Arrived at the Dublin Airport in Ireland after more than 24 hours of travel, missed connections and missing bags. To say that we were already unhappy would be an understatement, but in an effort to get our vacation off to a happier restart, we opted to travel with Irish CityLink to make our way from the Dublin Airport to Limerick where our hotel was waiting.
We met a lovely airport employee who helped us find the correct Zone (Zone 10 for those of you who will be coming this way and need to get from Dublin Airport to Limerick) and managed to find the right bus stop, but unfortunately had just missed the 8PM bus.
Although we were told by numerous people in the airport that we could just pay the bus driver and travel, with the 10PM being the last bus heading to Limerick and it being a Friday night, we decided to book fares for myself and my husband just to be sure we had seats.
That's where the trouble began: the site wasn't working and reservations weren't possible (verified by several people we talked to that were all having challenges trying to make reservations), asked one of the drivers for Zone 9 for some help who didn't seem to be very knowledgeable or didn't want to take the time to assist (weren't sure which is was), and was chastised by a baggage handler who to told us to make a reservation and then and wished us good luck and told us to we should be better organized when we told them their site wasn't working.
I'm guessing customer service isn't their strong suit since their offices were closed and their people are empowered to help. We ended up taking Flight-Link to a town pretty close to Limerick and then took a an Uber to our hotel. So far, not impressed with the customer service or food in Ireland yet! Will keep you posted. read more