unfortunately, our experience with Invitation Homes was extremely disappointing. The lack of communication throughout the process was persistent and unacceptable. Calls and messages went unanswered or were returned late, with inconsistent information provided when responses did come through. More concerning was the amount of time wasted for my clients. We were given unclear instructions by the scheduling assistant - Katelynne, shifting requirements, and no clear point of accountability. This resulted in unnecessary delays and frustration that could have been avoided with basic organization and responsiveness. Overall, the process reflected poor internal coordination and a disregard for clients' time. I would not recommend Invitation Homes to renters or professionals who value clear communication, efficiency, and professionalism. read more

I have lived in my home for 11 years now, managed by Invitation Homes, and have been very happy with the service and care they provide. Haley is very attentive and quick to provide me the help I need which is very much appreciated. read more

Their house it's the perfect home to live on, great neighborhood and the customers service people from Invitacion Homes are fantastic.

Melinda was a great help and was very kind and did her job well. can't say that about most employees I've dealt with maintenance makes it difficult to get things fixed and I feel I am overcharged all the time for things on my rent. overall, not a horrible experience nice that they are pet friendly just not people friendly. read more

Rob you blind Fees up the wazoo They'll take from you any chance they get Prices for rent is above the price for a monthly mortgage payment in my area They took 460$ from my security deposit to wipe down the counters and cabinets even though my wife did already, I forgot the picture and they took advantage of me. Don't trust invitation homes money is their motivation not tenant satisfaction read more

If I could leave 0 stars I would. Invitation homes violated my tenant rights by not providing me with running water for 27 days in my kitchen. I had no running cold water just scalding hot water after a pipe broke in my kitchen it took 27 days to get the issue fixed and when I asked for compensation they said after investigating because there was water I would NOT be eligible for compensation. After not being able to use an essential part of my home due to NO RUNNING COLD WATER LIKE NOTHING COMING OUT OF THE FOUCET WHEN COLD WATER IS TURNED ON for 27 days missed work about 9 times (loss of wages) for the useless maintenance visits. This company DOES NOT care about their tenants. STAY AWAY!!! read more

Melinda, was great with her hospitality and was very helpful during a stressful time. She was very informative and communicated very well through a tough process. Very grateful for her assistance. read more

Living next door to one of their renters is a nightmare. 7 cars/trucks in front of the house all the time, garbage blowing over into my yard, gum and cigarette butts thrown on the sidewalk. Fence needs repairs and sitting on hold for 1/2 hour at a time to get disconnected when I finally get a person on the line. A trip to their office may be necessary as the neighbor is requesting access to my back yard to take photos of the fence only to find that the office never sent them. They just showed up at my door again with 2 maintenance men also requesting access to my yard. WTH? read more

The worst place to rent from. Very unprofessional very cruel and unreasonable Please do not rent using them They chatge fees for cleaning even after u paid to have the property cleaned They are so bad at ficing thingd, returning call and connecting you to the right manager or person to solve your issues They need to be in another profession one void of normal everyday people They dont cate about You! or your quality of life while renting from them read more

Melinda Brackmann Always take care of any concerns or issues I might have . Thank you read more

I have been at my new place now for 1 month and nothing that we mention in the Walk thru has been addressed. The guy that did the Walk thru with us.. Denise said that everything mentioned he would put work order and will be taken care of before we.moved in. Nothing.. walked in with grass not cut front or back yard..water leak in back yard not taken care of .. the house full of spiders and roaches. Till this day we are barely taken care of the roach problem. The grass was cut.. but only the grass bushes from front and back yard are still out of control and full of bugs.. we have doors that dont fit..they are too short or the doors don't close at all cause hinges are not.place against the wall. There was severe water damage in this house and we mentioned that the paint on ceiling needed attention and nothing.. again all these were mentioned in the walked thru and Denis said he had made notes of everything and would be taken care of before we moved in..still nothing. The crazy part is that the bedrooms smelled like kitty litter and they did replace the carpet but the rooms.srill smell like litter. Denise mentioned he would put work orders for everything mention and would be address and fixed. I question if they value their residents. Very disappointed with this company and wouldn't recommend it to no one. read more

