If you need to get ANYWHERE on Vancouver Island and either don't own or can't rent a car than this company and their ride services are for you. read more

Absolutely the worst customer service I have ever encountered and they'll be quick to blame you for any issues there are, even though it's their policies that make it nearly impossible to have a smooth transaction. With admitting to me via email that they are behind financially, they have stolen over $100 from me and given even excuse in the book. One excuse even being that Admin wasn't familiar with my request, however she is the only one I've spoken with since November and with some critical thinking, she could've found our massive thread of emails. read more

Bus ride from CR to Nanaimo was great. But from Nanaimo to Victoria and back to Nanaimo the bus driver Chris was extremely rude. AWFUL customer service. read more

I have no issue with the bus service. So far that has been good. What I am not happy with at all, is their cancellation policy, or their policy when changing a booking . You are charged a fee and your money is not credited back to your credit card. You are given a 'Point credit' with Islandlink. If you are not a frequent traveler, that is not helpful at all. I believe there is a time limit on the credit as well. I haven't been able to easily find out how long that is. Disappointed traveler!! read more

Driving on the Trans Canada hwy going into Victoria Oct 13, 2019 at 2:36pm bus with plate number KC1703 cut into my lane from the left with no room and almost killed me. These are big buses tried to call island bus for complaint no number had to email in my complaint no response yet it's been 24 hrs. Insane driver completely apologetic when I passed him on the right 10 minutes later. read more

This company was terrible to deal with trying to get a refund when their driver forgot to stop and pick us up. I had many emails back and forth with the owner Phillip Morgan that became very weird. I had to contact Better Business Bureau and then finally went through my visa to get our money back. I'd avoid this company at all cost. read more

Avoid this company. Customer service is not in their vocabulary. Won't refund money for a trip that was paid for online. Had no problem refunding the cash paying customers who pay a lesser fee. No phone number for this company only email. Communication recieved via email was unprofessional and rude. They are unwilling to rectify the situation. They will not be seeing another penny of my money or anyone I know. read more

The ride was ok, it's a van. Nothing special there. BUT... customer service on the payment processing side, bad. Here's what happened: There's a 15 minute time limit to book your ride (it's written on the site, I was aware of it). I left the page open, exceeded the 15 minutes. Refresh the page, all looks good, continue, and pay. Receive a confirmation email that my payment has been received. Fine. Take the ferry over to Nanaimo, get to the bus "You're not on the manifest". So I have to pay the cash rate ($5 more). I get back from my trip, they did indeed charge my card $37, so I write to tell them what happened. I expect the $42 to be refunded, why should I be penalized for their system error? Phillip writes back, with a very thorough assessment of how I'm wrong and at fault because I exceeded the 15 minutes. Refunds the $37 instead of $42. YEAH, it's only $5, BUT: 1. I refreshed the page, it all looked good and clear to move on. 2. My card was charged, I got a confirmation email... if it hadn't gone through, I could have just started the process over again. That's a flawed system, it's 2016, time to update. 3. Customer service is not about proving your customers wrong so you can hold on to a measly $5. I wrote to tell him I refreshed the page etc. No reply. Rude. They've lost a customer. read more

I will never use this service again. Took 2 trips in 2 days - day one I was seated directly in front of a person who brought a large dog. This person had overpowering body odour and was obviously drinking alcohol and eating something that smelled awful throughout the trip. I felt so sick I thought I was going to vomit. No mention form the driver of the no food policy. Not sure what there policy is on dogs, but would be surprised if people should be allowed to bring massive dogs on a tiny shuttle. Today, I tried to take a shuttle home from Courtenay. I checked the website and it said tickets were available and that I could pay on the shuttle- no option to pay online, no phone number. I got in line with everyone else and got onto the shuttle. I was seated directly behind the driver. Nobody asked for a ticket and the driver shut the door and started driving. I figured I would speak with him at the next stop- I had never taken this shuttle from Courtenay before, so I didn't know how it all worked. When he arrived at the next stop, I saw that he was counting passengers and I mentioned that I did not have a ticket in advance. He said there was not enough space and that there were no tickets left. This was not reflected on the website, and I assume it is part of the driver's job to check to see who is on the shuttle before departing. I was made to feel as though I had snuck into the shuttle. Everyone was silent while I tried to sort this out with the driver. I was then thrown off the shuttle and was stranded in a place I have never been before. I needed to get home in time to get to work. I was left at a mall with no immediate means of help, having to scramble to make alternate arrangements to sort out my schedule. Horrible experience, too bad there is no zero star option... read more

I've taken this bus to and from between the Ferry to the island to see the family of the guy I am dating. Decent company. Reasonable prices and always on time. read more

I recommend this bus company. I had really comfortable and safe ride each way going and come back. Drivers are easy going and helpful for finding place where you want to go. Thank you Island Link Express Bus!! read more

I cannot recommend this company highly enough. I wish I could give them more than 5 stars! I have used them in the past and I have always had great experiences. The buses themselves are comfortable, not over-crowded and the wifi is super reliable. But most importantly, the drivers are fantastic! Currently, I am on my way up to Deep Bay with a lovely man from Belgium. He is chatty and friendly beyond compare. Every driver I have had in the past two years has been extremely helpful, understanding and approachable. For a while I took Greyhound for the slightly better pricing, but now I know I'll never go back to them. The drivers are unimpressive and sometimes just downright mean. The lower price is absolutely not worth it. I can say I am very excited for when that company leaves the island in January and more people will be able to experience the comfort, class, and warmth of Island Link Bus! Thanks again guys! read more