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    Rainey Design Group

    Rainey Design Group

    (2 reviews)

    This design group is a TOTAL disappointment, in so many ways…read more As a general building contractor for four decades myself, and having worked for an architectural firm for a few years early on, plus having worked with many architectural and engineering firms over the years, I was completely unprepared for the level of incompetence and lack of communication with me as a client that occurred with these people. I have built hundreds of projects and never had issues like I've had with Rainey Design Group. I took them a residential project for a new shop addition and an entry remodel to our home, in October 2023. I signed their contract for design work on November 1, 2023 and gave them a sizeable deposit. The intent was that I would do most of the drawing work and they were to look after detailing and engineering as I am unfamiliar with the local building authorities in Coeur d'Alene. Rainey did some design work to start with, then informed me that the drawings that I had provided (which is what their contract pricing was based upon) needed a lot more work before they could send the project to their engineer. I asked what the extra costs would be for them to do that and was informed that the contract already included such work so no extra costs were involved. That was completely wrong as I found out. By the time I pulled the project from them in April 2025 I had missed two build seasons already and the total had gone from $5,050 in the contract to $7,420, and they still were not done. At one point in later 2024 I was waiting for the engineered drawings so contacted Rainey and found that they had not followed-up with the engineer to check on his work. He then told them he thought that he had already sent his work to them the previous month - another sign that they don't care about their clients. So that was finally sent back to Rainey. I have more than 100 emails in our conversations, plus made several phone calls to them, and seldom received replies. I went into their office twice to get some resolution. The first time I met the owner (Dale) and he told me to talk with the design person (Terry Clang) that was handling my project. That didn't help much. After a while longer of me not paying the extra invoices - because there was no description of work performed that I've asked for several times - Dale emailed me that they wanted my account paid up or would have to send it for collections. When I immediately returned Dale's contact I was again told that Terry would handle the issues that I wanted to understand in order for me to pay any balance due. That is, that I have no idea what I was paying for as the invoicing doesn't stipulate what the hours are for, by whom they were incurred and what work was done for that cost. It seems a reasonable request to me as that is the kind of information I have always gotten from other designers, and what I would do for clients that were not on Time-and-Materials based contracts. I finally gave up and got what I hope is the total of their work. And I paid them what they said I owed, still not knowing what exactly it was that I was paying for. So, I'm out ~$7,500 and still have nothing to take in for a building permit. I tried so many times to get Rainey to respond to me and get the project done, but that was not to be. At this point I don't believe that they can complete a project of any kind. Mine should have been reasonably simple compared to most of the projects I've either designed myself and/or built. If I were not unfamiliar with the local requirements I would have just finished the design and gotten the permit. But I thought having a local design company help out would be best. And I wanted to establish a relationship with a local company for similar projects. They basically told me they are too busy to look at more work. This company is a joke! They didn't even bother to apologize or offer any remuneration. Nor did Rainey ever fix what they missed or simply did wrong in all the work they did. And that being after I ended up having to 'red-line' for them so I could hopefully get the drawings completed and in for a permit. Now I have another designer whom I'm working with to assist with what I originally wanted done. I wish I had known of this new designer before I started with Rainey ... it would have saved me a lot of money and well more than a year of time. My new designer pointed out a few things when I took the project to him that would have prevented the building department's approval ... the very things I was looking to Rainey for input on.

    Dale is completely unethical with no moral compass whatsoever. I sent Dale a client I was preparing…read moreto build for. Dale undercut me and stole the build from me.

    Centurylink

    Centurylink

    (5 reviews)

    The worst company in the entire world!!! I've been trying to get my Mom's account closed for…read moreseveral months, she went into a nursing home! I never got a disconnected number in July. I've been dealing with them constantly and no one is proficient in their jobs and don't give a crap! All they want to do is Bill you for services that are not provided!!! It took me 5 people and two hours to get my charges reversed! I spent extra money to use my credit card so I would have confirmation! Guess what they still billed me for the services. I disconnected in July and it's almost November and I got another bill today when they said I paid my final bill in October. Again I had to scream at the representatives to even understand what I have been going through. The women reversed the charges for me and gave me a confirmation number! I bet it will happen again and again because they can't handle business appropriately! I would love to get a lawyer and sue them for harassment! I kept telling them your going to give me a heartache and my husband will be a very rich man when he sues them for every penny they have! I've been fighting to get a label to send my Mom's modem back. They told me to take it to a UPS store well guess what Centurylink is not in the state of NV where I live so no can do! I had to call again to get a label sent by email and it took a half an hour to get the women to understand my email address. We are sending the box w a paper label and pray they accepted that! Thank Goodness Nevada is smart enough to kept Centurylink out of our state! The worst company and customers service in the USA and I would highly recommend not using them for any services EVER! They are a fraudulent company as far as I'm concern and can't wait for the day I don't have to deal with them again! It may take years!!! Also there associated with Direct TV! I cancelled my Mom's Direct TV in June and sent the equipment back as soon as I received the box with the label and guess what I got a bill telling me I never returned the equipment and I owe a non return fee and late fees over $200! Thank Goodness I took a photo of the send back label or I would be screwed! Now I have to wait another two weeks for investigation to reverse my charges for that issue! The women says we won't send you to collections! Well you better not this is your fault and your issue! I've done everything I'm supposed too do! Why can't people do their jobs anymore?

    I finally got signed up and the installer/installation was great. However, the bill was $250 (it…read morewas supposed to be $29). I was on the phone for over an hour (with several transfers) before I finally got this taken care of. I cancelled the service and was told that I would receive a return label for the modem. No return label ever came (this is the most non-responsive company I have ever dealt with). I called again to inquire about the return label. The phone representative said that one was never shipped. He would send another, but that he wasn't sure the credit would be recorded and told me I should check back a week after I returned it to make sure that they had recorded the return. He said sometimes people accidentally get sent to collections because Century Link doesn't always record the returns. Wow...I didn't know a single company could have so much incompetence at every level! I switched service to Comcast and my experience with Comcast's small business service has been great! I had a single representative assigned to me with his DIRECT NUMBER. He has followed up to make sure everything has gone well and carefully explained all of the fees and charges. I am not a fan of Comcast's residential service (although it is a hundred times better than this experience with Centurylink), but their small business service has been stellar!

    Irongate Marketing - marketing - Updated August 2026

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