I'm a renter in Northern California. Had issue with dishwasher. First technician that serviced the appliance was excellent. Told me that the issue may re-occur and if so, contact IH for another service. Did so and had that service today. Dishwasher will be replaced. My 5 star rating is also due to the fact that technician Matthew Hembree was EXCEPTIONAL! Not only did Matthew do a thorough servicing of dishwasher to determine it did indeed need to be replaced. He immediately put in the ticket for the replacement. He then checked all the smoke detectors and replaced. Checked all blinds to ensure the cording was safe and correct length. I have been so fortunate to have my service requests handled so quickly and with professional and friendly technicians and vendor representatives. read more

Both of the recent maintenance technicians that they have sent out Lupe and Steve we're both very professional and took care of the issues we were having. Very polite and friendly. read more

I have not had air for days now. Finally after hours of complaining they finally gave me only 1 portal rental air machine that sits in living room not cooling the rest of the house until they fix it....now all I need is an approval for a work order and there dragging there feet! The local office said maintenance is working on it but I just got off the phone with maintenance that it's the local office job to approve. I been trying to call local office again but they keep reroute me to national contact. If this is not approved soon then endor will have to wait till after the 3 day weekend... invitations homes knows there is a elderly disabled woman suffering here. The water bottles in my room were hot the other day. Why won't they approve this? read more

As always, work done by Alex, never a complaint. He's very thorough making sure every concern is addressed and corrected

We just moved out of a house that we lived in for 9 years. Maintenance was amazing and always had a quick response. We loved living there and only moved because we bought a house. read more

This company doesn't care about their properties, they only care about getting their rent. Those who live in neighborhoods they have homes in know this exactly. They rent to anyone, drug dealers, illegal grow operations, gang members, they don't care. Don't buy nextdoor to any of their properties and if you do you might be best selling. This company just doesn't care... read more

This company has been so terrific to deal with from the get-go! We dealt with some shady places before hearing about Invitation Homes, and upon dealing with them, it was a relief. The staff is very friendly, and the service crew has been there for us with any minor issues that have arisen. They made our experience finding the right house to rent much simpler than any other location we tried out. Thanks so much! read more

I needed my auto sprinkler system fixed and Steve was very helpful. He took the time to explain to me how the sprinklers and the time worked. He also set if for me as well. He was also very pleasant to talk too. I hope that in the future if any outside services need to be done that he will be the one to help me out. read more

Kathi, Erick, and Alicia were super friendly and easy to work with. It has been many years since renting a property and the process was extremely smooth! read more

I am enjoying my home and have not had any issues. I had a problem with the water heater early on but it was promptly fixed.

I was very satisfied with the work that Artemio did at my home. He did the work accurately and finished at well decent time. He is the best pro care worker in my opinion! Thank you Artemio!!! read more

This company has it own ways of getting people in an its has its ups an downs but once your in everything goes smoothly an the company makes sure that they stay having open communication an work with guiding you through the maintenance and apps read more

I had Matt as my technician, and he was on time, thorough and knowledgeable of my sprinkler system. He replaced the sprinkler port in a timely manner and set my timer. read more

Zero stars if I could. They have a rental on my court in Elk Grove that has had the police visit three times that I have seen, a broken window in the front for at least two weeks and a front yard so overgrown and dead, it is literally bringing all of our property values down as I type this. Do your job. Manage the property! read more

Honest Review from a Long-Term Tenant I've been renting a home from Invitation Homes for several years. As a single mom, I chose this property to give my children space and stability -- even though the rent is nearly $3,000/month. When I was offered a multi-year lease renewal, I was told it would lock in my rent. But after signing, I realized there was a built-in rent increase and later a "multi-year rent adjustment fee" that wasn't clearly explained or listed in my lease. I've reached out for clarification, but haven't received a satisfactory answer. Periodically, other surprise charges show up, and the lack of transparency has been frustrating. On top of that, the home has no air conditioning, which becomes unbearable during California's increasingly hot summers. This is especially concerning with young children and a toddler in the home. While some of the maintenance staff have been kind (thank you, Alex M.), the overall experience with Invitation Homes has been disappointing. The rent is extremely high for what you get, and tenant concerns are often dismissed or ignored. If you're looking for honesty, stability, or responsive service, I'd recommend looking elsewhere. read more