A "must see" if you are interested in either (a) the history of the Hawaiian Monarchy, (b) beautiful historic architecture, or (c) Hawaii Five-O (1968)
Although the palace tour could potentially rate 5 stars, it gets only 3 due to the haughty and disrespectful attitude of our tour guide, Ella Puaole.
RECOMMENDATION for tourists: Avoid the 10:30am Friday tour, which was given by Ella. At least try to determine the name of your tour guide. Ask to be switched to another time to avoid Ella.
RECOMMENDATION for Iolani Palace: Thank Ella Puaole for her many years of volunteer service, and then ask her to retire.
THE GOOD: The palace has a rich history, from its original grandeur, decay during wartime use, all the way to it's current restored glory. The building has been refurnished with both original pieces and very authentic reproductions. The tour involves all three levels (basement, first and 2nd floors) and enough rooms to provide that feeling of having had a complete tour. It looks and feels fantastic inside. Tour participants wear easy-to-wear booties that fit over your shoes or slippers to keep the wood floors and carpeting clean.
Our tour guide Ella Pauole has been giving tours since 1982. The woman who checked us in, Kawehi, said with a very serious face (no smile) that it was "an honor" to have Ella give us the tour. Ella answered questions, including confirming that the south corner 2nd floor where Queen Liliuokalani was imprisoned would have been the office where Steve McGarrett of Hawaii Five-O (1968) worked. However, she also pointed out that the palace was only used for exterior shots. The tour helped confirm this: the 2nd floor window that the shows zooms into when McGarrett runs up the steps of the building could in no way be his actual spacious office, as it is simply a very small, square "tower room", surrounded by outside walls and inner balcony walls.
THE BAD: The tour was essentially ruined by the manner and disdain portrayed by tour guide Ella Puaole.
The first clue: as the participants were assembling, putting on our booties, one family in our group who had a baby-in-stroller who cried out a few times. The solemn-faced Ella could be heard saying to Kawahi "I can't stand that voice".
Then, even before the tour started, someone snapped a photo of Ella, a woman of retirement age who is still quite attractive and looked beautiful in her long red muumuu dress. She said softly (it was hard to hear because of her low voice and the noise from a surrounding group) "please, no photographs of the docents". Then, another member of our group raised their camera to take a picture of beautiful Ella and Kawehi, obviously not having heard the prohibition. "Did I not just say, no photographs?" was Ella's comment.
It got worse.
Still out on the porch just outside the building, the very soft spoken Ella started the tour. She was so hard to hear, and she suddenly stopped and said "Can you hear me?" We said it was very difficult. So, rather than speaking louder, or taking us in inside where it was quieter, she walked over and shushed the tour group that had just exited. "Can I ask you to be quiet, please? I'm trying speak..."
Later inside the building, she had just taken us into a room. Someone from another group attempted to innocently follow us into the room. Ella held her open palm up to his face, and repeated three times in succession, "You're not in my group". She shut the door on the person's face, turned and said "Chuh!" as if to gain sympathy for her having to deal with such absolute morons.
My wife and I did not bear the brunt of any direct insults from Ella, but we were on edge from beginning to end. So I just had to raise my hand ask her:
"The other lady said it was a 'great honor' to have you. Can you tell us something about yourself? So we can understand why it is such a 'great honor'"?
Rather than humbly deflect any praise, she happily explained that she's been there since 1982, and she keeps her tours on time (45 minutes exactly), and she doesn't allow her groups to wander, as do other guides.
THE HULA: Discerning that Ella fancies herself an expert on Hawaiian history, I decided to ask a sincere question: "The original Hawaiian hula was suppressed by the missionaries and foreigners who thought it was shocking and immoral. Now that hula is back, are we seeing the same moves? Or are there moves we are not seeing any more?" Her answer: "Same moves. The movement of the hips, and the figure-eight". That was a satisfactory answer, but it only lasted a few hours. That same evening (this was all on Friday 10/21/2016) we attended a show called Pohaku at the Hawaiian Theatre. During the Q&A session after the performance, I asked the same question to an actual Hula expert. Her answer was quite different: "Some hula has been lost to history. Other hula is private and yet to be revealed". What a contrast with the haughty Ella's answer "same moves". read more